Customer Service Representative with English (m|f|d)

Overview of tasks:

• Understanding the advertiser's profiles, needs, and expectations
• Answering the advertisers' questions by providing expert opinion and advice
• Playing a key role to determine company’s business targets
• Support end user and support services, including but not limited to outbound phone, email, and chat support, and other related activities for the purposes of customer service and satisfaction

What we expect:

• Excellent communication skills in English both written and verbal
• Experience working with direct consumers, in B2C and B2B environment; 
• High attention to details and follow through
• An effective team player who is able to also work independently
• Proven ability to deal with problems and solve them effectively
• Professional customer service skills: solutions mindset, helping nature
• Online advertising experience is a huge plus and preferred
• Educated / experienced in online sales or marketing
• Knowledge of traditional marketing ecosystems
• Interested in web technologies 
• Passionate to learn and research
• EU citizenship or Latvian Residence Permit

What we offer:

• Attractive salary is up to EUR 1.380,- gross and fully paid training period
• Full time training
• Appealing bonuses for weekend and public holidays
• Private health insurance after 3 months of probation period
• Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture
• Advanced job opportunities in our internationally growing company
• Great office with modern workspaces in Jaunā Teika
• Positive international working environment
• Appealing benefits like regular fruit deliveries for a healthy lifestyle and free drinks
• Employee discount programs, providing partnerships with fitness centers and restaurants
• Attractive employee referral bonus program

Join our team and apply now!

We are looking forward to your informative application. Our recruiting team will gladly answer all your questions at +371 63 99 5106

Equal Opportunity Employer

 At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

About us: Since our founding in 1998, excellent customer service is our passion – 2020 we went one step further and are now part of TELUS International. Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.

Additional Job Description Are you looking for a new challenge in a fast-growing international team where you can use your excellent communication skills and assertiveness? If you have always wanted to work in the field of customer service, then we have the ideal job for you!