TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.


Your benefits:
Competitive Salary: Starting from EUR 1,380 gross during probation period. Afterward, monthly earnings can reach up to EUR 1,700 gross, based on performance.
Bonuses: Enjoy appealing bonuses for weekend and public holiday work. Plus, performance-based bonuses after 3 months of employment.
Comprehensive Training: A fully paid training period will set you up for success.
Health Coverage: Private health insurance after 3 months of probation.
Modern Workspace: Work in a great office in Jaunā Teika, featuring modern workspaces and much more in one of Riga's most attractive areas.
Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.
Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.
Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.
Team Spirit: Participate in social gatherings, sports events, team-building activities and receive a bonus for referring new employees.
Career Development & Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.

Your responsibilities:
Client Understanding: Grasp the advertiser's profiles, needs, and expectations to provide tailored solutions.
Expert Support: Answer advertisers' questions with professional advice, guiding them to success.
Business Impact: Play a crucial role in helping achieve the company’s business targets.
Customer Satisfaction: Engage in end-user support through outbound phone, email, and other channels to ensure exceptional customer service.

Your skills:
Language Proficiency: Excellent communication skills in English, written and verbal.
Customer Service Experience: Prior experience in Customer Service, preferably in B2C or B2B environments.
Problem-Solving Abilities: Demonstrated capability to effectively tackle and resolve challenges.
Professional Approach: A solutions-driven mindset and a genuine passion for helping customers.
Marketing Knowledge: Experience in online advertising is a significant plus. Education or experience in online sales or marketing is highly valued.
Eagerness to Learn: Passionate about continuous learning and research.
Eligibility: EU citizenship or Latvian Residence Permit is required.
Join Us and Be the Voice that Drives Success!


Your benefits:<ul><li>Competitive Salary: Starting from EUR 1,380 gross during probation period. Afterward, monthly earnings can reach up to EUR 1,700 gross, based on performance.</li><li>Bonuses: Enjoy appealing bonuses for weekend and public holiday work. Plus, performance-based bonuses after 3 months of employment.</li><li>Comprehensive Training: A fully paid training period will set you up for success.</li><li>Health Coverage: Private health insurance after 3 months of probation.</li><li>Modern Workspace: Work in a great office in Jaunā Teika, featuring modern workspaces and much more in one of Riga's most attractive areas.</li><li>Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.</li><li>Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.</li><li>Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.</li><li>Team Spirit: Participate in social gatherings, sports events, team-building activities and receive a bonus for referring new employees.</li><li>Career Development &amp; Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.</li></ul>Your responsibilities:<ul><li>Client Understanding: Grasp the advertiser's profiles, needs, and expectations to provide tailored solutions.</li><li>Expert Support: Answer advertisers' questions with professional advice, guiding them to success.</li><li>Business Impact: Play a crucial role in helping achieve the company’s business targets.</li><li>Customer Satisfaction: Engage in end-user support through outbound phone, email, and other channels to ensure exceptional customer service.</li></ul>Your skills:<ul><li>Language Proficiency: Excellent communication skills in English, written and verbal.</li><li>Customer Service Experience: Prior experience in Customer Service, preferably in B2C or B2B environments.</li><li>Problem-Solving Abilities: Demonstrated capability to effectively tackle and resolve challenges.</li><li>Professional Approach: A solutions-driven mindset and a genuine passion for helping customers.</li><li>Marketing Knowledge: Experience in online advertising is a significant plus. Education or experience in online sales or marketing is highly valued.</li><li>Eagerness to Learn: Passionate about continuous learning and research.</li><li>Eligibility: EU citizenship or Latvian Residence Permit is required.</li></ul>Join Us and Be the Voice that Drives Success!

Customer Service Specialist with English (m[f[d)

Are you looking to develop your career and take on larger responsibilities in an exciting environment and dynamically growing company?

Then join our team as a Wellbeing Vendor Relations Lead and help us to ensure excellent service standards while making a difference in the world!


