TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.


Your benefits:
Competitive Salary: Starting from EUR 1,380 gross during probation period. Afterward, monthly earnings can reach up to EUR 1,700 gross, based on performance.
Bonuses: Enjoy appealing bonuses for weekend and public holiday work. Plus, performance-based bonuses after 3 months of employment.
Comprehensive Training: A fully paid training period will set you up for success.
Health Coverage: Private health insurance after 3 months of probation.
Modern Workspace: Work in a great office in Jaunā Teika, featuring modern workspaces and much more in one of Riga's most attractive areas.
Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.
Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.
Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.
Team Spirit: Participate in social gatherings, sports events, team-building activities and receive a bonus for referring new employees.
Career Development & Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.

Your responsibilities:
Client Understanding: Grasp the advertiser's profiles, needs, and expectations to provide tailored solutions.
Expert Support: Answer advertisers' questions with professional advice, guiding them to success.
Business Impact: Play a crucial role in helping achieve the company’s business targets.
Customer Satisfaction: Engage in end-user support through outbound phone, email, and other channels to ensure exceptional customer service.

Your skills:
Language Proficiency: Excellent communication skills in English, written and verbal.
Customer Service Experience: Prior experience in Customer Service, preferably in B2C or B2B environments.
Problem-Solving Abilities: Demonstrated capability to effectively tackle and resolve challenges.
Professional Approach: A solutions-driven mindset and a genuine passion for helping customers.
Marketing Knowledge: Experience in online advertising is a significant plus. Education or experience in online sales or marketing is highly valued.
Eagerness to Learn: Passionate about continuous learning and research.
Eligibility: EU citizenship or Latvian Residence Permit is required.
Join Us and Be the Voice that Drives Success!


Your benefits:<ul><li>Competitive Salary: Starting from EUR 1,380 gross during probation period. Afterward, monthly earnings can reach up to EUR 1,700 gross, based on performance.</li><li>Bonuses: Enjoy appealing bonuses for weekend and public holiday work. Plus, performance-based bonuses after 3 months of employment.</li><li>Comprehensive Training: A fully paid training period will set you up for success.</li><li>Health Coverage: Private health insurance after 3 months of probation.</li><li>Modern Workspace: Work in a great office in Jaunā Teika, featuring modern workspaces and much more in one of Riga's most attractive areas.</li><li>Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.</li><li>Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.</li><li>Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.</li><li>Team Spirit: Participate in social gatherings, sports events, team-building activities and receive a bonus for referring new employees.</li><li>Career Development &amp; Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.</li></ul>Your responsibilities:<ul><li>Client Understanding: Grasp the advertiser's profiles, needs, and expectations to provide tailored solutions.</li><li>Expert Support: Answer advertisers' questions with professional advice, guiding them to success.</li><li>Business Impact: Play a crucial role in helping achieve the company’s business targets.</li><li>Customer Satisfaction: Engage in end-user support through outbound phone, email, and other channels to ensure exceptional customer service.</li></ul>Your skills:<ul><li>Language Proficiency: Excellent communication skills in English, written and verbal.</li><li>Customer Service Experience: Prior experience in Customer Service, preferably in B2C or B2B environments.</li><li>Problem-Solving Abilities: Demonstrated capability to effectively tackle and resolve challenges.</li><li>Professional Approach: A solutions-driven mindset and a genuine passion for helping customers.</li><li>Marketing Knowledge: Experience in online advertising is a significant plus. Education or experience in online sales or marketing is highly valued.</li><li>Eagerness to Learn: Passionate about continuous learning and research.</li><li>Eligibility: EU citizenship or Latvian Residence Permit is required.</li></ul>Join Us and Be the Voice that Drives Success!

Customer Service Specialist with English (m[f[d)

Are you ready to use your domain knowledge to advance AI? Join us as a Prompt-Response Writer and by working remotely with flexible hours, help develop high-quality datasets by selecting textbook images, creating prompts, and writing detailed responses. 

A Day in the Life of a Prompt-Response Writer:
In this role, you will be developing, writing, and curating high-quality prompts and responses in your specialized domain (Science, Health & Medicine, Technology & Engineering, or Business).
Collaborating with cross-functional teams to ensure the relevance and accuracy of the datasets.
Reviewing, analyzing, and refining content to meet project requirements, ensuring consistency in tone and adherence to guidelines.

Join us today and contribute to cutting-edge Visual Language Models and work on your schedule!


TELUS International AI Community
Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the world’s largest brands. 

