Concentrix

Customer advisor with Finnish for TV streaming provider

Concentrix

Full-Time
Poland
Onsite
Finnish & English
Valid through 2025-06-11

Job description

Job description

  • Help others: we offer support by phone, email or chat. Your help will be irreplaceable!
  • Become a technical superhero: we provide technical support for streaming fans.
  • Solve puzzles: we answer questions about contracts and billing quickly and efficiently.
  • Empathy and professionalism: we handle and resolve customer complaints with a smile and understanding.
  • Call handling: we assist B2B and B2C customers as the first line of support.
  • Administrative task management: we handle outbound calls and collect feedback on the platform.

Requirements

  • Ability to work in the team with passion to technology and great sense of humor.
  • Proactivity is creativity is our second name!
  • Service-oriented thinking: focus on the customer experience – they come first!
  • Language Ninja: fluent in Finnish  (C1) and English (min. B2).
  • Master of administration and technology: you have administrative and technical knowledge.
  • Listening is an art: great communication and listening skills.

Nice to have:

  • Experience with CRM systems, for example: Salesforce, HubSpot, Zoho, SAP or others.

We offer

  • International environment: working with us you will meet people from all over the world!
  • Developing skills and potential: do you have talent? Great! We will help you use it. Or maybe you don’t know what you’re good at yet? Relax – together we will find it.
  • Team building events: because who said that work is just work? Sometimes it’s worth taking a break from the screen and integrating with the Team.
  • Team Leader support at every stage of cooperation: we won’t leave you alone in difficult situations. Your TL is also a guide.
  • Modern office in Warsaw: comfortable position, good coffee and friendly atmosphere. What to want more?
  • Private medical care: health is important and we take care of it.
  • Contract of employment or civil contract – the choice is yours!