English-Technical Support Advisor for Audiovisual Entertainment Industry

Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day. 

We are looking for an English-Technical Support Advisor to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries. 

What we offer you

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits:

- Full-time contract, 39 hours/week: Monday to Friday 9:00-18:00

- Salary: 17900 Euros gross/year + up to 1800 Euros gross/year in bonus.

- Great office location in Malaga

- Friends hunting (referral) bonus

- Full paid training about the company and the project you will be working on

- Career development program and specialized courses

What you’ll experience with us

As a Technical Support Advisor in our team, you will:

- In a correct, customer friendly and efficient manner answer and/or solve complex technical questions or problems posed by customers via telephone or email

- Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions

- Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems

- Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered

- Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position

We’ll be a great match if you:

- Are native or proficient in English

- Poses knowledge of network architecture and Consumer Electronics products (wireless audio, smart displays, etc.)

- Have a good understanding of the MS Office environment

- Are service orientated, accurate, analytical and communicative

It would be a plus if you have:

- Preferably completed ICT training

- Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B)

- A strong technical affinity, experience in technical field

Don’t meet every single requirement? We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role.

Who we are

We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.

Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.

If this sounds like you, join us! 

We are an equal-opportunity employer

We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.

RRQ23-007906-1-UNITED KINGDOM