Qualification path
Basic Requirements:
Senior University Student or Teaching Assistant (TA) in one of the following fields: Science, Health & Medicine, Technology & Engineering and/or Business.
Currently pursuing a bachelor's degree in the respective domain or recent graduates
A Master's or PhD degree program is a plus
Strong proficiency in English writing with excellent grammar, clarity, and the ability to explain complex concepts concisely
Preferred Qualifications:
Experience working in academic research or a related field
At least 3 months of prior experience in prompt writing.

Assessment
In order to be hired into the program, you’ll go through a subject-specific qualification exam that will determine your suitability for the position. Our team will provide you with guidelines before your qualification exam.

Equal Opportunity
All qualified applicants will receive consideration for a contractual relationship without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. At TELUS International AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community. All aspects of selection are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity


Are you ready to use your domain knowledge to advance AI? Join us as a Prompt-Response Writer and by working remotely with flexible hours, help develop high-quality datasets by selecting textbook images, creating prompts, and writing detailed responses. A Day in the Life of a Prompt-Response Writer:<ul><li>In this role, you will be developing, writing, and curating high-quality prompts and responses in your specialized domain (Science, Health &amp; Medicine, Technology &amp; Engineering, or Business).</li><li>Collaborating with cross-functional teams to ensure the relevance and accuracy of the datasets.</li><li>Reviewing, analyzing, and refining content to meet project requirements, ensuring consistency in tone and adherence to guidelines.</li></ul>Join us today and contribute to cutting-edge Visual Language Models and work on your schedule!TELUS International AI CommunityOur global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the world’s largest brands. Qualification pathBasic Requirements:<ul><li>Senior University Student or Teaching Assistant (TA) in one of the following fields: Science, Health &amp; Medicine, Technology &amp; Engineering and/or Business.</li><li>Currently pursuing a bachelor's degree in the respective domain or recent graduates</li><li>A Master's or PhD degree program is a plus</li><li>Strong proficiency in English writing with excellent grammar, clarity, and the ability to explain complex concepts concisely</li></ul>Preferred Qualifications:<ul><li>Experience working in academic research or a related field</li><li>At least 3 months of prior experience in prompt writing.</li></ul>AssessmentIn order to be hired into the program, you’ll go through a subject-specific qualification exam that will determine your suitability for the position. Our team will provide you with guidelines before your qualification exam.Equal OpportunityAll qualified applicants will receive consideration for a contractual relationship without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. At TELUS International AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community. All aspects of selection are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity

Prompt Response Writer - Ireland

Overview of tasks:

Providing support, mentorship, guidance and career development to the team
Leading a team through an exciting transition to build aspects as problem solving, critical thinking, analytical and technical capabilities
Establishing team goals and working with direct reports on strategies for results development
Delivering projects involving quantitative analysis, industry research, and development
Identifying actionable insights, suggesting recommendations, and influencing team strategy through effective communication
Managing day-to-day operations – ensure consistent quality and productivity across channels to add maximum value for advertisers
Ensure consistent performance according to the relevant service level metrics
Able to adapt quickly to changes in workflows/processes/procedures/product features
 
What we expect:

BA/BS degree preferred
Significant experience in a complex fast paced environment
Minimum 2 years of prior relevant people management experience
Strategic thinker with strong analytical and creative problem-solving skills
Excellent written and verbal communication skills
Passion for ensuring an excellent customer service
Demonstrated proficiency in multi-tasking and prioritization
High level of integrity as demonstrated personally and professionally
Good English language knowledge
Ability to work rotating shifts

What we offer:

Salary starting from 1600 € gross depending on experience + monthly bonuses
Challenging and varied activities
Opportunity to grow with us and help shape the development of a new location right from the start
Advancement opportunities in our international company
Lots of benefits, including private health insurance, complimentary drinks and snacks
Highly motivated and dedicated team with flat hierarchies and informal work culture
Modern working environment including generous leisure areas

Join our Team and apply now!
Our recruiting team will gladly answer all your questions at +371 63 99 5106.
We are looking forward to your informative application.


Haven't found what you're looking for? Further interesting job opportunities can be found here.


About us: Since our founding in 1998, excellent customer service is our passion - 2020 we went one step further and are now part of TELUS International. Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.



