TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.


IT Support / Helpdesk (m/f/d)
We are looking for an IT Support professional to join our Essen office (on-site) to ensure smooth IT operations and provide technical support.

What we offer:
Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture
Advanced job opportunities in our internationally growing company
Great office at the city center of Essen
Positive international working environment
Fun Floor with PlayStation, table tennis, and much more
Appealing benefits in the office, regular fruit deliveries for a healthy lifestyle, and free drinks
Attractive employee referral bonus programs
Intriguing and diverse responsibilities 

Responsibilities:
Provide technical support for hardware, software, and network issues (on-site and remote).
Implement security policies, ensure system connectivity, and manage user accounts.
Administer G-Suite, perform software updates, patches, and VLAN changes.
Resolve internal customer issues proactively, offering training and troubleshooting assistance.
Be the main point of contact for IT activities and ensure proper IT asset management.

Requirements:
Completed IT education (e.g., IT specialist).
6 months of experience in a similar role.
Proficiency in Windows and Linux virtualization, networking (VLAN, ports), and Active Directory.
Strong troubleshooting skills (hardware, software, and network).
Customer-focused, team player with excellent communication skills in German (written and spoken) and at least B1-level English.
G-Suite, PDQ, and Desktop Central certifications are a plus.
Additional certifications (A+, Network+, Server+, MCP, CCNA, ITIL) are advantageous.
Availability to work on rotating shifts that will alternate periodically : 1st shift 8.00 - 16.30, 2nd shift 10.00 - 18.30, 3rd shift 17.30 - 02.00 

Our recruiting team will gladly answer all your questions. We have digitized our recruiting process and are now offering virtual job interviews to all applicants. Only shortlisted candidates will be contacted.

About us: Since founded in 1998, excellent customer service is our passion - 2020 we went one step further and are now part of TELUS Digital. Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.


IT Support / Helpdesk (m/f/d)We are looking for an IT Support professional to join our Essen office (on-site) to ensure smooth IT operations and provide technical support.What we offer:<ul><li>Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture</li><li>Advanced job opportunities in our internationally growing company</li><li>Great office at the city center of Essen</li><li>Positive international working environment</li><li>Fun Floor with PlayStation, table tennis, and much more</li><li>Appealing benefits in the office, regular fruit deliveries for a healthy lifestyle, and free drinks</li><li>Attractive employee referral bonus programs</li><li>Intriguing and diverse responsibilities </li></ul>Responsibilities:<ul><li>Provide technical support for hardware, software, and network issues (on-site and remote).</li><li>Implement security policies, ensure system connectivity, and manage user accounts.</li><li>Administer G-Suite, perform software updates, patches, and VLAN changes.</li><li>Resolve internal customer issues proactively, offering training and troubleshooting assistance.</li><li>Be the main point of contact for IT activities and ensure proper IT asset management.</li></ul>Requirements:<ul><li>Completed IT education (e.g., IT specialist).</li><li>6 months of experience in a similar role.</li><li>Proficiency in Windows and Linux virtualization, networking (VLAN, ports), and Active Directory.</li><li>Strong troubleshooting skills (hardware, software, and network).</li><li>Customer-focused, team player with excellent communication skills in German (written and spoken) and at least B1-level English.</li><li>G-Suite, PDQ, and Desktop Central certifications are a plus.</li><li>Additional certifications (A+, Network+, Server+, MCP, CCNA, ITIL) are advantageous.</li><li>Availability to work on rotating shifts that will alternate periodically : 1st shift 8.00 - 16.30, 2nd shift 10.00 - 18.30, 3rd shift 17.30 - 02.00 </li></ul>Our recruiting team will gladly answer all your questions. We have digitized our recruiting process and are now offering virtual job interviews to all applicants. Only shortlisted candidates will be contacted.About us: Since founded in 1998, excellent customer service is our passion - 2020 we went one step further and are now part of TELUS Digital. Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.

IT Support (m,f,d), FT

Experience the power of a game-changing career  
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.  
If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech where you will drive the sales cycle, nurture client relationships and showcase your expertise in advanced cloud technologies.  
Career growth and personal development  
This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. 
What you will do in this role  
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.  
As a Customer Service Representative on our team, you will: 
- Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users’ demands 
- Log call details onto call management systems and provide response and resolution within SLA  
- Maintain service and product knowledge and expertise associated with applications specific to individual customers  
- Ensure contractual SLA is maintained 
- Liaise with Supervisors/ Mentors on specific projects where requested 
Your qualifications  
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.  
Concentrix is a great match if you:  
- Are bilingual or advanced in English 
- Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus 
- Have good disposition to work in a customer service environment 
- Have customer care skills – ability to listen to and understand the customers’ need 
- Have the ability to take ownership of, and progress calls to resolution or to escalate call to resolution 
What’s in it for you  
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. 
In this role, we offer benefits that help support your unique lifestyle:  
- 39 hours/week permanent contract: Monday to Friday, from 10.00 to 19.00
- Salary 18 400 euros gross/year + up to 1200  euros gross/year in bonus  
- Central location in Barcelona
- Bring-a-friend (referral) bonus opportunities  
- Full paid training on the company and the project you'll be working on  
- Career development programs and specialized courses   
Experience the best version of you!  
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.  
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”  
Concentrix is an equal opportunity employer  
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. 
R1565542


