The Kindred Story
Kindred Group is a digital entertainment pioneer bringing together nine successful online gambling brands – forming one of the largest online gambling groups in the world.

AN EXHILARATING RIDE
Founded in 1997 Kindred (then Unibet) changed the game by offering customers a better gambling experience than traditional high-street operators. For over 25 years Kindred has established a significant market share in key regulated markets across the globe. Our story is an exhilarating ride; powered by people, innovation, and a relentless focus on offering our customers a safe and fun entertainment experience.

KEEPING OUR PLAYERS SAFE
We are industry leaders in the field of responsible gambling, and we have built an extensive suite of tools and proprietary technology to help our customers avoid gambling harm. Since 2021, we have openly disclosed our revenues from harmful gambling, this is called Our Journey Towards Zero.

WE ARE TOGETHER AS KINDRED
Our global team of over 2000 people represents 70+ nationalities, united by four shared values and one common purpose. Some of the first people to join Unibet in 1997 are still with us today, and new people bring us fresh ideas and renewed energy each day. Together, we have created a unique culture that values the contribution of every individual. No matter if you’re working from home or in an award-winning office, we are one global team:
Together as Kindred.

Learn more at: https://www.kindredgroup.com/careers/ 


<h2>The Kindred Story</h2>Kindred Group is a digital entertainment pioneer bringing together nine successful online gambling brands – forming one of the largest online gambling groups in the world. <h3>AN EXHILARATING RIDE</h3>Founded in 1997 Kindred (then Unibet) changed the game by offering customers a better gambling experience than traditional high-street operators. For over 25 years Kindred has established a significant market share in key regulated markets across the globe. Our story is an exhilarating ride; powered by people, innovation, and a relentless focus on offering our customers a safe and fun entertainment experience. <h3>KEEPING OUR PLAYERS SAFE</h3>We are industry leaders in the field of responsible gambling, and we have built an extensive suite of tools and proprietary technology to help our customers avoid gambling harm. Since 2021, we have openly disclosed our revenues from harmful gambling, this is called Our Journey Towards Zero. <h3>WE ARE TOGETHER AS KINDRED</h3>Our global team of over 2000 people represents 70+ nationalities, united by four shared values and one common purpose. Some of the first people to join Unibet in 1997 are still with us today, and new people bring us fresh ideas and renewed energy each day. Together, we have created a unique culture that values the contribution of every individual. No matter if you’re working from home or in an award-winning office, we are one global team:Together as Kindred. Learn more at: https://www.kindredgroup.com/careers/

The Role
The key aim for the Sustainability Partner is to drive a sustainable revenue through compliance and regulatory requirements ensuring a safe, fun and seamless customer experience. The Sustainability team continuously works on upgrading and introducing structured processes and a proactive service that will enhance/prolong the customer journey.
A Sustainability Partner plays an important role within the global company strategy and is the face of the company regarding any outbound communication that supports important stakeholders such as player sustainability, legal and compliance. The Sustainability Partner makes sure that every customer that joins Kindred is playing sustainably long term with the trust that we have built and the transparency that we have provided.
 
What will you do
Take ownership and maintaining all sustainability related queues and back offices.
Manage outbound responsible gaming related contacts through various communication channels
Follow up on legal cases, GDPR requests from customers through various communication channels
Resolve or escalate queries from stakeholders such as Customer Support (CS), Legal, Player Sustainability and Compliance
Working with stakeholders to adhere to our strict SLA requirements
Improve the customer journey by analysing processes and communications relevant to sustainability.
Collaborate and assist with various stakeholders in order to maintain a long-term relationship with our customers
Personal and team projects to improve the quality of existing and new procedures
Working with talent development to provide training for CS agents for a better understanding of our processes and how to promote the available tools.
Responsible for onboarding our new customers with the aim of creating a sustainable gaming environment, built on trust and loyalty
Playing an integral part within the CS operations team and report to our Customer Sustainability Manager
Prioritising and de-risking High Net Worth (HNW) customers by ensuring they have knowledge of our Safer Gambling tools
Proactively contacting HNW customers to ensure their activity remains sustainable
Educating customers from early life on our document requirements based on the different markets regulations
Liaising with our legal and compliance department to efficiently handle complaints from customers and escalate them to the relevant departments
Maintaining reporting for use of external audits and regulator requests
 
