TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.


TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.

If you want to live customer service at its best, we have the ideal job for you. We are looking for new members to join our team as Digital Trust and Safety Analyst with Dutch (m/f/d)

Next Training Starts on: January 7th, 2025

Overview of tasks:

Back office support only 
Taking over general administrative tasks
Provide online support for specific cases
Achieving and ensuring the quality standards

We are looking for:

Fluent written and spoken communication skills in Dutch and English
Valid working permit for Spain or EU citizenship
Affinity with back office services
Strengths in efficiency, accuracy and empathy
Goal-oriented work approach 
Full time or Part-time (weekend shifts) with flexible schedule

We will offer:

Permanent employment contract
Attractive salary of 12.307,69€ (Part time) to 30,000€ (Full time) gross per
 year and fully paid training period
Appealing bonuses for weekend and night shift
Private health insurance after probation period and daily meal allowance from day one
Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture
Advanced job opportunities in our internationally growing company
Great office with modern workspaces at the city center of Barcelona
Positive international working environment; fun floor with PlayStation, table tennis, and many more
Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation.
Regular fruit deliveries for a healthy lifestyle and free drinks
Several partnerships with fitness centers, restaurants, beauty care and more
Attractive employee referral bonus programs

Join our team and apply now!

About us: TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.

Equal Opportunity Employer
TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation .At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Applicants with special needs will be given preferential consideration if they are equally qualified.


If you want to live customer service at its best, we have the ideal job for you. We are looking for new members to join our team as Digital Trust and Safety Analyst with Dutch (m/f/d)Next Training Starts on: January 7th, 2025Overview of tasks:<ul><li>Back office support only </li><li>Taking over general administrative tasks</li><li>Provide online support for specific cases</li><li>Achieving and ensuring the quality standards</li></ul>We are looking for:<ul><li>Fluent written and spoken communication skills in Dutch and English</li><li>Valid working permit for Spain or EU citizenship</li><li>Affinity with back office services</li><li>Strengths in efficiency, accuracy and empathy</li><li>Goal-oriented work approach </li><li>Full time or Part-time (weekend shifts) with flexible schedule</li></ul>We will offer:<ul><li>Permanent employment contract</li><li>Attractive salary of 12.307,69€ (Part time) to 30,000€ (Full time) gross per</li><li> year and fully paid training period</li><li>Appealing bonuses for weekend and night shift</li><li>Private health insurance after probation period and daily meal allowance from day one</li><li>Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture</li><li>Advanced job opportunities in our internationally growing company</li><li>Great office with modern workspaces at the city center of Barcelona</li><li>Positive international working environment; fun floor with PlayStation, table tennis, and many more</li><li>Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation.</li><li>Regular fruit deliveries for a healthy lifestyle and free drinks</li><li>Several partnerships with fitness centers, restaurants, beauty care and more</li><li>Attractive employee referral bonus programs</li></ul>Join our team and apply now!About us: TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.Equal Opportunity EmployerTELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation .At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.Applicants with special needs will be given preferential consideration if they are equally qualified.

Digital Trust and Safety Analyst with Dutch (m|f|d)

Do you have excellent communication skills and enjoy helping others? Are you looking to develop your career and take on larger responsibilities in an exciting and growing environment? We are currently looking for a new team member as a Mental Health Professional.

This position is located in Essen Germany, we offer relocation assistance and a 3000 Euro signing bonus

Responsibilities:
Provide employees with tools to build emotional intelligence and resilience.
Attend and lead informational and promotional Wellbeing activities during employee training sessions.
Proactively reach out to employees and invite them to individual coaching or group sessions/workshops.
Design, schedule and lead psycho-educational group sessions/workshops, outreach programs, team buildings and activities in accordance with the department objectives.
Support the HR department by advising on potential employee suitability for the project.
Create and implement action plans with the aim to improve employees’ wellbeing.
Lead projects or activities assigned by the wellbeing team manager.
Regularly monitor, collect, evaluate, and report necessary data to keep track of employee’s progress.

We expect:
Master degree in any of the following disciplines:
Clinical, counseling or health psychology.
Therapeutic counseling.
Psychotherapy.
Clinical social work.
Have completed at least 3 years with users/clients/patients facing.
License number, full membership or accredited practitioner status.
Proficiency in conflict and crisis management.
Very good knowledge of spoken and written English - additional language skills are a plus.
Proficient user of the common office software applications.
Outstanding communication skills, with emphasis on listening skills and empathy.
Experience with conducting interviews is a plus.
Excellent interpersonal skills and a high level of discretion and confidentiality.
A strong desire to help others and flexibility to work in shifts.
Comfortable to work independently and a strong team worker.
Creative out of the box thinking and a high level of motivation.
Must be located (or relocate to) Essen, Germany

We will need these documents:
Cover letter explaining your motivation and expectation for the new role.
Extended curriculum vitae.
Proof (Certificates, etc.).

We will offer:
3000 Euro signing bonus
Permanent employment contract.
Relocation package available
Working schedule: Afternoon and night shift or rotation (Morning/afternoon/night).
Appealing bonuses for weekend and night shifts.
Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture.
Advanced job opportunities in our internationally growing company
Great office with modern workspaces.
Positive international working environment; fun floor with PlayStation, table tennis, and many more.
Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation.
Appealing benefits like regular fruit deliveries for a healthy lifestyle and free drinks.
Attractive employee referral bonus programs.

Join our team and apply now!
If you are looking to develop your career, join our lovely team. Feel free to submit your CV (in English) including your salary expectations.
We have digitized our recruiting process and are now offering virtual job interviews to all applicants.

Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

About us: Since founded in 1998, excellent customer service is our passion - 2020 we went one step further and are now part of TELUS Digital. Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.


Do you have excellent communication skills and enjoy helping others? Are you looking to develop your career and take on larger responsibilities in an exciting and growing environment? We are currently looking for a new team member as a Mental Health Professional.This position is located in Essen Germany, we offer relocation assistance and a 3000 Euro signing bonusResponsibilities:<ul><li>Provide employees with tools to build emotional intelligence and resilience.</li><li>Attend and lead informational and promotional Wellbeing activities during employee training sessions.</li><li>Proactively reach out to employees and invite them to individual coaching or group sessions/workshops.</li><li>Design, schedule and lead psycho-educational group sessions/workshops, outreach programs, team buildings and activities in accordance with the department objectives.</li><li>Support the HR department by advising on potential employee suitability for the project.</li><li>Create and implement action plans with the aim to improve employees’ wellbeing.</li><li>Lead projects or activities assigned by the wellbeing team manager.</li><li>Regularly monitor, collect, evaluate, and report necessary data to keep track of employee’s progress.</li></ul>We expect:<ul><li>Master degree in any of the following disciplines:</li><li>Clinical, counseling or health psychology.</li><li>Therapeutic counseling.</li><li>Psychotherapy.</li><li>Clinical social work.</li><li>Have completed at least 3 years with users/clients/patients facing.</li><li>License number, full membership or accredited practitioner status.</li><li>Proficiency in conflict and crisis management.</li><li>Very good knowledge of spoken and written English - additional language skills are a plus.</li><li>Proficient user of the common office software applications.</li><li>Outstanding communication skills, with emphasis on listening skills and empathy.</li><li>Experience with conducting interviews is a plus.</li><li>Excellent interpersonal skills and a high level of discretion and confidentiality.</li><li>A strong desire to help others and flexibility to work in shifts.</li><li>Comfortable to work independently and a strong team worker.</li><li>Creative out of the box thinking and a high level of motivation.</li><li>Must be located (or relocate to) Essen, Germany</li></ul>We will need these documents:<ul><li>Cover letter explaining your motivation and expectation for the new role.</li><li>Extended curriculum vitae.</li><li>Proof (Certificates, etc.).</li></ul>We will offer:<ul><li>3000 Euro signing bonus</li><li>Permanent employment contract.</li><li>Relocation package available</li><li>Working schedule: Afternoon and night shift or rotation (Morning/afternoon/night).</li><li>Appealing bonuses for weekend and night shifts.</li><li>Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture.</li><li>Advanced job opportunities in our internationally growing company</li><li>Great office with modern workspaces.</li><li>Positive international working environment; fun floor with PlayStation, table tennis, and many more.</li><li>Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation.</li><li>Appealing benefits like regular fruit deliveries for a healthy lifestyle and free drinks.</li><li>Attractive employee referral bonus programs.</li></ul>Join our team and apply now!If you are looking to develop your career, join our lovely team. Feel free to submit your CV (in English) including your salary expectations.We have digitized our recruiting process and are now offering virtual job interviews to all applicants.Equal Opportunity EmployerAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.About us: Since founded in 1998, excellent customer service is our passion - 2020 we went one step further and are now part of TELUS Digital. Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.

Mental Health Professional - €3,000 signing bonus

Description and Requirements
*Please note that the position is based in Sofia, Bulgaria and we will assist you to relocate.
**We can issue a work permit for non-EU citizens, which will allow you to reside and work in our country.

Are you ready to take the next step in your career and achieve your next challenge?

If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!

