Norwegian Customer Support Agent - Work from Home in Thessaloniki

Are you driven by a constant need for improvement? Do you speak Norwegian fluently? Join our client's customer service team for Miele!

By joining forces with Miele, the leading manufacturer of premium domestic appliances, our client is committed to ensuring they live and work by the motto “Immer Besser”; always better.

As they are growing rapidly, they are looking for a like-minded talent to join their Customer Service team– fluent in Norwegian – who will become an integral member of a team devoted to delivering exceptional customer experiences on any given occasion.

If you share our client's passion for continuous improvement and their appreciation for quality-conscious brands, apply now and join them in Greece!

Some of your daily tasks:

• Communicating through various channels (e-mail, chat & phone) to address product or service issues.
• Advising customers on the proper use of their electric appliances.
• Handling customer complaints in an efficient manner, clarifying their needs and determining the cause of the problem.
• Expediting corrections and/or adjustments; following up to ensure resolution.
• Assisting with the processing of refunds or exchanges.
• Arranging the placement of orders.

We’ll love it if you have:

• High level of fluency in Norwegian
• Good communication skills in English
• Customer support/troubleshooting experience will be appreciated
• Familiarity with the brand is preferred
• Strong verbal and written communication skills utilizing active listening
• Experience within the household appliance/commercial equipment industry is a plus
• Comfortable with the use of basic technology tools
• A positive, can-do attitude that shines through every interaction

What our client offers:

• Complete support to help you ease your relocation to Greece (flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-)
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• The opportunity to work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age

Our client takes pride in the commitment to their values: equality, conscious inclusivity and human-centric progress. Growth is not determined solely by our numbers; their most valuable asset is their people. Their ever-growing community of 12,000+ individuals from 110+ nationalities is what makes them what they are: the unquestionable leader in their field.