Your Experience
Ability to have a well balanced view on the business as well customers needs
High level understanding and experience with Safer Gambling and GDPR
Highly confident and outbound extraordinaire
Excellent communication skills including empathic understanding
Fluent in Danish and English (both written and verbally)
Proactive and solution-orientated
Detailed reporting with internal communication via all channels and back offices
Strong stakeholder management
Analytical mindset and able to put things in context in order to support long term business strategy
Eager to learn and share your knowledge with others
Motivated and identifying with Kindred's values
Self-driven
Structured and organized
Strong product and CS process knowledge
Confident in using Microsoft Office Packages

Please attach your CV in ENGLISH.


The RoleThe key aim for the Sustainability Partner is to drive a sustainable revenue through compliance and regulatory requirements ensuring a safe, fun and seamless customer experience. The Sustainability team continuously works on upgrading and introducing structured processes and a proactive service that will enhance/prolong the customer journey.A Sustainability Partner plays an important role within the global company strategy and is the face of the company regarding any outbound communication that supports important stakeholders such as player sustainability, legal and compliance. The Sustainability Partner makes sure that every customer that joins Kindred is playing sustainably long term with the trust that we have built and the transparency that we have provided.What will you do<ul><li>Take ownership and maintaining all sustainability related queues and back offices.</li><li>Manage outbound responsible gaming related contacts through various communication channels</li><li>Follow up on legal cases, GDPR requests from customers through various communication channels</li><li>Resolve or escalate queries from stakeholders such as Customer Support (CS), Legal, Player Sustainability and Compliance</li><li>Working with stakeholders to adhere to our strict SLA requirements</li><li>Improve the customer journey by analysing processes and communications relevant to sustainability.</li><li>Collaborate and assist with various stakeholders in order to maintain a long-term relationship with our customers</li><li>Personal and team projects to improve the quality of existing and new procedures</li><li>Working with talent development to provide training for CS agents for a better understanding of our processes and how to promote the available tools.</li><li>Responsible for onboarding our new customers with the aim of creating a sustainable gaming environment, built on trust and loyalty</li><li>Playing an integral part within the CS operations team and report to our Customer Sustainability Manager</li><li>Prioritising and de-risking High Net Worth (HNW) customers by ensuring they have knowledge of our Safer Gambling tools</li><li>Proactively contacting HNW customers to ensure their activity remains sustainable</li><li>Educating customers from early life on our document requirements based on the different markets regulations</li><li>Liaising with our legal and compliance department to efficiently handle complaints from customers and escalate them to the relevant departments</li><li>Maintaining reporting for use of external audits and regulator requests</li></ul>Your Experience<ul><li>Ability to have a well balanced view on the business as well customers needs</li><li>High level understanding and experience with Safer Gambling and GDPR</li><li>Highly confident and outbound extraordinaire</li><li>Excellent communication skills including empathic understanding</li><li>Fluent in Danish and English (both written and verbally)</li><li>Proactive and solution-orientated</li><li>Detailed reporting with internal communication via all channels and back offices</li><li>Strong stakeholder management</li><li>Analytical mindset and able to put things in context in order to support long term business strategy</li><li>Eager to learn and share your knowledge with others</li><li>Motivated and identifying with Kindred's values</li><li>Self-driven</li><li>Structured and organized</li><li>Strong product and CS process knowledge</li><li>Confident in using Microsoft Office Packages</li></ul>Please attach your CV in ENGLISH.

Danish speaking Customer Sustainability Partner

The role
The Customer Sustainability Partner plays a key role in the local market strategy for driving the best possible proactive customer service experience within local markets. The role will have full ownership of all proactive customer service communication and interactions, with key focus on driving retention of high value customers in a sustainable, effortless way, where de-risking, onboarding, Responsible Gaming, affordability will be key opportunities to differentiate ourselves as being the leader in offering our customers a proactive, safe and sustainable experience among other activities that also supports that strategy.
As a listed and regulated company, Kindred Group pays great attention to player safety and sustainability. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% of revenue is derived from harmful gambling. 