As a Digital Trust and Safety Specialist with Hebrew and English you will: 
Review user-generated back-office information to ensure compliance with established policies 
Take prompt and appropriate action on information that violates guidelines or poses risks
Stay updated on internal policies to ensure accurate implementation
Identify and analyze patterns to proactively address potential risks

We are looking for someone with: 
High attention to detail
Comfortable processing sensitive information
Strong ability to defend decisions and provide context with logical reasoning
Ability to identify patterns in behavior to enhance decision-making
Strong organizational and time management skills to deal with shifting priorities and high volumes of work
Experience investigating fraud, spam, or other types of inappropriate information is an asset

Required Qualifications:
Fluent in Hebrew  
B2 or higher English language skill

In return, we will give you:
Fully paid training
Stable job and career development opportunities
Attractive salary
Additional health insurance
50+ benefits and services to choose from
Positive international working environment
Support and learning
Employee referral bonuses
Financial support during relocation for candidates located outside of Bulgaria (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)

We care about our employees' well-being, invest in their future growth, and encourage fun and team-building projects!

Does it sound like the perfect job for you? Apply now!

About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners. 


#LI-DNI
Additional Job Description Are you ready to take the next step in your career and achieve your next challenge? TELUS Digital Bulgaria is looking for you!

Language ReferenceEnglishHebrew
EEO Statement At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Apply Now



<h3>Description and Requirements</h3>*Please note that the position is based in Sofia, Bulgaria and we will assist you to relocate.**We can issue a work permit for non-EU citizens, which will allow you to reside and work in our country.Are you ready to take the next step in your career and achieve your next challenge?If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!As a Digital Trust and Safety Specialist with Hebrew and English you will: <ul><li>Review user-generated back-office information to ensure compliance with established policies </li><li>Take prompt and appropriate action on information that violates guidelines or poses risks</li><li>Stay updated on internal policies to ensure accurate implementation</li><li>Identify and analyze patterns to proactively address potential risks</li></ul>We are looking for someone with: <ul><li>High attention to detail</li><li>Comfortable processing sensitive information</li><li>Strong ability to defend decisions and provide context with logical reasoning</li><li>Ability to identify patterns in behavior to enhance decision-making</li><li>Strong organizational and time management skills to deal with shifting priorities and high volumes of work</li><li>Experience investigating fraud, spam, or other types of inappropriate information is an asset</li></ul>Required Qualifications:<ul><li>Fluent in Hebrew  </li><li>B2 or higher English language skill</li></ul>In return, we will give you:<ul><li>Fully paid training</li><li>Stable job and career development opportunities</li><li>Attractive salary</li><li>Additional health insurance</li><li>50+ benefits and services to choose from</li><li>Positive international working environment</li><li>Support and learning</li><li>Employee referral bonuses</li><li>Financial support during relocation for candidates located outside of Bulgaria (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)</li></ul>We care about our employees' well-being, invest in their future growth, and encourage fun and team-building projects!Does it sound like the perfect job for you? Apply now!About us: TELUS Digital Bulgaria is a publicly traded company (NYSE &amp; TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners. #LI-DNIAdditional Job Description Are you ready to take the next step in your career and achieve your next challenge? TELUS Digital Bulgaria is looking for you!Language ReferenceEnglishHebrewEEO Statement At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.Equal Opportunity EmployerAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.<a href="https://jobs.telusdigital.com/en_US/careers/GDPR?pipelineId=63137&amp;source=Indeed&amp;tags=campaign+indeed%7Chebrew" rel="noopener noreferrer" target="_blank">Apply Now</a>

Digital Trust and Safety Specialist with Hebrew and English

TELUS Digital AI is looking for AI Prompt Evaluators with native Chinese to support the development of AI technologies from our office in Essen.
Join us in enhancing the latest speech technology applications by refining our systems in Chinese.
Responsibilities:
Research, create, and edit short-form written prompts while ensuring factual accuracy and adherence to style guidelines for voice and creativity.
Develop conversation flows to ensure smooth, logical interactions that guide users effectively.
Contribute to the improvement of our speech system, which may involve working with dialogues on various topics, including controversial subjects.
Analyse and evaluate short-form written content for factual correctness and compliance with style guidelines.
Generate and assess suggested prompts and responses.
Ensure that the tone aligns with the proper voice and resonates with the target audience.
What we offer:
Special winter welcome bonus of €1,200 for all full-time hires in January 2025
A competitive salary (starting from €20 per hour)
Great office at the city center of Essen
Positive international working environment
Fun Floor with PlayStation, table tennis, and much more
Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation
Appealing benefits in the office, regular fruit deliveries for a healthy lifestyle, and free drinks
Attractive employee referral bonus programs
Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture
Advanced job opportunities in our internationally growing company
Intriguing and diverse responsibilities 
Qualifications:
A work permit for Germany is required
Ability to work on-site in our Essen office 
Minimum B2 proficiency in English and fluency in Chinese.
Strong command of language, grammar, and style to create engaging and clear prompts.
Ability to come up with innovative prompts and scenarios that engage users.
Ability to analyze user data and feedback to improve prompts and conversation flows.
Ability to work independently with minimal supervision.
Strong attention to detail and effective communication skills.
Ability to convey complex ideas simply and effectively.
Comfort with potentially sensitive content.
Ready to make an impact on AI technologies?
If this opportunity sounds appealing to you, apply now! Kindly attach your CV in English.
*Please note that only shortlisted candidates will be contacted. For any queries, feel free to reach out to tine.sourcing.box@telusdigital.com
About TELUS Digital AI Data Solutions
Creating and enhancing the world's data to enable better AI via human intelligence.
We strive to enhance the world's data to enable better AI through human intelligence. Our team of data, technology, and project management professionals work with companies to test and improve machine learning models. We handle various data types, including text, images, audio, video, and geo. Our solutions improve AI systems in multiple applications, such as advanced smart products, improved search results, expanded speech recognition, more human-like bot interactions, and more.
TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation.


TELUS Digital AI is looking for AI Prompt Evaluators with native Chinese to support the development of AI technologies from our office in Essen.Join us in enhancing the latest speech technology applications by refining our systems in Chinese.Responsibilities:<ul><li>Research, create, and edit short-form written prompts while ensuring factual accuracy and adherence to style guidelines for voice and creativity.</li><li>Develop conversation flows to ensure smooth, logical interactions that guide users effectively.</li><li>Contribute to the improvement of our speech system, which may involve working with dialogues on various topics, including controversial subjects.</li><li>Analyse and evaluate short-form written content for factual correctness and compliance with style guidelines.</li><li>Generate and assess suggested prompts and responses.</li><li>Ensure that the tone aligns with the proper voice and resonates with the target audience.</li></ul>What we offer:<ul><li>Special winter welcome bonus of €1,200 for all full-time hires in January 2025</li><li>A competitive salary (starting from €20 per hour)</li><li>Great office at the city center of Essen</li><li>Positive international working environment</li><li>Fun Floor with PlayStation, table tennis, and much more</li><li>Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation</li><li>Appealing benefits in the office, regular fruit deliveries for a healthy lifestyle, and free drinks</li><li>Attractive employee referral bonus programs</li><li>Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture</li><li>Advanced job opportunities in our internationally growing company</li><li>Intriguing and diverse responsibilities </li></ul>Qualifications:<ul><li>A work permit for Germany is required</li><li>Ability to work on-site in our Essen office </li><li>Minimum B2 proficiency in English and fluency in Chinese.</li><li>Strong command of language, grammar, and style to create engaging and clear prompts.</li><li>Ability to come up with innovative prompts and scenarios that engage users.</li><li>Ability to analyze user data and feedback to improve prompts and conversation flows.</li><li>Ability to work independently with minimal supervision.</li><li>Strong attention to detail and effective communication skills.</li><li>Ability to convey complex ideas simply and effectively.</li><li>Comfort with potentially sensitive content.</li></ul>Ready to make an impact on AI technologies?If this opportunity sounds appealing to you, apply now! Kindly attach your CV in English.*Please note that only shortlisted candidates will be contacted. For any queries, feel free to reach out to <a href="mailto:tine.sourcing.box@telusdigital.com" rel="noopener noreferrer" target="_blank">tine.sourcing.box@telusdigital.com</a>About TELUS Digital AI Data SolutionsCreating and enhancing the world's data to enable better AI via human intelligence.We strive to enhance the world's data to enable better AI through human intelligence. Our team of data, technology, and project management professionals work with companies to test and improve machine learning models. We handle various data types, including text, images, audio, video, and geo. Our solutions improve AI systems in multiple applications, such as advanced smart products, improved search results, expanded speech recognition, more human-like bot interactions, and more.TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation.

AI Prompt Evaluators with Chinese | On-site in Essen

TELUS Digital AI is looking for AI Prompt Evaluators with native Japanese to support the development of AI technologies.
Join us in enhancing the latest speech technology applications by refining our systems in Japanese.
Responsibilities:
Research, create, and edit short-form written prompts while ensuring factual accuracy and adherence to style guidelines for voice and creativity.
Develop conversation flows to ensure smooth, logical interactions that guide users effectively.
Contribute to the improvement of our speech system, which may involve working with dialogues on various topics, including controversial subjects.
Analyse and evaluate short-form written content for factual correctness and compliance with style guidelines.
Generate and assess suggested prompts and responses.
Ensure that the tone aligns with the proper voice and resonates with the target audience.
What we offer:
A competitive salary (starting from €20 per hour)
Special winter welcome bonus of €1,200 for all full-time hires in January 2025
Great office at the city center of Essen
Positive international working environment
Fun Floor with PlayStation, table tennis, and much more
Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation
Appealing benefits in the office, regular fruit deliveries for a healthy lifestyle, and free drinks
Attractive employee referral bonus programs
Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture
Advanced job opportunities in our internationally growing company
Intriguing and diverse responsibilities 
Qualifications:
A work permit for Germany is required
Ability to work on-site in our Essen office 
Minimum B2 proficiency in English and fluency in Japanese.
Strong command of language, grammar, and style to create engaging and clear prompts.
Ability to come up with innovative prompts and scenarios that engage users.
Ability to analyze user data and feedback to improve prompts and conversation flows.
Ability to work independently with minimal supervision.
Strong attention to detail and effective communication skills.
Ability to convey complex ideas simply and effectively.
Comfort with potentially sensitive content.
Ready to make an impact on AI technologies?
If this opportunity sounds appealing to you, apply now! Kindly attach your CV in English.
*Please note that only shortlisted candidates will be contacted. For any queries, feel free to reach out to tine.sourcing.box@telusdigital.com
About TELUS Digital AI Data Solutions
Creating and enhancing the world's data to enable better AI via human intelligence.
We strive to enhance the world's data to enable better AI through human intelligence. Our team of data, technology, and project management professionals work with companies to test and improve machine learning models. We handle various data types, including text, images, audio, video, and geo. Our solutions improve AI systems in multiple applications, such as advanced smart products, improved search results, expanded speech recognition, more human-like bot interactions, and more.
TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation.