What we offer:
Career Growth in a Thriving Global Company: Develop your career within a rapidly growing, international company that offers ample opportunities for advancement.
Modern Workspace in the Heart of Leipzig: Enjoy a contemporary office in the center of Leipzig equipped with all you need for a productive day.
Flexibility and Work-Life Balance: Benefit from a hybrid working model with flexible hours; necessary hardware will be provided by us.
Dynamic, Multicultural Team: Join a collaborative and diverse team with open communication and a supportive structure.
Employee Referral Program: Earn rewards through our employee referral program by recommending top talents.
Positive Global Work Environment: Be part of an international company that values inclusion, diversity, and a positive workplace culture.
Challenging and Engaging Role: Engage in a variety of responsibilities, contributing to impactful projects and the company’s quality objectives.
Wellness and Recreation: Access our relaxation areas and wellness programs, including group activities and fitness classes.
Workplace Perks: Enjoy office benefits like regular fruit deliveries, ergonomic workstations, and a welcoming atmosphere.



Overview of tasks:
Serve as the primary point of contact for assigned wellbeing service vendors within the specified country 
Coordinate the implementation of outsourced wellbeing programs, ensuring alignment with organizational priorities and local needs
Deploy engagement campaigns and initiatives to increase utilization of services and promote a positive culture
Ensure local safeguarding and governance according to company standards
Monitor vendor performance against established key performance indicators (KPIs) and service level agreements (SLAs)
Facilitate regular communication between vendors and internal stakeholders to address concerns, share feedback, and drive continuous improvement
Ensure proper coverage of wellbeing support across different shifts through effective coordination with vendors
Analyze and report wellbeing performance on a weekly, monthly and quarterly basis to the client during the respective business reviews 
Support internal hiring process during the team fit interview


Your Profile:

Qualifications:

3+ years of experience in vendor management, program coordination, or related roles, preferably in a wellbeing or healthcare context
Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field preferred
B2/ C1 oral and written in English

Functional competencies:
Strong vendor relationship management skills with the ability to influence and negotiate
Excellent communication and interpersonal skills, with the ability to interact effectively with various stakeholders
Solid understanding of workplace wellbeing concepts, particularly in mental health support for adults
General knowledge of local regulations and cultural considerations that may impact wellbeing programs in the assigned country
Ability to create and deliver presentations to leaders and customers
Analytical skills for performance monitoring and data-driven decision making
Ability to work independently while also collaborating as part of a global team
Ability to solve complex problems, take a new perspective on existing solutions, and exercise judgment based on the analysis of multiple sources of information




Join our team and apply now!
Our recruiting team will gladly answer all your questions. We are looking forward to your informative application. We have digitized our recruiting process and are now offering virtual job interviews to all applicants.

About us: Since founded in 1998, excellent customer service is our passion - 2020 we went one step further and are now part of TELUS Digital Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.


Are you looking to develop your career and take on larger responsibilities in an exciting environment and dynamically growing company?Then join our team as a Wellbeing Vendor Relations Lead and help us to ensure excellent service standards while making a difference in the world!What we offer:<ul><li>Career Growth in a Thriving Global Company: Develop your career within a rapidly growing, international company that offers ample opportunities for advancement.</li><li>Modern Workspace in the Heart of Leipzig: Enjoy a contemporary office in the center of Leipzig equipped with all you need for a productive day.</li><li>Flexibility and Work-Life Balance: Benefit from a hybrid working model with flexible hours; necessary hardware will be provided by us.</li><li>Dynamic, Multicultural Team: Join a collaborative and diverse team with open communication and a supportive structure.</li><li>Employee Referral Program: Earn rewards through our employee referral program by recommending top talents.</li><li>Positive Global Work Environment: Be part of an international company that values inclusion, diversity, and a positive workplace culture.</li><li>Challenging and Engaging Role: Engage in a variety of responsibilities, contributing to impactful projects and the company’s quality objectives.</li><li>Wellness and Recreation: Access our relaxation areas and wellness programs, including group activities and fitness classes.</li><li>Workplace Perks: Enjoy office benefits like regular fruit deliveries, ergonomic workstations, and a welcoming atmosphere.</li></ul>Overview of tasks:<ul><li>Serve as the primary point of contact for assigned wellbeing service vendors within the specified country </li><li>Coordinate the implementation of outsourced wellbeing programs, ensuring alignment with organizational priorities and local needs</li><li>Deploy engagement campaigns and initiatives to increase utilization of services and promote a positive culture</li><li>Ensure local safeguarding and governance according to company standards</li><li>Monitor vendor performance against established key performance indicators (KPIs) and service level agreements (SLAs)</li><li>Facilitate regular communication between vendors and internal stakeholders to address concerns, share feedback, and drive continuous improvement</li><li>Ensure proper coverage of wellbeing support across different shifts through effective coordination with vendors</li><li>Analyze and report wellbeing performance on a weekly, monthly and quarterly basis to the client during the respective business reviews </li><li>Support internal hiring process during the team fit interview</li></ul>Your Profile:Qualifications:<ul><li>3+ years of experience in vendor management, program coordination, or related roles, preferably in a wellbeing or healthcare context</li><li>Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field preferred</li><li>B2/ C1 oral and written in English</li></ul>Functional competencies:<ul><li>Strong vendor relationship management skills with the ability to influence and negotiate</li><li>Excellent communication and interpersonal skills, with the ability to interact effectively with various stakeholders</li><li>Solid understanding of workplace wellbeing concepts, particularly in mental health support for adults</li><li>General knowledge of local regulations and cultural considerations that may impact wellbeing programs in the assigned country</li><li>Ability to create and deliver presentations to leaders and customers</li><li>Analytical skills for performance monitoring and data-driven decision making</li><li>Ability to work independently while also collaborating as part of a global team</li><li>Ability to solve complex problems, take a new perspective on existing solutions, and exercise judgment based on the analysis of multiple sources of information</li></ul>Join our team and apply now!Our recruiting team will gladly answer all your questions. We are looking forward to your informative application. We have digitized our recruiting process and are now offering virtual job interviews to all applicants.About us: Since founded in 1998, excellent customer service is our passion - 2020 we went one step further and are now part of TELUS Digital Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.