What you will do
Be part of our CS Operations team and report into regional Customer Sustainability Manager
Ensure the delivery of a superb and highly proactive service and gaming experience to our customers
First point of contact for escalations from team members and support departments, proactively offering advice & sourcing solutions to ensure effective resolution
Identify potential issues with high net worth customers and flaws in internal processes and flag them with relevant stakeholders to ensure the improvement of day to day operations and customer experience
Work closely with Player Sustainability, Account managers, CS, E-service, marketing teams, payments and country team to support and drive the relevant local market strategy from a proactive service point of view
Monitor and analyse performance in all assigned markets and create action plans based on the performance of the key KPIs and
Work closely with Account Managers, CS teams and E-service to ensure the best possible customer experience aligned with our contact reduction and CX strategy and focus on creating a more effortless experience for our high value customers
Take full ownership of proactive outbound CS communication with key focus on sustainability, compliance and customer experience/service 
Retention of high value customers through relevant proactive service initiatives
Be responsible for proactive de-risking of customers to ensure a more effortless play journey 
Work closely with your country team to define local market strategy in terms of proactive outbound communication where we can improve the customer Service and experience for the customers 
Work closely with legal and Player Sustainability teams to ensure alignment and to improve internal communication flow around high risk outbound communication for get help, that will improve customer experience and support the ”Build on Trust” transformation 
Proactive customer service to ensure the best possible onboarding, welcoming and de-risking of customers, including offering benefits while managing them through the compliance tunnel
Responsible for ensuring the onboarding of new customers builds trust and loyalty
Build 1-2-1 relationships with customers to offer a bespoke proactive service
Ability to pre-empt a players wants and needs to make for an easy and efficient player experience
Drive and take ownership of various other market specific tasks and responsibilities related to proactive service, retention and relationship building of our high value customers that aims to drive revenue and business value, but still within guidelines of our sustainability strategy

How will success be measured in this role
Re-contacts
Retention rate
CSAT
Specific RG, Jira dashboard SLA KPIs

Your experience
Good understanding and experience with Responsible Gaming, GDPR, Player Safety processes and vision
Excellent communication skills
Native/Fluent in Finnish
High level of empathy
Proactive and solution-orientated
Comfortable in doing outbound communication with customers via all channels
Strong stakeholder management
Analytical mindset and able to put things in context in order to support long term business strategy
Eager to learn and share your knowledge with others
You fully identify with Kindred's values
Self-driven
Structured in your work
Strong product and Customer Service process knowledge

What we can offer you!
🏋🏻 €500 per year Well-being allowance
🏝️ 24 days holiday (+ public holidays)
🍲 Subsidised meals
💻 Flexible Hybrid working (Office/home)
🤱 Maternity/Paternity Leave
🏡 6 weeks fully remote working
🥳 Anniversary awards
👨‍⚕️ Private Health Insurance
👨‍🏫 Dedicated Career Development Plan
🧘🏽‍♀️ Free Yoga
🥰 Friendly Atmosphere in a fantastic office
✈️ Relocation Support
👵 Pension Plan

Our Way Of Working
Our world is hybrid.
A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.

Please attach your CV and cover letter in English.