TELUS Digital AI is looking for AI Prompt Evaluators with native Japanese to support the development of AI technologies.Join us in enhancing the latest speech technology applications by refining our systems in Japanese.Responsibilities:<ul><li>Research, create, and edit short-form written prompts while ensuring factual accuracy and adherence to style guidelines for voice and creativity.</li><li>Develop conversation flows to ensure smooth, logical interactions that guide users effectively.</li><li>Contribute to the improvement of our speech system, which may involve working with dialogues on various topics, including controversial subjects.</li><li>Analyse and evaluate short-form written content for factual correctness and compliance with style guidelines.</li><li>Generate and assess suggested prompts and responses.</li><li>Ensure that the tone aligns with the proper voice and resonates with the target audience.</li></ul>What we offer:<ul><li>A competitive salary (starting from €20 per hour)</li><li>Special winter welcome bonus of €1,200 for all full-time hires in January 2025</li><li>Great office at the city center of Essen</li><li>Positive international working environment</li><li>Fun Floor with PlayStation, table tennis, and much more</li><li>Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation</li><li>Appealing benefits in the office, regular fruit deliveries for a healthy lifestyle, and free drinks</li><li>Attractive employee referral bonus programs</li><li>Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture</li><li>Advanced job opportunities in our internationally growing company</li><li>Intriguing and diverse responsibilities </li></ul>Qualifications:<ul><li>A work permit for Germany is required</li><li>Ability to work on-site in our Essen office </li><li>Minimum B2 proficiency in English and fluency in Japanese.</li><li>Strong command of language, grammar, and style to create engaging and clear prompts.</li><li>Ability to come up with innovative prompts and scenarios that engage users.</li><li>Ability to analyze user data and feedback to improve prompts and conversation flows.</li><li>Ability to work independently with minimal supervision.</li><li>Strong attention to detail and effective communication skills.</li><li>Ability to convey complex ideas simply and effectively.</li><li>Comfort with potentially sensitive content.</li></ul>Ready to make an impact on AI technologies?If this opportunity sounds appealing to you, apply now! Kindly attach your CV in English.*Please note that only shortlisted candidates will be contacted. For any queries, feel free to reach out to <a href="mailto:tine.sourcing.box@telusdigital.com" rel="noopener noreferrer" target="_blank">tine.sourcing.box@telusdigital.com</a>About TELUS Digital AI Data SolutionsCreating and enhancing the world's data to enable better AI via human intelligence.We strive to enhance the world's data to enable better AI through human intelligence. Our team of data, technology, and project management professionals work with companies to test and improve machine learning models. We handle various data types, including text, images, audio, video, and geo. Our solutions improve AI systems in multiple applications, such as advanced smart products, improved search results, expanded speech recognition, more human-like bot interactions, and more.TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation.

AI Prompt Evaluators with Japanese | On-site in Essen

Are you looking to develop your career and take on larger responsibilities in an exciting environment and dynamically growing company?

Then join our team as a Wellbeing Vendor Relations Lead and help us to ensure excellent service standards while making a difference in the world!


What we offer:
Career Growth in a Thriving Global Company: Develop your career within a rapidly growing, international company that offers ample opportunities for advancement.
Modern Workspace in the Heart of Leipzig: Enjoy a contemporary office in the center of Leipzig equipped with all you need for a productive day.
Flexibility and Work-Life Balance: Benefit from a hybrid working model with flexible hours; necessary hardware will be provided by us.
Dynamic, Multicultural Team: Join a collaborative and diverse team with open communication and a supportive structure.
Employee Referral Program: Earn rewards through our employee referral program by recommending top talents.
Positive Global Work Environment: Be part of an international company that values inclusion, diversity, and a positive workplace culture.
Challenging and Engaging Role: Engage in a variety of responsibilities, contributing to impactful projects and the company’s quality objectives.
Wellness and Recreation: Access our relaxation areas and wellness programs, including group activities and fitness classes.
Workplace Perks: Enjoy office benefits like regular fruit deliveries, ergonomic workstations, and a welcoming atmosphere.



Overview of tasks:
Serve as the primary point of contact for assigned wellbeing service vendors within the specified country 
Coordinate the implementation of outsourced wellbeing programs, ensuring alignment with organizational priorities and local needs
Deploy engagement campaigns and initiatives to increase utilization of services and promote a positive culture
Ensure local safeguarding and governance according to company standards
Monitor vendor performance against established key performance indicators (KPIs) and service level agreements (SLAs)
Facilitate regular communication between vendors and internal stakeholders to address concerns, share feedback, and drive continuous improvement
Ensure proper coverage of wellbeing support across different shifts through effective coordination with vendors
Analyze and report wellbeing performance on a weekly, monthly and quarterly basis to the client during the respective business reviews 
Support internal hiring process during the team fit interview


Your Profile:

Qualifications:

3+ years of experience in vendor management, program coordination, or related roles, preferably in a wellbeing or healthcare context
Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field preferred
B2/ C1 oral and written in English

Functional competencies:
Strong vendor relationship management skills with the ability to influence and negotiate
Excellent communication and interpersonal skills, with the ability to interact effectively with various stakeholders
Solid understanding of workplace wellbeing concepts, particularly in mental health support for adults
General knowledge of local regulations and cultural considerations that may impact wellbeing programs in the assigned country
Ability to create and deliver presentations to leaders and customers
Analytical skills for performance monitoring and data-driven decision making
Ability to work independently while also collaborating as part of a global team
Ability to solve complex problems, take a new perspective on existing solutions, and exercise judgment based on the analysis of multiple sources of information




Join our team and apply now!
Our recruiting team will gladly answer all your questions. We are looking forward to your informative application. We have digitized our recruiting process and are now offering virtual job interviews to all applicants.

About us: Since founded in 1998, excellent customer service is our passion - 2020 we went one step further and are now part of TELUS Digital Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.


Are you looking to develop your career and take on larger responsibilities in an exciting environment and dynamically growing company?Then join our team as a Wellbeing Vendor Relations Lead and help us to ensure excellent service standards while making a difference in the world!What we offer:<ul><li>Career Growth in a Thriving Global Company: Develop your career within a rapidly growing, international company that offers ample opportunities for advancement.</li><li>Modern Workspace in the Heart of Leipzig: Enjoy a contemporary office in the center of Leipzig equipped with all you need for a productive day.</li><li>Flexibility and Work-Life Balance: Benefit from a hybrid working model with flexible hours; necessary hardware will be provided by us.</li><li>Dynamic, Multicultural Team: Join a collaborative and diverse team with open communication and a supportive structure.</li><li>Employee Referral Program: Earn rewards through our employee referral program by recommending top talents.</li><li>Positive Global Work Environment: Be part of an international company that values inclusion, diversity, and a positive workplace culture.</li><li>Challenging and Engaging Role: Engage in a variety of responsibilities, contributing to impactful projects and the company’s quality objectives.</li><li>Wellness and Recreation: Access our relaxation areas and wellness programs, including group activities and fitness classes.</li><li>Workplace Perks: Enjoy office benefits like regular fruit deliveries, ergonomic workstations, and a welcoming atmosphere.</li></ul>Overview of tasks:<ul><li>Serve as the primary point of contact for assigned wellbeing service vendors within the specified country </li><li>Coordinate the implementation of outsourced wellbeing programs, ensuring alignment with organizational priorities and local needs</li><li>Deploy engagement campaigns and initiatives to increase utilization of services and promote a positive culture</li><li>Ensure local safeguarding and governance according to company standards</li><li>Monitor vendor performance against established key performance indicators (KPIs) and service level agreements (SLAs)</li><li>Facilitate regular communication between vendors and internal stakeholders to address concerns, share feedback, and drive continuous improvement</li><li>Ensure proper coverage of wellbeing support across different shifts through effective coordination with vendors</li><li>Analyze and report wellbeing performance on a weekly, monthly and quarterly basis to the client during the respective business reviews </li><li>Support internal hiring process during the team fit interview</li></ul>Your Profile:Qualifications:<ul><li>3+ years of experience in vendor management, program coordination, or related roles, preferably in a wellbeing or healthcare context</li><li>Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field preferred</li><li>B2/ C1 oral and written in English</li></ul>Functional competencies:<ul><li>Strong vendor relationship management skills with the ability to influence and negotiate</li><li>Excellent communication and interpersonal skills, with the ability to interact effectively with various stakeholders</li><li>Solid understanding of workplace wellbeing concepts, particularly in mental health support for adults</li><li>General knowledge of local regulations and cultural considerations that may impact wellbeing programs in the assigned country</li><li>Ability to create and deliver presentations to leaders and customers</li><li>Analytical skills for performance monitoring and data-driven decision making</li><li>Ability to work independently while also collaborating as part of a global team</li><li>Ability to solve complex problems, take a new perspective on existing solutions, and exercise judgment based on the analysis of multiple sources of information</li></ul>Join our team and apply now!Our recruiting team will gladly answer all your questions. We are looking forward to your informative application. We have digitized our recruiting process and are now offering virtual job interviews to all applicants.About us: Since founded in 1998, excellent customer service is our passion - 2020 we went one step further and are now part of TELUS Digital Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.

