Finnish Speaking Customer Service Agent

The role

Kindred operates in a highly regulated and increasingly complex industry where trust and reputation play key roles in achieving sustainable growth.

As a Kindred Customer Service Agent, you will be one of over 200 agents across the globe who support the customers of our 11 brands worldwide. You'll play a key role in our mission to transform gambling by being a trusted source of entertainment that contributes positively to society by offering our customers the best gambling experience ever!

As a listed and regulated company, Kindred Group pays great attention to player safety and sustainability. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% of revenue is derived from harmful gambling.

What you will do

• Deliver Finnish and English language customer support across LiveChat and email
• Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers' expectations
• Guide players through the website &/or Mobile App platform assisting them in using our services and products
• Share knowledge, contribute to team projects and identify innovative practices that improve customer support activities
• Work closely with other departments including Player Safety, Payments and CRM to ensure a positive and safe gambling experience
• Speak on behalf of customers by providing useful feedback on their experiences
• Support your colleagues and contribute to a great team atmosphere

How will success be measured in this role

• Contact quality; demonstrating empathy, reaching a resolution, strong communication and friendliness
• Product knowledge
• Team contribution and extra tasks
• Regular performance reviews with your line manager
• Acting in line with Kindred Group values

Your experience

• Responsible and reliable team player
• Experience of problem-solving complex tasks
• Ability to multi-task in a fast-paced environment
• Fluency in Finnish both spoken and written
• Good understanding of IT concepts

What can we offer you

🏋🏻 €500 per year Well-being allowance

🏝️ 24 days holiday (+ public holidays)

💻 Flexible Hybrid working (Office/home)

🏡 6 weeks fully remote working

👨‍⚕️ Private Health Insurance

🧘🏽‍♀️ Free Yoga

✈️ Relocation Support

🍲 Subsidised meals

🤱 Maternity/Paternity Leave

🥳 Anniversary awards

👨‍🏫 Dedicated Career Development Plan

🥰 Friendly Atmosphere in a fantastic office

👵 Pension Plan

+ 10% of annual bonus.

Please attach your CV and cover letter in English.