<h2>The role</h2>The Customer Sustainability Partner plays a key role in the local market strategy for driving the best possible proactive customer service experience within local markets. The role will have full ownership of all proactive customer service communication and interactions, with key focus on driving retention of high value customers in a sustainable, effortless way, where de-risking, onboarding, Responsible Gaming, affordability will be key opportunities to differentiate ourselves as being the leader in offering our customers a proactive, safe and sustainable experience among other activities that also supports that strategy.As a listed and regulated company, Kindred Group pays great attention to player safety and sustainability. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% of revenue is derived from harmful gambling. <h2>What you will do</h2><ul><li>Be part of our CS Operations team and report into regional Customer Sustainability Manager</li><li>Ensure the delivery of a superb and highly proactive service and gaming experience to our customers</li><li>First point of contact for escalations from team members and support departments, proactively offering advice &amp; sourcing solutions to ensure effective resolution</li><li>Identify potential issues with high net worth customers and flaws in internal processes and flag them with relevant stakeholders to ensure the improvement of day to day operations and customer experience</li><li>Work closely with Player Sustainability, Account managers, CS, E-service, marketing teams, payments and country team to support and drive the relevant local market strategy from a proactive service point of view</li><li>Monitor and analyse performance in all assigned markets and create action plans based on the performance of the key KPIs and</li><li>Work closely with Account Managers, CS teams and E-service to ensure the best possible customer experience aligned with our contact reduction and CX strategy and focus on creating a more effortless experience for our high value customers</li><li>Take full ownership of proactive outbound CS communication with key focus on sustainability, compliance and customer experience/service </li><li>Retention of high value customers through relevant proactive service initiatives</li><li>Be responsible for proactive de-risking of customers to ensure a more effortless play journey </li><li>Work closely with your country team to define local market strategy in terms of proactive outbound communication where we can improve the customer Service and experience for the customers </li><li>Work closely with legal and Player Sustainability teams to ensure alignment and to improve internal communication flow around high risk outbound communication for get help, that will improve customer experience and support the ”Build on Trust” transformation </li><li>Proactive customer service to ensure the best possible onboarding, welcoming and de-risking of customers, including offering benefits while managing them through the compliance tunnel</li><li>Responsible for ensuring the onboarding of new customers builds trust and loyalty</li><li>Build 1-2-1 relationships with customers to offer a bespoke proactive service</li><li>Ability to pre-empt a players wants and needs to make for an easy and efficient player experience</li><li>Drive and take ownership of various other market specific tasks and responsibilities related to proactive service, retention and relationship building of our high value customers that aims to drive revenue and business value, but still within guidelines of our sustainability strategy</li></ul><h2>How will success be measured in this role</h2><ul><li>Re-contacts</li><li>Retention rate</li><li>CSAT</li><li>Specific RG, Jira dashboard SLA KPIs</li></ul><h2>Your experience</h2><ul><li>Good understanding and experience with Responsible Gaming, GDPR, Player Safety processes and vision</li><li>Excellent communication skills</li><li>Native/Fluent in Finnish</li><li>High level of empathy</li><li>Proactive and solution-orientated</li><li>Comfortable in doing outbound communication with customers via all channels</li><li>Strong stakeholder management</li><li>Analytical mindset and able to put things in context in order to support long term business strategy</li><li>Eager to learn and share your knowledge with others</li><li>You fully identify with Kindred's values</li><li>Self-driven</li><li>Structured in your work</li><li>Strong product and Customer Service process knowledge</li></ul><h2>What we can offer you!</h2>🏋🏻 €500 per year Well-being allowance🏝️ 24 days holiday (+ public holidays)🍲 Subsidised meals💻 Flexible Hybrid working (Office/home)🤱 Maternity/Paternity Leave🏡 6 weeks fully remote working🥳 Anniversary awards👨‍⚕️ Private Health Insurance👨‍🏫 Dedicated Career Development Plan🧘🏽‍♀️ Free Yoga🥰 Friendly Atmosphere in a fantastic office✈️ Relocation Support👵 Pension Plan<h2>Our Way Of Working</h2>Our world is hybrid.A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.Please attach your CV and cover letter in English.