Wellbeing Vendor Relations Lead, (f|m|d), Fulltime

If you want to live customer service at its best, we have the ideal job for you. We are looking for new members to join our team as Digital Trust and Safety Analyst with Portuguese (m/f/d)

Next Training Starts on: January 7th, 2025

Overview of tasks:

Back office support only 
Taking over general administrative tasks
Provide online support for specific cases 
Achieving and ensuring the quality standards

We are looking for:

Fluent written and spoken communication skills in Portuguese and English
Valid working permit for Spain or EU citizenship
Affinity with back office services
Strengths in efficiency, accuracy and empathy
Goal-oriented work approach 
Full time or Part-time (weekend shifts) with flexible schedule

We will offer:

Permanent employment contract
Attractive salary of 9,846.15€ (Part time) to 24,000€ (Full time) gross per year and fully paid training period
Appealing bonuses for weekend and night shift
Private health insurance after probation period and daily meal allowance from day one
Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture
Advanced job opportunities in our internationally growing company
Great office with modern workspaces at the city center of Barcelona
Positive international working environment; fun floor with PlayStation, table tennis, and many more
Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation.
Regular fruit deliveries for a healthy lifestyle and free drinks
Several partnerships with fitness centers, restaurants, beauty care and more
Attractive employee referral bonus programs

Join our team and apply now!

About us: TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.

Equal Opportunity Employer
TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation .At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Applicants with special needs will be given preferential consideration if they are equally qualified.


If you want to live customer service at its best, we have the ideal job for you. We are looking for new members to join our team as Digital Trust and Safety Analyst with Portuguese (m/f/d)Next Training Starts on: January 7th, 2025Overview of tasks:<ul><li>Back office support only </li><li>Taking over general administrative tasks</li><li>Provide online support for specific cases </li><li>Achieving and ensuring the quality standards</li></ul>We are looking for:<ul><li>Fluent written and spoken communication skills in Portuguese and English</li><li>Valid working permit for Spain or EU citizenship</li><li>Affinity with back office services</li><li>Strengths in efficiency, accuracy and empathy</li><li>Goal-oriented work approach </li><li>Full time or Part-time (weekend shifts) with flexible schedule</li></ul>We will offer:<ul><li>Permanent employment contract</li><li>Attractive salary of 9,846.15€ (Part time) to 24,000€ (Full time) gross per year and fully paid training period</li><li>Appealing bonuses for weekend and night shift</li><li>Private health insurance after probation period and daily meal allowance from day one</li><li>Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture</li><li>Advanced job opportunities in our internationally growing company</li><li>Great office with modern workspaces at the city center of Barcelona</li><li>Positive international working environment; fun floor with PlayStation, table tennis, and many more</li><li>Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation.</li><li>Regular fruit deliveries for a healthy lifestyle and free drinks</li><li>Several partnerships with fitness centers, restaurants, beauty care and more</li><li>Attractive employee referral bonus programs</li></ul>Join our team and apply now!About us: TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.Equal Opportunity EmployerTELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation .At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.Applicants with special needs will be given preferential consideration if they are equally qualified.

Digital Trust and Safety Analyst with Portuguese (m|f|d)

If you want to live customer service at its best, we have the ideal job for you. We are looking for new members to join our team as Digital Trust and Safety Analyst with French (m/f/d)

Next Training Starts on: January 7th, 2025

Overview of tasks:

Back office support only 
Taking over general administrative tasks
Provide online support for specific cases.
Achieving and ensuring the quality standard

We are looking for:

Fluent written and spoken communication skills in French and English
Valid working permit for Spain or EU citizenship
Affinity with back office services
Strengths in efficiency, accuracy and empathy
Goal-oriented work approach 
Full time or Part-time (weekend shifts) with flexible schedule

We will offer:

Permanent employment contract
Attractive salary of 10.256,41€ (Part time) to 25,000€ (Full time) gross per year and fully paid training period
Appealing bonuses for weekend and night shift
Private health insurance after probation period and daily meal allowance from day one
Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture
Advanced job opportunities in our internationally growing company
Great office with modern workspaces at the city center of Barcelona
Positive international working environment; fun floor with PlayStation, table tennis, and many more
Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation.
Regular fruit deliveries for a healthy lifestyle and free drinks
Several partnerships with fitness centers, restaurants, beauty care and more
Attractive employee referral bonus programs

Join our team and apply now!

About us: TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.

Equal Opportunity Employer
TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation .At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Applicants with special needs will be given preferential consideration if they are equally qualified.


If you want to live customer service at its best, we have the ideal job for you. We are looking for new members to join our team as Digital Trust and Safety Analyst with French (m/f/d)Next Training Starts on: January 7th, 2025Overview of tasks:<ul><li>Back office support only </li><li>Taking over general administrative tasks</li><li>Provide online support for specific cases.</li><li>Achieving and ensuring the quality standard</li></ul>We are looking for:<ul><li>Fluent written and spoken communication skills in French and English</li><li>Valid working permit for Spain or EU citizenship</li><li>Affinity with back office services</li><li>Strengths in efficiency, accuracy and empathy</li><li>Goal-oriented work approach </li><li>Full time or Part-time (weekend shifts) with flexible schedule</li></ul>We will offer:<ul><li>Permanent employment contract</li><li>Attractive salary of 10.256,41€ (Part time) to 25,000€ (Full time) gross per year and fully paid training period</li><li>Appealing bonuses for weekend and night shift</li><li>Private health insurance after probation period and daily meal allowance from day one</li><li>Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture</li><li>Advanced job opportunities in our internationally growing company</li><li>Great office with modern workspaces at the city center of Barcelona</li><li>Positive international working environment; fun floor with PlayStation, table tennis, and many more</li><li>Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation.</li><li>Regular fruit deliveries for a healthy lifestyle and free drinks</li><li>Several partnerships with fitness centers, restaurants, beauty care and more</li><li>Attractive employee referral bonus programs</li></ul>Join our team and apply now!About us: TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.Equal Opportunity EmployerTELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation .At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.Applicants with special needs will be given preferential consideration if they are equally qualified.

Digital Trust and Safety Analyst with French (m|f|d)

We are seeking qualified professionals for a 3-month freelance contract starting January 1st, with housing provided in Essen, Germany, and a flexible 24-hour working schedule. This position is open to candidates who:

Hold a valid registration as a licensed psychologist in Germany (e.g., Psychologischer Psychotherapeut / Approbation), or
Reside in Portugal, have the necessary certification to practice, hold EU citizenship or a valid EU work visa, and are eligible to relocate to Essen for the duration of the contract, or
Do not currently live near Essen but meet the requirements and are willing to relocate for the contract duration.

Your Responsibilities
Equip employees with tools to enhance emotional intelligence and resilience.
Lead well-being and informational activities during training sessions.
Proactively invite employees to coaching sessions (individual and group).
Design and deliver psycho-educational workshops, team-building activities, and outreach programs aligned with departmental goals.
Advise HR on employee suitability and create actionable wellbeing plans.
Take ownership of assigned well-being projects and activities.
Monitor, collect, evaluate, and report data to track employee progress.

We expect
Master’s degree in:
Clinical, Counseling, or Health Psychology
Therapeutic Counseling or Psychotherapy
Relevant experience:
At least 3 years of professional practice with clients/users/patients.
Licensed psychologist (license number or accredited practitioner status required).
Strong conflict and crisis management skills.
Proficiency in English (additional languages are a plus).
Excellent interpersonal skills with empathy, discretion, and the ability to work independently or as part of a team.
Familiarity with office software applications.
Creative thinking and high motivation.
Flexibility to adapt to a 24-hour flexible schedule.

What We Offer
Competitive compensation for the 3-month contract.
Fully provided housing in Essen, Germany, for the duration of the contract.
Flexible working hours to suit individual needs and business requirements.
Work in a dynamic, multicultural environment with opportunities to make a meaningful impact on employee wellbeing.

Important Note: This is an on-site position in Essen, Germany. Candidates who do not currently live near Essen, including those from Portugal with the necessary qualifications, EU citizenship, or a valid EU work visa, are welcome to apply but must relocate to Essen for the duration of the contract.

Apply Now and contribute to building a supportive, resilient workplace!