Overview of tasks:<ul><li>Providing support, mentorship, guidance and career development to the team</li><li>Leading a team through an exciting transition to build aspects as problem solving, critical thinking, analytical and technical capabilities</li><li>Establishing team goals and working with direct reports on strategies for results development</li><li>Delivering projects involving quantitative analysis, industry research, and development</li><li>Identifying actionable insights, suggesting recommendations, and influencing team strategy through effective communication</li><li>Managing day-to-day operations – ensure consistent quality and productivity across channels to add maximum value for advertisers</li><li>Ensure consistent performance according to the relevant service level metrics</li><li>Able to adapt quickly to changes in workflows/processes/procedures/product features</li></ul>What we expect:<ul><li>BA/BS degree preferred</li><li>Significant experience in a complex fast paced environment</li><li>Minimum 2 years of prior relevant people management experience</li><li>Strategic thinker with strong analytical and creative problem-solving skills</li><li>Excellent written and verbal communication skills</li><li>Passion for ensuring an excellent customer service</li><li>Demonstrated proficiency in multi-tasking and prioritization</li><li>High level of integrity as demonstrated personally and professionally</li><li>Good English language knowledge</li><li>Ability to work rotating shifts</li></ul>What we offer:<ul><li>Salary starting from 1600 € gross depending on experience + monthly bonuses</li><li>Challenging and varied activities</li><li>Opportunity to grow with us and help shape the development of a new location right from the start</li><li>Advancement opportunities in our international company</li><li>Lots of benefits, including private health insurance, complimentary drinks and snacks</li><li>Highly motivated and dedicated team with flat hierarchies and informal work culture</li><li>Modern working environment including generous leisure areas</li></ul>Join our Team and apply now!Our recruiting team will gladly answer all your questions at +371 63 99 5106.We are looking forward to your informative application.Haven't found what you're looking for? Further interesting job opportunities can be found here.About us: Since our founding in 1998, excellent customer service is our passion - 2020 we went one step further and are now part of TELUS International. Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.

Team Manager (m|f|d)

Experience the power of a game-changing career  
Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.  
If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.  
Career growth and personal development  
This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.  
What you will do in this role  
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.  
As a Customer Service Representative on our team, you will:  
- Handle incoming customers contacts (via telephone, email, chat or other automated alerts) and solve users’ demands 
- Log call details onto call management systems and provide response and resolution within SLA 
- Maintain service and product knowledge and expertise associated with applications specific to individual customers 
- Ensure contractual SLA is maintained 
Your qualifications  
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.  
Concentrix is a great match if you:  
- Are proficient or bilingual in English 
- Have good disposition to work in a customer service environment 
- Have customer care skills – ability to listen to and understand the customers’ need 
- Can take ownership of, and progress calls to resolution or to escalate call to resolution 
It will be a plus if you have: 
- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration 
Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.  
What’s in it for you  
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.  
In this role, we offer benefits that help support your unique lifestyle:  
- Full-time 39 hours/week permanent contract: rotative Monday to Friday from 00:00 to 09:00
- Salary 18 500 euros gross/year + up to 2000 euros gross/year in bonus 
- Central location in Barcelona 
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on 
- Career development programs, specialized courses 
  
Experience the best version of you!  
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.  
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”  
Concentrix is an equal opportunity employer  
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.  
R1538332


Experience the power of a game-changing career  Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.  If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.  Career growth and personal development  This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.  What you will do in this role  In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.  As a Customer Service Representative on our team, you will:  - Handle incoming customers contacts (via telephone, email, chat or other automated alerts) and solve users’ demands - Log call details onto call management systems and provide response and resolution within SLA - Maintain service and product knowledge and expertise associated with applications specific to individual customers - Ensure contractual SLA is maintained Your qualifications  We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.  Concentrix is a great match if you:  - Are proficient or bilingual in English - Have good disposition to work in a customer service environment - Have customer care skills – ability to listen to and understand the customers’ need - Can take ownership of, and progress calls to resolution or to escalate call to resolution It will be a plus if you have: - Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.  What’s in it for you  We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.  In this role, we offer benefits that help support your unique lifestyle:  - Full-time 39 hours/week permanent contract: rotative Monday to Friday from 00:00 to 09:00- Salary 18 500 euros gross/year + up to 2000 euros gross/year in bonus - Central location in Barcelona - Bring-a-friend (referral) bonus opportunities- Full paid training on the company and the project you'll be working on - Career development programs, specialized courses Experience the best version of you!  At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.  If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”  Concentrix is an equal opportunity employer  We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.  R1538332

Customer Service Specialist with English (m[f[d)

TELUS Digital

Job description

Other open English speaking jobs

Prompt Response Writer - Ireland

Team Manager (m|f|d)

Customer Service Representative (English-speaking) - Night Shift- MX01