Finnish speaking Customer Sustainability Partner

The role
This is a key role managing, inspiring and growing the experience and competencies of the merchandisers within the squad. Strong leadership skills and experience of managing a team are crucial to this position.
You will be responsible for driving revenue from existing customers by planning and responding to marketing opportunities driven by outbound campaigns, events, sporting outcomes, product developments and calendars across the Unibet websites. Where possible and beneficial this role may include the execution of pre-templated outbound communications to drive traffic to the sites.
This role will look after the Belgium market, therefore Dutch speaking and writing is mandatory. Ability to speak or write French will also be advantageous. A passion and knowledge of Sports is highly desired, and any experience of Optimove or CRM tools will be beneficial.
Due to the nature of this role and its pivotal importance in driving relevance shifts will be required – these are likely to be:
-Afternoon evening (weekdays)
-Weekends 
-Public holidays
Management Responsibilities 
Lead and develop the team of Merchandisers within your Market Growth Squad
Act as a point of escalation and sign-off where required for merchandising strategy
Ability to critique marketing promotions and online material, offering continuous constructive feedback to the team
·Take the lead on prioritisation of events/promotions for the week and relaying this to the Merchandising team
Manage working shifts ensuring there is coverage when required 
Ensure alignment with the wider Growth Squad in terms of end-to-end campaign planning 
Drive automation and innovation for the effectiveness of merchandising across the shopfronts 
Be accountable and responsible for the delivery and effectiveness of site-specific activity
Key Responsibilities 
Leading and shaping the Merchandising strategy and roadmap, ensuring a test-and-learn approach is adopted to support growth and decision making
Identifying skills gaps within the team, supporting with individual and team development
Lead the planning, generating and publishing of content across all on-site channels in line with Company content calendars, priorities and marketing plans 
Accountable for fully managing promotional banners in all brands and all “lobbies” 
Ensuring our key offers are visible, clear and accurate
Supporting the Merchandising team with the management of projects via Optimove and Monday.com
Briefing required assets or creation of own assets via Kreate, Canva or other tools
Supporting on translation/transcreation of marketing content from English into market language for outbound and inbound retention campaigns and assisting with landing pages 
Ensure content activity is compliant and that sufficient QA and testing processes have been carried out
Overseeing and monitoring performance of content and optimising activity towards KPIs, occasionally presenting to stakeholders
Keep up with industry and content trends, especially sports, as applicable to their role and actively contribute ideas and share insights with stakeholders with the support of the wider team 
Share outcomes, trends and insights with the wider squad, growth teams and retention team  
The role is also available in our London and Gibraltar offices.


The roleThis is a key role managing, inspiring and growing the experience and competencies of the merchandisers within the squad. Strong leadership skills and experience of managing a team are crucial to this position.You will be responsible for driving revenue from existing customers by planning and responding to marketing opportunities driven by outbound campaigns, events, sporting outcomes, product developments and calendars across the Unibet websites. Where possible and beneficial this role may include the execution of pre-templated outbound communications to drive traffic to the sites.This role will look after the Belgium market, therefore Dutch speaking and writing is mandatory. Ability to speak or write French will also be advantageous. A passion and knowledge of Sports is highly desired, and any experience of Optimove or CRM tools will be beneficial.Due to the nature of this role and its pivotal importance in driving relevance shifts will be required – these are likely to be:-Afternoon evening (weekdays)-Weekends -Public holidaysManagement Responsibilities <ul><li>Lead and develop the team of Merchandisers within your Market Growth Squad</li><li>Act as a point of escalation and sign-off where required for merchandising strategy</li><li>Ability to critique marketing promotions and online material, offering continuous constructive feedback to the team</li><li>·Take the lead on prioritisation of events/promotions for the week and relaying this to the Merchandising team</li><li>Manage working shifts ensuring there is coverage when required </li><li>Ensure alignment with the wider Growth Squad in terms of end-to-end campaign planning </li><li>Drive automation and innovation for the effectiveness of merchandising across the shopfronts </li><li>Be accountable and responsible for the delivery and effectiveness of site-specific activity</li></ul>Key Responsibilities <ul><li>Leading and shaping the Merchandising strategy and roadmap, ensuring a test-and-learn approach is adopted to support growth and decision making</li><li>Identifying skills gaps within the team, supporting with individual and team development</li><li>Lead the planning, generating and publishing of content across all on-site channels in line with Company content calendars, priorities and marketing plans </li><li>Accountable for fully managing promotional banners in all brands and all “lobbies” </li><li>Ensuring our key offers are visible, clear and accurate</li><li>Supporting the Merchandising team with the management of projects via Optimove and Monday.com</li><li>Briefing required assets or creation of own assets via Kreate, Canva or other tools</li><li>Supporting on translation/transcreation of marketing content from English into market language for outbound and inbound retention campaigns and assisting with landing pages </li><li>Ensure content activity is compliant and that sufficient QA and testing processes have been carried out</li><li>Overseeing and monitoring performance of content and optimising activity towards KPIs, occasionally presenting to stakeholders</li><li>Keep up with industry and content trends, especially sports, as applicable to their role and actively contribute ideas and share insights with stakeholders with the support of the wider team </li><li>Share outcomes, trends and insights with the wider squad, growth teams and retention team  </li></ul>The role is also available in our London and Gibraltar offices.