Wellbeing Vendor Relations Lead, (f|m|d), Fulltime

Welo Data works with technology companies to provide datasets that are high-quality, ethically sourced, relevant, diverse, and scalable to supercharge their AI models. As a Welocalize brand, Welo Data leverages over 25 years of experience in partnering with the world’s most innovative companies and brings together a curated global community of over 500,000 AI training and domain experts...and we'd like you to join us!

As a Web Search Evaluator, you will review and grade internet search queries to help search engines work better. In other words, you’ll tell the search engine how good or bad its results are based on the user’s keywords.
This role is great for people who:
Surf the internet daily
Use major search engines frequently
Enjoy researching topics online
Our raters are also eligible for benefits, including paid sick time and employee assistance programs.

Project Details
Pay Rate: $14.50 per hour

Location: Remote/work from home, within the US – Note: Even though the position is WFH, you must reside in the country/state that is noted in this description. This will be automatically checked during the hiring process.

Hours: Set your own schedule based on the following – Minimum commitment is 10 hours per week. You can choose to work up to 29 hours per week (if project needs allow). – Note: Data volumes can vary week to week. Some weeks there is more data to review, other weeks less.

Start Date: ASAP
Employment Type: W2 Part-Time Employee; Payment every 2 weeks
Project Duration: 12 months (with possibility of extension

Experience & Requirements
Fluent in English (written and spoken)
Strong understanding of pop culture in the US
Reliable computer system and internet connection
Familiar understanding of how to use online search engines
Sign a standard Non-Disclosure Agreement and Service Level Agreement

Benefits
Following eligibility requirements, you’ll receive:
Medical Insurance
Dental Insurance
Vision Insurance
HSA
Voluntary Life Insurance
Accident, Critical Illness, Hospital Indemnity Insurance
401(k) Retirement Plan

Federal Law Compliance
In compliance with federal law, all persons hired will be required to:
Verify identity and eligibility to work in the United States
Complete a required employment eligibility verification form