We are seeking qualified professionals for a 3-month freelance contract starting January 1st, with housing provided in Essen, Germany, and a flexible 24-hour working schedule. This position is open to candidates who:<ul><li>Hold a valid registration as a licensed psychologist in Germany (e.g., Psychologischer Psychotherapeut / Approbation), or</li><li>Reside in Portugal, have the necessary certification to practice, hold EU citizenship or a valid EU work visa, and are eligible to relocate to Essen for the duration of the contract, or</li><li>Do not currently live near Essen but meet the requirements and are willing to relocate for the contract duration.</li></ul>Your Responsibilities<ul><li>Equip employees with tools to enhance emotional intelligence and resilience.</li><li>Lead well-being and informational activities during training sessions.</li><li>Proactively invite employees to coaching sessions (individual and group).</li><li>Design and deliver psycho-educational workshops, team-building activities, and outreach programs aligned with departmental goals.</li><li>Advise HR on employee suitability and create actionable wellbeing plans.</li><li>Take ownership of assigned well-being projects and activities.</li><li>Monitor, collect, evaluate, and report data to track employee progress.</li></ul>We expect<ul><li>Master’s degree in:</li><li>Clinical, Counseling, or Health Psychology</li><li>Therapeutic Counseling or Psychotherapy</li><li>Relevant experience:</li><li>At least 3 years of professional practice with clients/users/patients.</li><li>Licensed psychologist (license number or accredited practitioner status required).</li><li>Strong conflict and crisis management skills.</li><li>Proficiency in English (additional languages are a plus).</li><li>Excellent interpersonal skills with empathy, discretion, and the ability to work independently or as part of a team.</li><li>Familiarity with office software applications.</li><li>Creative thinking and high motivation.</li><li>Flexibility to adapt to a 24-hour flexible schedule.</li></ul>What We Offer<ul><li>Competitive compensation for the 3-month contract.</li><li>Fully provided housing in Essen, Germany, for the duration of the contract.</li><li>Flexible working hours to suit individual needs and business requirements.</li><li>Work in a dynamic, multicultural environment with opportunities to make a meaningful impact on employee wellbeing.</li></ul>Important Note: This is an on-site position in Essen, Germany. Candidates who do not currently live near Essen, including those from Portugal with the necessary qualifications, EU citizenship, or a valid EU work visa, are welcome to apply but must relocate to Essen for the duration of the contract.Apply Now and contribute to building a supportive, resilient workplace!

Freelance Opportunity: Psychologist|Wellbeing Specialist (3-Month Contract)

Your benefits:
Competitive Salary: Earn up to EUR 1,700 gross.
Relocation assistance:  Relocation assistance and work permit documents issuing assistance.
Comprehensive Training: A fully paid training period will set you up for success.
Health Coverage: Private health insurance after 3 months of probation.
Modern Workspace: Work in a great office in city center of Riga, featuring modern workspaces with fun floor, PlayStation, table tennis, and many more.
Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.
Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.
Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.
Team Spirit: Participate in social gatherings, sports events, team-building activities. Receive a bonus for referring new employees.
Career Development & Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.
Your responsibilities:
Client Understanding: Back office support only. Taking over general administrative tasks.
Expert Support: Provide online support for specific cases.
Business Impact: Play a crucial role in helping achieve the company’s business targets.
Customer Satisfaction: Achieving and ensuring the quality standards.
Your skills:
Language Proficiency: Excellent communication skills in both Georgian and English, written and verbal.
Experience: Affinity with back office services.
Problem-Solving Abilities: Strengths in efficiency, accuracy and empathy to resolve challenges.
Professional Approach: A solutions-driven mindset and goal-oriented work approach.
Proficiency in Tools: Excellent computer skills necessary for speed and quality of work.
Eagerness to Learn: Passionate about continuous learning and research.

Join Us and Be the Voice that Drives Success!




Your benefits:<ul><li>Competitive Salary: Earn up to EUR 1,700 gross.</li><li>Relocation assistance:  Relocation assistance and work permit documents issuing assistance.</li><li>Comprehensive Training: A fully paid training period will set you up for success.</li><li>Health Coverage: Private health insurance after 3 months of probation.</li><li>Modern Workspace: Work in a great office in city center of Riga, featuring modern workspaces with fun floor, PlayStation, table tennis, and many more.</li><li>Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.</li><li>Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.</li><li>Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.</li><li>Team Spirit: Participate in social gatherings, sports events, team-building activities. Receive a bonus for referring new employees.</li><li>Career Development &amp; Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.</li></ul>Your responsibilities:<ul><li>Client Understanding: Back office support only. Taking over general administrative tasks.</li><li>Expert Support: Provide online support for specific cases.</li><li>Business Impact: Play a crucial role in helping achieve the company’s business targets.</li><li>Customer Satisfaction: Achieving and ensuring the quality standards.</li></ul>Your skills:<ul><li>Language Proficiency: Excellent communication skills in both Georgian and English, written and verbal.</li><li>Experience: Affinity with back office services.</li><li>Problem-Solving Abilities: Strengths in efficiency, accuracy and empathy to resolve challenges.</li><li>Professional Approach: A solutions-driven mindset and goal-oriented work approach.</li><li>Proficiency in Tools: Excellent computer skills necessary for speed and quality of work.</li><li>Eagerness to Learn: Passionate about continuous learning and research.</li></ul>Join Us and Be the Voice that Drives Success!

Digital Trust and Safety Analyst with Georgian (m[f[d)

Your benefits:
Competitive Salary: Starting from EUR 1,380 gross during probation period. Afterward, monthly earnings can reach up to EUR 1,700 gross, based on performance.
Bonuses: Enjoy appealing bonuses for weekend and public holiday work. Plus, performance-based bonuses after 3 months of employment.
Comprehensive Training: A fully paid training period will set you up for success.
Health Coverage: Private health insurance after 3 months of probation, including access to fitness centers and mental health support services.
Modern Workspace: Work in a great office in Jaunā Teika, featuring modern workspaces.
Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.
Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.
Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.
Team Spirit: Participate in social gatherings, sports events, team-building activities and receive a bonus for referring new employees.
Career Development & Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.

Your responsibilities:
Client Understanding: Grasp the advertiser's profiles, needs, and expectations to provide tailored solutions.
Expert Support: Answer advertisers' questions with professional advice, guiding them to success.
Business Impact: Play a crucial role in helping achieve the company’s business targets.
Customer Satisfaction: Engage in end-user support through outbound phone, email, and other channels to ensure exceptional customer service.

Your skills:
Language Proficiency: Excellent communication skills in English, written and verbal.
Customer Service Experience: Prior experience in Customer Service, preferably in B2C or B2B environments.
Problem-Solving Abilities: Demonstrated capability to effectively tackle and resolve challenges.
Professional Approach: A solutions-driven mindset and a genuine passion for helping customers.
Marketing Knowledge: Experience in online advertising is a significant plus. Education or experience in online sales or marketing is highly valued.
Eagerness to Learn: Passionate about continuous learning and research.
Eligibility: EU citizenship or Latvian Residence Permit is required.

Join Us and Be the Voice that Drives Success!




Your benefits:<ul><li>Competitive Salary: Starting from EUR 1,380 gross during probation period. Afterward, monthly earnings can reach up to EUR 1,700 gross, based on performance.</li><li>Bonuses: Enjoy appealing bonuses for weekend and public holiday work. Plus, performance-based bonuses after 3 months of employment.</li><li>Comprehensive Training: A fully paid training period will set you up for success.</li><li>Health Coverage: Private health insurance after 3 months of probation, including access to fitness centers and mental health support services.</li><li>Modern Workspace: Work in a great office in Jaunā Teika, featuring modern workspaces.</li><li>Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.</li><li>Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.</li><li>Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.</li><li>Team Spirit: Participate in social gatherings, sports events, team-building activities and receive a bonus for referring new employees.</li><li>Career Development &amp; Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.</li></ul>Your responsibilities:<ul><li>Client Understanding: Grasp the advertiser's profiles, needs, and expectations to provide tailored solutions.</li><li>Expert Support: Answer advertisers' questions with professional advice, guiding them to success.</li><li>Business Impact: Play a crucial role in helping achieve the company’s business targets.</li><li>Customer Satisfaction: Engage in end-user support through outbound phone, email, and other channels to ensure exceptional customer service.</li></ul>Your skills:<ul><li>Language Proficiency: Excellent communication skills in English, written and verbal.</li><li>Customer Service Experience: Prior experience in Customer Service, preferably in B2C or B2B environments.</li><li>Problem-Solving Abilities: Demonstrated capability to effectively tackle and resolve challenges.</li><li>Professional Approach: A solutions-driven mindset and a genuine passion for helping customers.</li><li>Marketing Knowledge: Experience in online advertising is a significant plus. Education or experience in online sales or marketing is highly valued.</li><li>Eagerness to Learn: Passionate about continuous learning and research.</li><li>Eligibility: EU citizenship or Latvian Residence Permit is required.</li></ul>Join Us and Be the Voice that Drives Success!

Customer Service Agent with English (m[f[d)

Your benefits:
Competitive Salary: Earn up to EUR 1,700 gross.
Comprehensive Training: A fully paid training period will set you up for success.
Health Coverage: Private health insurance after 3 months of probation.
Modern Workspace: Work in a great office in city center of Riga, featuring modern workspaces with fun floor, PlayStation, table tennis, and many more.
Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.
Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.
Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.
Team Spirit: Participate in social gatherings, sports events, team-building activities. Receive a bonus for referring new employees.
Career Development & Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.

Your responsibilities:
Client Understanding: Back office support only. Taking over general administrative tasks.
Expert Support: Provide online support for specific cases.
Business Impact: Play a crucial role in helping achieve the company’s business targets.
Customer Satisfaction: Achieving and ensuring the quality standards.

Your skills:
Language Proficiency: Excellent communication skills in both Armenian and English, written and verbal.
Experience: Affinity with back office services.
Problem-Solving Abilities: Strengths in efficiency, accuracy and empathy to resolve challenges.
Professional Approach: A solutions-driven mindset and goal-oriented work approach.
Proficiency in Tools: Excellent computer skills necessary for speed and quality of work.
Eagerness to Learn: Passionate about continuous learning and research.
Eligibility: EU citizenship or Latvian Residence Permit is required.

Join Us and Be the Voice that Drives Success!