Merchandising Market Lead (Dutch Speaking)

Regulatory Compliance Officer (Dutch language)
As the online gambling industry evolves, we constantly keep up with new market dynamics and strict regulations. We operate in a heavily regulated environment and the Compliance Department actively supports the business in transforming compliance complexity into real opportunities, while developing our operations in synergy with the regulated environment.
In the international context, online gambling represents a fast-growing, everchanging landscape characterised by a lack of harmonisation in regulations across markets, which demands high levels of adaptability, conformity, and risk management that the Regulatory Officer will champion day in, day out.   
As a Regulatory Officer, you will be building close relationships with key internal stakeholders and lead strategic partnerships with external third parties ranging from public authorities to commercial partners. The role itself is designed to grow as you develop and accumulate experience. It is an exciting but challenging role that requires resilience, commitment, and good understanding of technology, systems and their relationship with the law.
You are going to be involved in the effective planning, delivery and improvement of Kindred Group's regulatory compliance activities and projects, which lie at the core of everything we accomplish as a customer-focused business.
 
What you will do
Translate Kindred Group's strategic cycles and the Compliance department's vision and objectives into measurable results and overall high performance in GRC matters.
Exercise exceptional judgment under pressure, staying abreast of political, legislative and regulatory developments that may impact the business. Accurately analyse and interpret complex situations, make sound, well-researched decisions, and adapt GRC tactics dynamically to ensure compliance in a volatile environment.
Position yourself as a master of process optimisation. Continuously analyse compliance processes, identifying and mitigating potential risks before they materialise. Develop and implement solutions to streamline workflows and maximize GRC delivery efficiency.
Forge trust-based relationships with internal stakeholders across departments. Foster open communication and collaboration to address regulatory compliance challenges efficiently, ensuring leaders and experts are consulted, and risks are addressed proactively within established GRC framework.
Conduct comprehensive reviews of existing policies and procedures, identifying and addressing gaps with swift remedial actions. Develop and implement substantiated and actionable plans to address GRC shortcomings with a view to maintaining excellence in compliance and sustainability. Draft, manage, and disseminate clear and concise internal and external communications.
Research, develop and furnish valuable, real-time compliance advice and guidance, bespoke to business context whilst anticipating potential problems and risks. Act as both an architect and ambassador for corporate improvement; develop and deliver comprehensive compliance programmes in collaboration with the 1st Line of Defence.
Own and manage Kindred's local (re)licensing projects from start to finish. Develop a comprehensive understanding of local regulations and build strong relationships with regulatory authorities. Manage all aspects related to the preparation, delivery, testing and reporting of regulatory audits.
Play a pivotal role in resolving regulatory requests, complaints or investigations. Demonstrate a high level of expertise, attention to detail, and regulatory management skills to ensure all investigations and inquiries are addressed efficiently and successfully.
Actively support new product launches in local markets. Partner with product development teams to identify potential compliance challenges early and develop solutions to ensure efficient rollouts that meet all regulatory requirements within tight timeframes.
Lead and coordinate reporting obligations to various entities, requiring meticulous data gathering and collaboration with internal stakeholders. Develop efficient reporting processes and quality management controls to ensure all regulatory deadlines are met with accurate and complete information.
 
How will success be measured in your role?
Individual performance, quality and timeliness of work delivered.
Progress and delivery on set Objectives and Key Results.
Measurable improvement in business compliance performance and maintaining regulatory clean sheet.
Team performance.
 
