Digital Trust and Safety Analyst with Georgian (m|f|d)

Are you looking to develop your career and take on larger responsibilities in an exciting environment and dynamically growing company?

Then join our team and help us to ensure excellent service standards while making a difference in the world!

Your benefits:

• Competitive Salary: Earn EUR 1,700 gross.
• Relocation assistance:  Relocation assistance and work permit documents issuing assistance.
• Comprehensive Training: A fully paid training period will set you up for success.
• Health Coverage: Private health insurance after 3 months of probation.
• Modern Workspace: Work in a great office in city center of Riga, featuring modern workspaces with fun floor, PlayStation, table tennis, and many more.
• Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.
• Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.
• Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.
• Team Spirit: Participate in social gatherings, sports events, team-building activities. Receive a bonus for referring new employees.
• Career Development & Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.

Your responsibilities:

• Client Understanding: Back office support only. Taking over general administrative tasks.
• Expert Support: Provide online support for specific cases.
• Business Impact: Play a crucial role in helping achieve the company’s business targets.
• Customer Satisfaction: Achieving and ensuring the quality standards.

Your skills:

• Language Proficiency: Excellent communication skills in both Georgian and English, written and verbal.
• Experience: Affinity with back office services.
• Problem-Solving Abilities: Strengths in efficiency, accuracy and empathy to resolve challenges.
• Professional Approach: A solutions-driven mindset and goal-oriented work approach.
• Proficiency in Tools: Excellent computer skills necessary for speed and quality of work.
• Eagerness to Learn: Passionate about continuous learning and research.

Join Us and Be the Voice that Drives Success!

Our recruiting team will gladly answer all your questions. We are looking forward to your informative application. We have digitized our recruiting process and are now offering virtual job interviews to all applicants.

About us: Since founded in 1998, excellent customer service is our passion - 2020 we went one step further and are now part of TELUS Digital. Since then, over 75,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.