Your benefits:<ul><li>Competitive Salary: Earn up to EUR 1,700 gross.</li><li>Comprehensive Training: A fully paid training period will set you up for success.</li><li>Health Coverage: Private health insurance after 3 months of probation.</li><li>Modern Workspace: Work in a great office in city center of Riga, featuring modern workspaces with fun floor, PlayStation, table tennis, and many more.</li><li>Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.</li><li>Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.</li><li>Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.</li><li>Team Spirit: Participate in social gatherings, sports events, team-building activities. Receive a bonus for referring new employees.</li><li>Career Development &amp; Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.</li></ul>Your responsibilities:<ul><li>Client Understanding: Back office support only. Taking over general administrative tasks.</li><li>Expert Support: Provide online support for specific cases.</li><li>Business Impact: Play a crucial role in helping achieve the company’s business targets.</li><li>Customer Satisfaction: Achieving and ensuring the quality standards.</li></ul>Your skills:<ul><li>Language Proficiency: Excellent communication skills in both Armenian and English, written and verbal.</li><li>Experience: Affinity with back office services.</li><li>Problem-Solving Abilities: Strengths in efficiency, accuracy and empathy to resolve challenges.</li><li>Professional Approach: A solutions-driven mindset and goal-oriented work approach.</li><li>Proficiency in Tools: Excellent computer skills necessary for speed and quality of work.</li><li>Eagerness to Learn: Passionate about continuous learning and research.</li><li>Eligibility: EU citizenship or Latvian Residence Permit is required.</li></ul>Join Us and Be the Voice that Drives Success!

Digital Trust and Safety Analyst with Armenian (m[f[d)

Are you looking to develop your career and take on larger responsibilities in an exciting environment and dynamically growing company?

Then join our team and help us to ensure excellent service standards while making a difference in the world!

What we offer:

Attractive salary: 14.89 Euro per hour and fully paid training period
Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture
Advanced job opportunities in our internationally growing company
Great office at the city center of Essen
Positive international working environment
Fun Floor with PlayStation, table tennis, and much more
Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation
Appealing benefits in the office, regular fruit deliveries for a healthy lifestyle, and free drinks
Attractive employee referral bonus programs
Intriguing and diverse responsibilities 
Schedule flexibility available.

Overview of tasks:

Back-office support only 
Taking over general administrative tasks
Provide online support for specific cases 
Achieving and ensuring quality standards

We are looking for:

Fluent in Kurdish (Kurmanji and Sorani) written and spoken, and a minimum B2 of English
Valid work permit for Germany or EU citizenship
Availability to complete up to 4 weeks full time training.
Affinity with back office services
Reliable and efficient way of working
Goal-oriented approach to work

Join our team and apply now!
Our recruiting team will gladly answer all your questions at +49 201 2587 0006. We are looking forward to your informative application. We have digitized our recruiting process and are now offering virtual job interviews to all applicants.


About us: Since founded in 1998, excellent customer service is our passion - 2020 we went one step further and are now part of TELUS Digital. Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.


Are you looking to develop your career and take on larger responsibilities in an exciting environment and dynamically growing company?Then join our team and help us to ensure excellent service standards while making a difference in the world!What we offer:<ul><li>Attractive salary: 14.89 Euro per hour and fully paid training period</li><li>Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture</li><li>Advanced job opportunities in our internationally growing company</li><li>Great office at the city center of Essen</li><li>Positive international working environment</li><li>Fun Floor with PlayStation, table tennis, and much more</li><li>Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation</li><li>Appealing benefits in the office, regular fruit deliveries for a healthy lifestyle, and free drinks</li><li>Attractive employee referral bonus programs</li><li>Intriguing and diverse responsibilities </li><li>Schedule flexibility available.</li></ul>Overview of tasks:<ul><li>Back-office support only </li><li>Taking over general administrative tasks</li><li>Provide online support for specific cases </li><li>Achieving and ensuring quality standards</li></ul>We are looking for:<ul><li>Fluent in Kurdish (Kurmanji and Sorani) written and spoken, and a minimum B2 of English</li><li>Valid work permit for Germany or EU citizenship</li><li>Availability to complete up to 4 weeks full time training.</li><li>Affinity with back office services</li><li>Reliable and efficient way of working</li><li>Goal-oriented approach to work</li></ul>Join our team and apply now!Our recruiting team will gladly answer all your questions at +49 201 2587 0006. We are looking forward to your informative application. We have digitized our recruiting process and are now offering virtual job interviews to all applicants.About us: Since founded in 1998, excellent customer service is our passion - 2020 we went one step further and are now part of TELUS Digital. Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.

Digital Trust and Safety Analyst with Kurdish (m|f|d)

Are you passionate about training and development? Do you enjoy empowering others and helping them reach their full potential? If you're a proactive and motivated individual with a flair for communication, join our team as a Trainer (m/f/d) in Leipzig and play a vital role in shaping the future of our workforce!

Job Description:
Creating content for trainings and provide training to new team members
Creating and delivering trainings based on identified areas of opportunity
Creating and delivering refresher training to the teams on an ongoing basis
Complying with the team KPIs and keeping client communication with excellent feedback from internal and external stakeholders.
Visiting the respective office on demand where there is a business need.
Quality Monitoring and follow up coach for agents when needed
Providing reports on trainings and additional tasks

Requirements:
Excellent communication and facilitation skills in English
Enthusiasm and joy in training and motivating new and current employees
Proficiency in adult education or initial experience as a trainer preferable
Structured, organized and responsible working approach
Flexibility to keep up with the project speed and openness to new requirements
Excellent software understanding and skills - Google Workspace and Excel, Internet literacy
Ability to work with constructive feedback and willingness to improve. 

Documents Required:
A cover letter explaining your motivation and expectations for the role
An extended Curriculum Vitae
Proof of qualifications, such as certificates and references

Join our team and apply now!
Our recruiting team will gladly answer all your questions. We are looking forward to your informative application. We have digitized our recruiting process and are now offering virtual job interviews to all applicants.

About us: Since founded in 1998, excellent customer service is our passion - 2020 we went one step further and are now part of TELUS Digital. Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.



Are you passionate about training and development? Do you enjoy empowering others and helping them reach their full potential? If you're a proactive and motivated individual with a flair for communication, join our team as a Trainer (m/f/d) in Leipzig and play a vital role in shaping the future of our workforce!Job Description:<ul><li>Creating content for trainings and provide training to new team members</li><li>Creating and delivering trainings based on identified areas of opportunity</li><li>Creating and delivering refresher training to the teams on an ongoing basis</li><li>Complying with the team KPIs and keeping client communication with excellent feedback from internal and external stakeholders.</li><li>Visiting the respective office on demand where there is a business need.</li><li>Quality Monitoring and follow up coach for agents when needed</li><li>Providing reports on trainings and additional tasks</li></ul>Requirements:<ul><li>Excellent communication and facilitation skills in English</li><li>Enthusiasm and joy in training and motivating new and current employees</li><li>Proficiency in adult education or initial experience as a trainer preferable</li><li>Structured, organized and responsible working approach</li><li>Flexibility to keep up with the project speed and openness to new requirements</li><li>Excellent software understanding and skills - Google Workspace and Excel, Internet literacy</li><li>Ability to work with constructive feedback and willingness to improve. </li></ul>Documents Required:<ul><li>A cover letter explaining your motivation and expectations for the role</li><li>An extended Curriculum Vitae</li><li>Proof of qualifications, such as certificates and references</li></ul>Join our team and apply now!Our recruiting team will gladly answer all your questions. We are looking forward to your informative application. We have digitized our recruiting process and are now offering virtual job interviews to all applicants.About us: Since founded in 1998, excellent customer service is our passion - 2020 we went one step further and are now part of TELUS Digital. Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.

Trainer (m|f|d) in Leipzig

TELUS Digital AI is looking for AI Prompt Evaluators with fluent Korean to support the development of AI technologies.
Join us in enhancing the latest speech technology applications by refining our systems in Korean.
Responsibilities:
Research, create, and edit short-form written prompts while ensuring factual accuracy and adherence to style guidelines for voice and creativity.
Develop conversation flows to ensure smooth, logical interactions that guide users effectively.
Contribute to the improvement of our speech system, which may involve working with dialogues on various topics, including controversial subjects.
Analyse and evaluate short-form written content for factual correctness and compliance with style guidelines.
Generate and assess suggested prompts and responses.
Ensure that the tone aligns with the proper voice and resonates with the target audience.
What we offer:
Special winter welcome bonus of €1,200 for all full-time hires in January 2025
A competitive salary (starting from €20 per hour)
Great office at the city center of Essen
Positive international working environment
Fun Floor with PlayStation, table tennis, and much more
Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation
Appealing benefits in the office, regular fruit deliveries for a healthy lifestyle, and free drinks
Attractive employee referral bonus programs
Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture
Advanced job opportunities in our internationally growing company
Intriguing and diverse responsibilities 
Qualifications:
A work permit for Germany is required
Ability to work on-site in our Essen office 
Minimum B2 proficiency in English and fluency in Korean.
Strong command of language, grammar, and style to create engaging and clear prompts.
Ability to come up with innovative prompts and scenarios that engage users.
Ability to analyze user data and feedback to improve prompts and conversation flows.
Ability to work independently with minimal supervision.
Strong attention to detail and effective communication skills.
Ability to convey complex ideas simply and effectively.
Comfort with potentially sensitive content.
Ready to make an impact on AI technologies?
If this opportunity sounds appealing to you, apply now! Kindly attach your CV in English.
*Please note that only shortlisted candidates will be contacted. For any queries, feel free to reach out to tine.sourcing.box@telusdigital.com
About TELUS Digital AI Data Solutions
Creating and enhancing the world's data to enable better AI via human intelligence.
We strive to enhance the world's data to enable better AI through human intelligence. Our team of data, technology, and project management professionals work with companies to test and improve machine learning models. We handle various data types, including text, images, audio, video, and geo. Our solutions improve AI systems in multiple applications, such as advanced smart products, improved search results, expanded speech recognition, more human-like bot interactions, and more.
TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation.