About you and your experience
Experience (minimum 3-5 years) in a regulatory role within online gambling or a highly-regulated industry (e.g. fintech, banking, digital services). This experience should demonstrate a proven ability to deliver successful business and GRC outcomes in complex regulatory environment and frameworks.
Demonstrated ability to interact and collaborate effectively with government authorities. Experience interacting or assisting with authorities as part of routine work or within official regulatory inquiries, investigations, or other regulatory procedures involving large stakeholder-cohort management.
Competent communicator able to influence and advocate to both internal stakeholders and external regulators in a clear, concise, and persuasive manner. You will be able to anticipate regulatory shifts and proactively advise on their implications for Kindred Group's multijurisdictional business landscape.
Experience assisting in the preparation and production of effective and legally sound regulatory responses and defences produced via the coordination of vast internal/external resources in a geographically dispersed organization.
Exceptional writing and drafting skills to craft clear, concise, and persuasive legal and regulatory documents tailored to various audiences.
A solid grasp of corporate governance and GRC principles is essential. You will be responsible for managing and improving Kindred Group's GRC processes, ensuring efficient operations within a heavily regulated environment. This should include a good understanding of structured GRC development programmes.
Regulatory project management experience and ability to prioritise and manage multiple competing priorities or initiative while maintaining meticulous attention to detail.
Problem-solving and decision-making skills, as well as strong competency in developing and evaluating arguments and legal reasoning related to regulatory affairs and enforcement issues, with a track record of accomplishing effective solutions and outcomes.
Experience in designing and delivering engaging compliance training programmes for internal stakeholders at all levels.
Fluency in Dutch language and business-level English are necessary.
A law degree, business degree, or equivalent governance or compliance qualifications are preferred. An additional master's degree or professional certification in governance, compliance, or regulatory affairs would be a strong asset.
Previous exposure to assignments in the following general areas relevant to the position would be beneficial: R.C. (Governance, Risk, Compliance) frameworks, A.B.C. (anti-bribery & corruption) controls development, A.M.L. (AMLD), 2nd LoD Compliance Management, Regulatory Affairs, Corporate Governance, Regulatory Quality Assurance, Regulatory Incident Management, IT Compliance.
This role is also available in our Belgium, Netherlands, and London offices.


