Finnish Speaking Customer Service Agent
Kindred Group
Job description
The role
Kindred operates in a highly regulated and increasingly complex industry where trust and reputation play key roles in achieving sustainable growth.
As a Kindred Customer Service Agent, you will be one of over 200 agents across the globe who support the customers of our 11 brands worldwide. You'll play a key role in our mission to transform gambling by being a trusted source of entertainment that contributes positively to society by offering our customers the best gambling experience ever!
As a listed and regulated company, Kindred Group pays great attention to player safety and sustainability. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% of revenue is derived from harmful gambling.
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What you will do
- Deliver Finnish and English language customer support across LiveChat and email
- Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers' expectations
- Guide players through the website &/or Mobile App platform assisting them in using our services and products
- Share knowledge, contribute to team projects and identify innovative practices that improve customer support activities
- Work closely with other departments including Player Safety, Payments and CRM to ensure a positive and safe gambling experience
- Speak on behalf of customers by providing useful feedback on their experiences
- Support your colleagues and contribute to a great team atmosphere
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How will success be measured in this role
- Contact quality; demonstrating empathy, reaching a resolution, strong communication and friendliness
- Product knowledge
- Team contribution and extra tasks
- Regular performance reviews with your line manager
- Acting in line with Kindred Group values
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Your experience
- Responsible and reliable team player
- Experience of problem-solving complex tasks
- Ability to multi-task in a fast-paced environment
- Fluency in Finnish both spoken and written
- Good understanding of IT concepts
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What can we offer you
đđ» âŹ500 per year Well-being allowance
đïž 24 days holiday (+ public holidays)
đ» Flexible Hybrid working (Office/home)
đĄ 6 weeks fully remote working
đšââïž Private Health Insurance
đ§đœââïž Free Yoga
âïž Relocation Support
đČ Subsidised meals
đ€± Maternity/Paternity Leave
đ„ł Anniversary awards
đšâđ« Dedicated Career Development Plan
đ„° Friendly Atmosphere in a fantastic office
đ” Pension Plan
+ 10% of annual bonus.
Please attach your CV and cover letter in English.Â