TELUS Digital AI is looking for AI Prompt Evaluators with fluent Korean to support the development of AI technologies.Join us in enhancing the latest speech technology applications by refining our systems in Korean.Responsibilities:<ul><li>Research, create, and edit short-form written prompts while ensuring factual accuracy and adherence to style guidelines for voice and creativity.</li><li>Develop conversation flows to ensure smooth, logical interactions that guide users effectively.</li><li>Contribute to the improvement of our speech system, which may involve working with dialogues on various topics, including controversial subjects.</li><li>Analyse and evaluate short-form written content for factual correctness and compliance with style guidelines.</li><li>Generate and assess suggested prompts and responses.</li><li>Ensure that the tone aligns with the proper voice and resonates with the target audience.</li></ul>What we offer:<ul><li>Special winter welcome bonus of €1,200 for all full-time hires in January 2025</li><li>A competitive salary (starting from €20 per hour)</li><li>Great office at the city center of Essen</li><li>Positive international working environment</li><li>Fun Floor with PlayStation, table tennis, and much more</li><li>Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation</li><li>Appealing benefits in the office, regular fruit deliveries for a healthy lifestyle, and free drinks</li><li>Attractive employee referral bonus programs</li><li>Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture</li><li>Advanced job opportunities in our internationally growing company</li><li>Intriguing and diverse responsibilities </li></ul>Qualifications:<ul><li>A work permit for Germany is required</li><li>Ability to work on-site in our Essen office </li><li>Minimum B2 proficiency in English and fluency in Korean.</li><li>Strong command of language, grammar, and style to create engaging and clear prompts.</li><li>Ability to come up with innovative prompts and scenarios that engage users.</li><li>Ability to analyze user data and feedback to improve prompts and conversation flows.</li><li>Ability to work independently with minimal supervision.</li><li>Strong attention to detail and effective communication skills.</li><li>Ability to convey complex ideas simply and effectively.</li><li>Comfort with potentially sensitive content.</li></ul>Ready to make an impact on AI technologies?If this opportunity sounds appealing to you, apply now! Kindly attach your CV in English.*Please note that only shortlisted candidates will be contacted. For any queries, feel free to reach out to <a href="mailto:tine.sourcing.box@telusdigital.com" rel="noopener noreferrer" target="_blank">tine.sourcing.box@telusdigital.com</a>About TELUS Digital AI Data SolutionsCreating and enhancing the world's data to enable better AI via human intelligence.We strive to enhance the world's data to enable better AI through human intelligence. Our team of data, technology, and project management professionals work with companies to test and improve machine learning models. We handle various data types, including text, images, audio, video, and geo. Our solutions improve AI systems in multiple applications, such as advanced smart products, improved search results, expanded speech recognition, more human-like bot interactions, and more.TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation.

AI Prompt Evaluators with Korean | On-site in Essen

If you want to live customer service at its best, we have the ideal job for you. We are looking for new members to join our team as Digital Trust and Safety Analyst with Hebrew (m/f/d)

Next Training Starts on: January 7th, 2025

We will offer:

Relocation assistance through reimbursement up to a limited amount. This reimbursement includes flight & accommodation, and local travel from Barcelona's airport to your new home.
Permanent employment contract
Attractive salary of 28,000 Euro per year and fully paid training period
Appealing bonuses for weekend and night shift
Private health insurance after probation period and daily meal allowance from day one
Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture
Advanced job opportunities in our internationally growing company
Great office with modern workspaces at the city center of Barcelona
Positive international working environment; fun floor with PlayStation, table tennis, and many more
Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation.
Regular fruit deliveries for a healthy lifestyle and free drinks
Several partnerships with fitness centers, restaurants, beauty care and more
Attractive employee referral bonus programs

Overview of tasks:

Back office support only
Taking over general administrative tasks
Provide online support for specific cases
Achieving and ensuring the quality standards

We are looking for:

Fluent written and spoken communication skills in Hebrew and English
Valid working permit for Spain or EU citizenship
Affinity with back office services
Strengths in efficiency, accuracy and empathy
Goal-oriented work approach
Flexible working hours (24/7 shift system)

Join our team and apply now!

About us: TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.

Equal Opportunity Employer
TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation. At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Applicants with special needs will be given preferential consideration if they are equally qualified.



If you want to live customer service at its best, we have the ideal job for you. We are looking for new members to join our team as Digital Trust and Safety Analyst with Hebrew (m/f/d)Next Training Starts on: January 7th, 2025We will offer:<ul><li>Relocation assistance through reimbursement up to a limited amount. This reimbursement includes flight &amp; accommodation, and local travel from Barcelona's airport to your new home.</li><li>Permanent employment contract</li><li>Attractive salary of 28,000 Euro per year and fully paid training period</li><li>Appealing bonuses for weekend and night shift</li><li>Private health insurance after probation period and daily meal allowance from day one</li><li>Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture</li><li>Advanced job opportunities in our internationally growing company</li><li>Great office with modern workspaces at the city center of Barcelona</li><li>Positive international working environment; fun floor with PlayStation, table tennis, and many more</li><li>Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation.</li><li>Regular fruit deliveries for a healthy lifestyle and free drinks</li><li>Several partnerships with fitness centers, restaurants, beauty care and more</li><li>Attractive employee referral bonus programs</li></ul>Overview of tasks:<ul><li>Back office support only</li><li>Taking over general administrative tasks</li><li>Provide online support for specific cases</li><li>Achieving and ensuring the quality standards</li></ul>We are looking for:<ul><li>Fluent written and spoken communication skills in Hebrew and English</li><li>Valid working permit for Spain or EU citizenship</li><li>Affinity with back office services</li><li>Strengths in efficiency, accuracy and empathy</li><li>Goal-oriented work approach</li><li>Flexible working hours (24/7 shift system)</li></ul>Join our team and apply now!About us: TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.Equal Opportunity EmployerTELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation. At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.Applicants with special needs will be given preferential consideration if they are equally qualified.

Digital Trust and Safety Analyst with Hebrew (m|f|d)

If you want to live customer service at its best, we have the ideal job for you. We are looking for new members to join our team as Digital Trust and Safety Analyst with Italian (m/f/d)

Next Training Starts on: January 7th, 2025

Overview of tasks:

Back office support only 
Taking over general administrative tasks
Provide online support for specific cases 
Achieving and ensuring the quality standards

We are looking for:

Fluent written and spoken communication skills in Italian and English
Valid working permit for Spain or EU citizenship
Affinity with back office services
Strengths in efficiency, accuracy and empathy
Goal-oriented work approach 
Full time or Part-time (weekend shifts) with flexible schedule

We will offer:

Permanent employment contract
Attractive salary of 9,846.15€ (Part time) to 24,000€ (Full time) gross per year and fully paid training period
Appealing bonuses for weekend and night shift
Private health insurance after probation period and daily meal allowance from day one
Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture
Advanced job opportunities in our internationally growing company
Great office with modern workspaces at the city center of Barcelona
Positive international working environment; fun floor with PlayStation, table tennis, and many more
Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation.
Regular fruit deliveries for a healthy lifestyle and free drinks
Several partnerships with fitness centers, restaurants, beauty care and more
Attractive employee referral bonus programs

Join our team and apply now!

About us: TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.

Equal Opportunity Employer
TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation .At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Applicants with special needs will be given preferential consideration if they are equally qualified.


If you want to live customer service at its best, we have the ideal job for you. We are looking for new members to join our team as Digital Trust and Safety Analyst with Italian (m/f/d)Next Training Starts on: January 7th, 2025Overview of tasks:<ul><li>Back office support only </li><li>Taking over general administrative tasks</li><li>Provide online support for specific cases </li><li>Achieving and ensuring the quality standards</li></ul>We are looking for:<ul><li>Fluent written and spoken communication skills in Italian and English</li><li>Valid working permit for Spain or EU citizenship</li><li>Affinity with back office services</li><li>Strengths in efficiency, accuracy and empathy</li><li>Goal-oriented work approach </li><li>Full time or Part-time (weekend shifts) with flexible schedule</li></ul>We will offer:<ul><li>Permanent employment contract</li><li>Attractive salary of 9,846.15€ (Part time) to 24,000€ (Full time) gross per year and fully paid training period</li><li>Appealing bonuses for weekend and night shift</li><li>Private health insurance after probation period and daily meal allowance from day one</li><li>Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture</li><li>Advanced job opportunities in our internationally growing company</li><li>Great office with modern workspaces at the city center of Barcelona</li><li>Positive international working environment; fun floor with PlayStation, table tennis, and many more</li><li>Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation.</li><li>Regular fruit deliveries for a healthy lifestyle and free drinks</li><li>Several partnerships with fitness centers, restaurants, beauty care and more</li><li>Attractive employee referral bonus programs</li></ul>Join our team and apply now!About us: TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.Equal Opportunity EmployerTELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation .At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.Applicants with special needs will be given preferential consideration if they are equally qualified.