<h3>Regulatory Compliance Officer (Dutch language)</h3>As the online gambling industry evolves, we constantly keep up with new market dynamics and strict regulations. We operate in a heavily regulated environment and the Compliance Department actively supports the business in transforming compliance complexity into real opportunities, while developing our operations in synergy with the regulated environment.In the international context, online gambling represents a fast-growing, everchanging landscape characterised by a lack of harmonisation in regulations across markets, which demands high levels of adaptability, conformity, and risk management that the Regulatory Officer will champion day in, day out.   As a Regulatory Officer, you will be building close relationships with key internal stakeholders and lead strategic partnerships with external third parties ranging from public authorities to commercial partners. The role itself is designed to grow as you develop and accumulate experience. It is an exciting but challenging role that requires resilience, commitment, and good understanding of technology, systems and their relationship with the law.You are going to be involved in the effective planning, delivery and improvement of Kindred Group's regulatory compliance activities and projects, which lie at the core of everything we accomplish as a customer-focused business.What you will do<ul><li>Translate Kindred Group's strategic cycles and the Compliance department's vision and objectives into measurable results and overall high performance in GRC matters.</li><li>Exercise exceptional judgment under pressure, staying abreast of political, legislative and regulatory developments that may impact the business. Accurately analyse and interpret complex situations, make sound, well-researched decisions, and adapt GRC tactics dynamically to ensure compliance in a volatile environment.</li><li>Position yourself as a master of process optimisation. Continuously analyse compliance processes, identifying and mitigating potential risks before they materialise. Develop and implement solutions to streamline workflows and maximize GRC delivery efficiency.</li><li>Forge trust-based relationships with internal stakeholders across departments. Foster open communication and collaboration to address regulatory compliance challenges efficiently, ensuring leaders and experts are consulted, and risks are addressed proactively within established GRC framework.</li><li>Conduct comprehensive reviews of existing policies and procedures, identifying and addressing gaps with swift remedial actions. Develop and implement substantiated and actionable plans to address GRC shortcomings with a view to maintaining excellence in compliance and sustainability. Draft, manage, and disseminate clear and concise internal and external communications.</li><li>Research, develop and furnish valuable, real-time compliance advice and guidance, bespoke to business context whilst anticipating potential problems and risks. Act as both an architect and ambassador for corporate improvement; develop and deliver comprehensive compliance programmes in collaboration with the 1st Line of Defence.</li><li>Own and manage Kindred's local (re)licensing projects from start to finish. Develop a comprehensive understanding of local regulations and build strong relationships with regulatory authorities. Manage all aspects related to the preparation, delivery, testing and reporting of regulatory audits.</li><li>Play a pivotal role in resolving regulatory requests, complaints or investigations. Demonstrate a high level of expertise, attention to detail, and regulatory management skills to ensure all investigations and inquiries are addressed efficiently and successfully.</li><li>Actively support new product launches in local markets. Partner with product development teams to identify potential compliance challenges early and develop solutions to ensure efficient rollouts that meet all regulatory requirements within tight timeframes.</li><li>Lead and coordinate reporting obligations to various entities, requiring meticulous data gathering and collaboration with internal stakeholders. Develop efficient reporting processes and quality management controls to ensure all regulatory deadlines are met with accurate and complete information.</li></ul>How will success be measured in your role?<ul><li>Individual performance, quality and timeliness of work delivered.</li><li>Progress and delivery on set Objectives and Key Results.</li><li>Measurable improvement in business compliance performance and maintaining regulatory clean sheet.</li><li>Team performance.</li></ul>About you and your experience<ul><li>Experience (minimum 3-5 years) in a regulatory role within online gambling or a highly-regulated industry (e.g. fintech, banking, digital services). This experience should demonstrate a proven ability to deliver successful business and GRC outcomes in complex regulatory environment and frameworks.</li><li>Demonstrated ability to interact and collaborate effectively with government authorities. Experience interacting or assisting with authorities as part of routine work or within official regulatory inquiries, investigations, or other regulatory procedures involving large stakeholder-cohort management.</li><li>Competent communicator able to influence and advocate to both internal stakeholders and external regulators in a clear, concise, and persuasive manner. You will be able to anticipate regulatory shifts and proactively advise on their implications for Kindred Group's multijurisdictional business landscape.</li><li>Experience assisting in the preparation and production of effective and legally sound regulatory responses and defences produced via the coordination of vast internal/external resources in a geographically dispersed organization.</li><li>Exceptional writing and drafting skills to craft clear, concise, and persuasive legal and regulatory documents tailored to various audiences.</li><li>A solid grasp of corporate governance and GRC principles is essential. You will be responsible for managing and improving Kindred Group's GRC processes, ensuring efficient operations within a heavily regulated environment. This should include a good understanding of structured GRC development programmes.</li><li>Regulatory project management experience and ability to prioritise and manage multiple competing priorities or initiative while maintaining meticulous attention to detail.</li><li>Problem-solving and decision-making skills, as well as strong competency in developing and evaluating arguments and legal reasoning related to regulatory affairs and enforcement issues, with a track record of accomplishing effective solutions and outcomes.</li><li>Experience in designing and delivering engaging compliance training programmes for internal stakeholders at all levels.</li><li>Fluency in Dutch language and business-level English are necessary.</li><li>A law degree, business degree, or equivalent governance or compliance qualifications are preferred. An additional master's degree or professional certification in governance, compliance, or regulatory affairs would be a strong asset.</li><li>Previous exposure to assignments in the following general areas relevant to the position would be beneficial: R.C. (Governance, Risk, Compliance) frameworks, A.B.C. (anti-bribery &amp; corruption) controls development, A.M.L. (AMLD), 2nd LoD Compliance Management, Regulatory Affairs, Corporate Governance, Regulatory Quality Assurance, Regulatory Incident Management, IT Compliance.</li></ul>This role is also available in our Belgium, Netherlands, and London offices.

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