Experience the power of a game-changing career  Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.  If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech where you will drive the sales cycle, nurture client relationships and showcase your expertise in advanced cloud technologies.  Career growth and personal development  This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. What you will do in this role  In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.  As a Customer Service Representative on our team, you will: - Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users’ demands - Log call details onto call management systems and provide response and resolution within SLA  - Maintain service and product knowledge and expertise associated with applications specific to individual customers  - Ensure contractual SLA is maintained - Liaise with Supervisors/ Mentors on specific projects where requested Your qualifications  We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.  Concentrix is a great match if you:  - Are bilingual or advanced in English - Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus - Have good disposition to work in a customer service environment - Have customer care skills – ability to listen to and understand the customers’ need - Have the ability to take ownership of, and progress calls to resolution or to escalate call to resolution What’s in it for you  We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle:  - 39 hours/week permanent contract: Monday to Friday, from 10.00 to 19.00- Salary 18 400 euros gross/year + up to 1200  euros gross/year in bonus  - Central location in Barcelona- Bring-a-friend (referral) bonus opportunities  - Full paid training on the company and the project you'll be working on  - Career development programs and specialized courses   Experience the best version of you!  At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.  If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”  Concentrix is an equal opportunity employer  We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1565542

Customer Service Representative (English-speaking) - On-site LP02

Overview of tasks:
Understanding the advertiser's profiles, needs, and expectations
Answering the advertisers' questions by providing expert opinion and advice
Playing a key role to determine company’s business targets
Support end user and support services, including but not limited to outbound phone, email, and chat support, and other related activities for the purposes of customer service and satisfaction

What we expect:
Excellent communication skills in English both written and verbal
Experience working with direct consumers, in B2C and B2B environment; 
High attention to details and follow through
An effective team player who is able to also work independently
Proven ability to deal with problems and solve them effectively
Professional customer service skills: solutions mindset, helping nature
Online advertising experience is a huge plus and preferred
Educated / experienced in online sales or marketing
Knowledge of traditional marketing ecosystems
Interested in web technologies 
Passionate to learn and research
EU citizenship or Latvian Residence Permit

What we offer:
Attractive salary is up to EUR 1.380,- gross and fully paid training period
Full time training
Appealing bonuses for weekend and public holidays
Private health insurance after 3 months of probation period
Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture
Advanced job opportunities in our internationally growing company
Great office with modern workspaces in Jaunā Teika
Positive international working environment
Appealing benefits like regular fruit deliveries for a healthy lifestyle and free drinks
Employee discount programs, providing partnerships with fitness centers and restaurants
Attractive employee referral bonus program

Join our team and apply now!

We are looking forward to your informative application. Our recruiting team will gladly answer all your questions at +371 63 99 5106

Equal Opportunity Employer
 At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

About us: Since our founding in 1998, excellent customer service is our passion – 2020 we went one step further and are now part of TELUS International. Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.

Additional Job Description Are you looking for a new challenge in a fast-growing international team where you can use your excellent communication skills and assertiveness? If you have always wanted to work in the field of customer service, then we have the ideal job for you!



Overview of tasks:<ul><li>Understanding the advertiser's profiles, needs, and expectations</li><li>Answering the advertisers' questions by providing expert opinion and advice</li><li>Playing a key role to determine company’s business targets</li><li>Support end user and support services, including but not limited to outbound phone, email, and chat support, and other related activities for the purposes of customer service and satisfaction</li></ul>What we expect:<ul><li>Excellent communication skills in English both written and verbal</li><li>Experience working with direct consumers, in B2C and B2B environment; </li><li>High attention to details and follow through</li><li>An effective team player who is able to also work independently</li><li>Proven ability to deal with problems and solve them effectively</li><li>Professional customer service skills: solutions mindset, helping nature</li><li>Online advertising experience is a huge plus and preferred</li><li>Educated / experienced in online sales or marketing</li><li>Knowledge of traditional marketing ecosystems</li><li>Interested in web technologies </li><li>Passionate to learn and research</li><li>EU citizenship or Latvian Residence Permit</li></ul>What we offer:<ul><li>Attractive salary is up to EUR 1.380,- gross and fully paid training period</li><li>Full time training</li><li>Appealing bonuses for weekend and public holidays</li><li>Private health insurance after 3 months of probation period</li><li>Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture</li><li>Advanced job opportunities in our internationally growing company</li><li>Great office with modern workspaces in Jaunā Teika</li><li>Positive international working environment</li><li>Appealing benefits like regular fruit deliveries for a healthy lifestyle and free drinks</li><li>Employee discount programs, providing partnerships with fitness centers and restaurants</li><li>Attractive employee referral bonus program</li></ul><h2>Join our team and apply now!</h2>We are looking forward to your informative application. Our recruiting team will gladly answer all your questions at +371 63 99 5106Equal Opportunity Employer At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.About us: Since our founding in 1998, excellent customer service is our passion – 2020 we went one step further and are now part of TELUS International. Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.Additional Job Description Are you looking for a new challenge in a fast-growing international team where you can use your excellent communication skills and assertiveness? If you have always wanted to work in the field of customer service, then we have the ideal job for you!