Welo Data works with technology companies to provide datasets that are high-quality, ethically sourced, relevant, diverse, and scalable to supercharge their AI models. As a Welocalize brand, Welo Data leverages over 25 years of experience in partnering with the world’s most innovative companies and brings together a curated global community of over 500,000 AI training and domain experts...and we'd like you to join us!As a Web Search Evaluator, you will review and grade internet search queries to help search engines work better. In other words, you’ll tell the search engine how good or bad its results are based on the user’s keywords.This role is great for people who:<ul><li>Surf the internet daily</li><li>Use major search engines frequently</li><li>Enjoy researching topics online</li></ul>Our raters are also eligible for benefits, including paid sick time and employee assistance programs.Project DetailsPay Rate: $14.50 per hourLocation: Remote/work from home, within the US – Note: Even though the position is WFH, you must reside in the country/state that is noted in this description. This will be automatically checked during the hiring process.Hours: Set your own schedule based on the following – Minimum commitment is 10 hours per week. You can choose to work up to 29 hours per week (if project needs allow). – Note: Data volumes can vary week to week. Some weeks there is more data to review, other weeks less.Start Date: ASAPEmployment Type: W2 Part-Time Employee; Payment every 2 weeksProject Duration: 12 months (with possibility of extensionExperience &amp; Requirements<ul><li>Fluent in English (written and spoken)</li><li>Strong understanding of pop culture in the US</li><li>Reliable computer system and internet connection</li><li>Familiar understanding of how to use online search engines</li><li>Sign a standard Non-Disclosure Agreement and Service Level Agreement</li></ul>BenefitsFollowing eligibility requirements, you’ll receive:<ul><li>Medical Insurance</li><li>Dental Insurance</li><li>Vision Insurance</li><li>HSA</li><li>Voluntary Life Insurance</li><li>Accident, Critical Illness, Hospital Indemnity Insurance</li><li>401(k) Retirement Plan</li></ul>Federal Law ComplianceIn compliance with federal law, all persons hired will be required to:<ul><li>Verify identity and eligibility to work in the United States</li><li>Complete a required employment eligibility verification form</li></ul>

AI Web Search Evaluator 

Do you have an interest in the progression of technology? Are you interested in participating in a fun project and receiving compensation for your involvement? Our exciting new project aims to improve technology and your participation is highly welcome!

Project Overview and Expectations
This is a remote task that takes only 15 min to complete and can be done from the comfort of your home. We are aiming to expand the language and secure performance for voice commands (commands for earbuds, such as volume up, volume down, music play, etc)
During the task, participants will hold the device about 30 cm away while recording and read 8 commands 20 times in their natural voice. Participants must avoid shouting, and whispering and preferably record themselves with minimal background noise.


Requirements:
Full professional proficiency in English and native proficiency in German
Access to any type of Samsung mobile phone with audio recording capabilities
Must be at least 18 years of age


How to apply?
Ensure your device shows you are in Germany for location validation (disable VPN if needed)
Go to the job link: Global Audio Collection
Create an account and complete the required fields.
Upload your CV in English, highlighting your skills relevant to the role  (PDF format preferred).
Review & Confirmation: After submitting your application, our team will review your profile and contact you with further details. Please check both your inbox and spam folder to ensure you don’t miss any important updates. 


Do you have an interest in the progression of technology? Are you interested in participating in a fun project and receiving compensation for your involvement? Our exciting new project aims to improve technology and your participation is highly welcome!Project Overview and Expectations<ul><li>This is a remote task that takes only 15 min to complete and can be done from the comfort of your home. We are aiming to expand the language and secure performance for voice commands (commands for earbuds, such as volume up, volume down, music play, etc)</li><li>During the task, participants will hold the device about 30 cm away while recording and read 8 commands 20 times in their natural voice. Participants must avoid shouting, and whispering and preferably record themselves with minimal background noise.</li></ul>Requirements:<ul><li>Full professional proficiency in English and native proficiency in German</li><li>Access to any type of Samsung mobile phone with audio recording capabilities</li><li>Must be at least 18 years of age</li></ul>How to apply?<ol><li>Ensure your device shows you are in Germany for location validation (disable VPN if needed)</li><li>Go to the job link: <a href="https://www.telusinternational.ai/cmp/contributor/jobs/available/72268?utm_source=jobs+europe&amp;utm_medium=ads&amp;utm_campaign=SHTFermia_jobseurope_72268" rel="noopener noreferrer" target="_blank">Global Audio Collection</a></li><li>Create an account and complete the required fields.</li><li>Upload your CV in English, highlighting your skills relevant to the role  (PDF format preferred).</li><li>Review &amp; Confirmation: After submitting your application, our team will review your profile and contact you with further details. Please check both your inbox and spam folder to ensure you don’t miss any important updates. </li></ol>

Customer Service Specialist with English (m[f[d)

TELUS Digital

Job description

Other open English speaking jobs

Wellbeing Vendor Relations Lead, (f|m|d), Fulltime

AI Web Search Evaluator

Global Audio Collection - English (DE)