Digital Trust and Safety Analyst with Italian (m|f|d)

Your benefits:
Competitive Salary: The salary is EUR 2, 500 gross (plus the government-mandated supplement for work during night hours and public holidays).
Health Coverage: Private health insurance after 3 months of probation.
Modern Workspace: Work in a great office in city center of Riga, featuring modern workspaces with fun floor, PlayStation, table tennis, and many more.
Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.
Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.
Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.
Team Spirit: Participate in social gatherings, sports events, and team-building activities. Receive a bonus for referring new employees.
Career Development & Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.

Your responsibilities:
Client Understanding: Design, schedule and lead psycho-educational group sessions/workshops. Lead projects or activities assigned by the wellbeing team manager.
Expert Support: Lead informational wellbeing activities for newhires. Support the Talent Acquisition department by advising on potential employee suitability for the project. 
Customer Satisfaction: Conduct Individual and group sessions with employees. Provide employees with tools to build emotional intelligence and resilience. Deliver crisis intervention services when required.

Your skills:
Language Proficiency: Very good knowledge of English language, written and verbal. Additional language skills are highly desirable.
Experience: Have completed at least 3 years with clients and patients. Proficiency in conflict and crisis management. Proficient user of the common office software applications.
Education: Master's degree in Clinical and Health Psychology.
Professional Skills: Outstanding communication skills and high level of discretion and confidentiality. Comfortable to work independently and a strong team worker. Creative out of the box thinking and a high level of motivation.
Eligibility: 

We will need these documents:
Cover letter and resume.

Join Us and Be the Voice that Drives Success!



Your benefits:<ul><li>Competitive Salary: The salary is EUR 2, 500 gross (plus the government-mandated supplement for work during night hours and public holidays).</li><li>Health Coverage: Private health insurance after 3 months of probation.</li><li>Modern Workspace: Work in a great office in city center of Riga, featuring modern workspaces with fun floor, PlayStation, table tennis, and many more.</li><li>Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.</li><li>Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.</li><li>Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.</li><li>Team Spirit: Participate in social gatherings, sports events, and team-building activities. Receive a bonus for referring new employees.</li><li>Career Development &amp; Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.</li></ul>Your responsibilities:<ul><li>Client Understanding: Design, schedule and lead psycho-educational group sessions/workshops. Lead projects or activities assigned by the wellbeing team manager.</li><li>Expert Support: Lead informational wellbeing activities for newhires. Support the Talent Acquisition department by advising on potential employee suitability for the project. </li><li>Customer Satisfaction: Conduct Individual and group sessions with employees. Provide employees with tools to build emotional intelligence and resilience. Deliver crisis intervention services when required.</li></ul>Your skills:<ul><li>Language Proficiency: Very good knowledge of English language, written and verbal. Additional language skills are highly desirable.</li><li>Experience: Have completed at least 3 years with clients and patients. Proficiency in conflict and crisis management. Proficient user of the common office software applications.</li><li>Education: Master's degree in Clinical and Health Psychology.</li><li>Professional Skills: Outstanding communication skills and high level of discretion and confidentiality. Comfortable to work independently and a strong team worker. Creative out of the box thinking and a high level of motivation.</li><li>Eligibility: </li></ul>We will need these documents:<ul><li>Cover letter and resume.</li></ul>Join Us and Be the Voice that Drives Success!

Mental Health Professional (m|f|d) 

Your benefits:
Competitive Salary: Earn up to EUR 1,700 gross.
Comprehensive Training: A fully paid training period will set you up for success.
Health Coverage: Private health insurance after 3 months of probation.
Modern Workspace: Work in a great office in city center of Riga, featuring modern workspaces with fun floor, PlayStation, table tennis, and many more.
Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.
Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.
Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.
Team Spirit: Participate in social gatherings, sports events, team-building activities. Receive a bonus for referring new employees.
Career Development & Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.

Your responsibilities:
Client Understanding: Back office support only. Taking over general administrative tasks.
Expert Support: Provide online support for specific cases.
Business Impact: Play a crucial role in helping achieve the company’s business targets.
Customer Satisfaction: Achieving and ensuring the quality standards.

Your skills:
Language Proficiency: Excellent communication skills in both Ukrainian and English, written and verbal.
Experience: Affinity with back office services.
Problem-Solving Abilities: Strengths in efficiency, accuracy and empathy to resolve challenges.
Professional Approach: A solutions-driven mindset and goal-oriented work approach.
Proficiency in Tools: Excellent computer skills necessary for speed and quality of work.
Eagerness to Learn: Passionate about continuous learning and research.
Eligibility: EU citizenship or Latvian Residence Permit is required.

Join Us and Be the Voice that Drives Success!




Your benefits:<ul><li>Competitive Salary: Earn up to EUR 1,700 gross.</li><li>Comprehensive Training: A fully paid training period will set you up for success.</li><li>Health Coverage: Private health insurance after 3 months of probation.</li><li>Modern Workspace: Work in a great office in city center of Riga, featuring modern workspaces with fun floor, PlayStation, table tennis, and many more.</li><li>Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.</li><li>Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.</li><li>Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.</li><li>Team Spirit: Participate in social gatherings, sports events, team-building activities. Receive a bonus for referring new employees.</li><li>Career Development &amp; Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.</li></ul>Your responsibilities:<ul><li>Client Understanding: Back office support only. Taking over general administrative tasks.</li><li>Expert Support: Provide online support for specific cases.</li><li>Business Impact: Play a crucial role in helping achieve the company’s business targets.</li><li>Customer Satisfaction: Achieving and ensuring the quality standards.</li></ul>Your skills:<ul><li>Language Proficiency: Excellent communication skills in both Ukrainian and English, written and verbal.</li><li>Experience: Affinity with back office services.</li><li>Problem-Solving Abilities: Strengths in efficiency, accuracy and empathy to resolve challenges.</li><li>Professional Approach: A solutions-driven mindset and goal-oriented work approach.</li><li>Proficiency in Tools: Excellent computer skills necessary for speed and quality of work.</li><li>Eagerness to Learn: Passionate about continuous learning and research.</li><li>Eligibility: EU citizenship or Latvian Residence Permit is required.</li></ul>Join Us and Be the Voice that Drives Success!

Digital Trust and Safety Analyst with Ukrainian (m]f]d)

Description and Requirements
*Please note that the position is based in Sofia, Bulgaria and we will assist you to relocate.
**We can issue a work permit for non-EU citizens, which will allow you to reside and work in our country.

Are you ready to take the next step in your career and achieve your next challenge?

If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!

As a Digital Trust and Safety Specialist with Dutch and English you will: 
Review user-generated back-office information to ensure compliance with established policies 
Take prompt and appropriate action on information that violates guidelines or poses risks
Stay updated on internal policies to ensure accurate implementation
Identify and analyze patterns to proactively address potential risks

We are looking for someone with: 
High attention to detail
Comfortable processing sensitive information
Strong ability to defend decisions and provide context with logical reasoning
Ability to identify patterns in behavior to enhance decision-making
Strong organizational and time management skills to deal with shifting priorities and high volumes of work
Experience investigating fraud, spam, or other types of inappropriate information is an asset

Required Qualifications:
Fluent in Dutch  
B2 or higher English language skill

In return, we will give you:
Fully paid training
Stable job and career development opportunities
Attractive salary
Additional health insurance
50+ benefits and services to choose from
Positive international working environment
Support and learning
Employee referral bonuses
Financial support during relocation for candidates located outside of Bulgaria (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)

We care about our employees' well-being, invest in their future growth, and encourage fun and team-building projects!

Does it sound like the perfect job for you? Apply now!

About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners. 


 #LI-DNI
Additional Job Description Are you ready to take the next step in your career and achieve your next challenge? TELUS Digital Bulgaria is looking for you!

Language ReferenceDutchEnglish
EEO Statement At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.



<h3>Description and Requirements</h3>*Please note that the position is based in Sofia, Bulgaria and we will assist you to relocate.**We can issue a work permit for non-EU citizens, which will allow you to reside and work in our country.Are you ready to take the next step in your career and achieve your next challenge?If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!As a Digital Trust and Safety Specialist with Dutch and English you will: <ul><li>Review user-generated back-office information to ensure compliance with established policies </li><li>Take prompt and appropriate action on information that violates guidelines or poses risks</li><li>Stay updated on internal policies to ensure accurate implementation</li><li>Identify and analyze patterns to proactively address potential risks</li></ul>We are looking for someone with: <ul><li>High attention to detail</li><li>Comfortable processing sensitive information</li><li>Strong ability to defend decisions and provide context with logical reasoning</li><li>Ability to identify patterns in behavior to enhance decision-making</li><li>Strong organizational and time management skills to deal with shifting priorities and high volumes of work</li><li>Experience investigating fraud, spam, or other types of inappropriate information is an asset</li></ul>Required Qualifications:<ul><li>Fluent in Dutch  </li><li>B2 or higher English language skill</li></ul>In return, we will give you:<ul><li>Fully paid training</li><li>Stable job and career development opportunities</li><li>Attractive salary</li><li>Additional health insurance</li><li>50+ benefits and services to choose from</li><li>Positive international working environment</li><li>Support and learning</li><li>Employee referral bonuses</li><li>Financial support during relocation for candidates located outside of Bulgaria (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)</li></ul>We care about our employees' well-being, invest in their future growth, and encourage fun and team-building projects!Does it sound like the perfect job for you? Apply now!About us: TELUS Digital Bulgaria is a publicly traded company (NYSE &amp; TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.  #LI-DNIAdditional Job Description Are you ready to take the next step in your career and achieve your next challenge? TELUS Digital Bulgaria is looking for you!Language ReferenceDutchEnglishEEO Statement At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.Equal Opportunity EmployerAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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