Customer Service Representative with English (m|f|d)

Your benefits:
Competitive Salary: Starting from EUR 1,380 gross during probation period. Afterward, monthly earnings can reach up to EUR 1,700 gross, based on performance.
Bonuses: Enjoy appealing bonuses for weekend and public holiday work. Plus, performance-based bonuses after 3 months of employment.
Comprehensive Training: A fully paid training period will set you up for success.
Health Coverage: Private health insurance after 3 months of probation, including access to fitness centers and mental health support services.
Modern Workspace: Work in a great office in Jaunā Teika, featuring modern workspaces.
Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.
Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.
Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.
Team Spirit: Participate in social gatherings, sports events, team-building activities and receive a bonus for referring new employees.
Career Development & Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.

Your responsibilities:
Client Understanding: Grasp the advertiser's profiles, needs, and expectations to provide tailored solutions.
Expert Support: Answer advertisers' questions with professional advice, guiding them to success.
Business Impact: Play a crucial role in helping achieve the company’s business targets.
Customer Satisfaction: Engage in end-user support through outbound phone, email, and other channels to ensure exceptional customer service.

Your skills:
Language Proficiency: Excellent communication skills in English, written and verbal.
Customer Service Experience: Prior experience in Customer Service, preferably in B2C or B2B environments.
Problem-Solving Abilities: Demonstrated capability to effectively tackle and resolve challenges.
Professional Approach: A solutions-driven mindset and a genuine passion for helping customers.
Marketing Knowledge: Experience in online advertising is a significant plus. Education or experience in online sales or marketing is highly valued.
Eagerness to Learn: Passionate about continuous learning and research.
Eligibility: EU citizenship or Latvian Residence Permit is required.

Join Us and Be the Voice that Drives Success!




Your benefits:<ul><li>Competitive Salary: Starting from EUR 1,380 gross during probation period. Afterward, monthly earnings can reach up to EUR 1,700 gross, based on performance.</li><li>Bonuses: Enjoy appealing bonuses for weekend and public holiday work. Plus, performance-based bonuses after 3 months of employment.</li><li>Comprehensive Training: A fully paid training period will set you up for success.</li><li>Health Coverage: Private health insurance after 3 months of probation, including access to fitness centers and mental health support services.</li><li>Modern Workspace: Work in a great office in Jaunā Teika, featuring modern workspaces.</li><li>Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.</li><li>Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.</li><li>Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.</li><li>Team Spirit: Participate in social gatherings, sports events, team-building activities and receive a bonus for referring new employees.</li><li>Career Development &amp; Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.</li></ul>Your responsibilities:<ul><li>Client Understanding: Grasp the advertiser's profiles, needs, and expectations to provide tailored solutions.</li><li>Expert Support: Answer advertisers' questions with professional advice, guiding them to success.</li><li>Business Impact: Play a crucial role in helping achieve the company’s business targets.</li><li>Customer Satisfaction: Engage in end-user support through outbound phone, email, and other channels to ensure exceptional customer service.</li></ul>Your skills:<ul><li>Language Proficiency: Excellent communication skills in English, written and verbal.</li><li>Customer Service Experience: Prior experience in Customer Service, preferably in B2C or B2B environments.</li><li>Problem-Solving Abilities: Demonstrated capability to effectively tackle and resolve challenges.</li><li>Professional Approach: A solutions-driven mindset and a genuine passion for helping customers.</li><li>Marketing Knowledge: Experience in online advertising is a significant plus. Education or experience in online sales or marketing is highly valued.</li><li>Eagerness to Learn: Passionate about continuous learning and research.</li><li>Eligibility: EU citizenship or Latvian Residence Permit is required.</li></ul>Join Us and Be the Voice that Drives Success!

IT Support (m,f,d), FT

TELUS Digital

Job description

Other open English speaking jobs

Customer Service Representative (English-speaking) - On-site LP02

Customer Service Representative with English (m|f|d)

Customer Service Agent with English (m[f[d)