Customer Delight for Social Media - Italian speaker in Lisbon

About Teleperformance Portugal

Teleperformance Portugalcounts with a workforce of 12 000 people, serving clients in 37 languages across 67 markets. We are also one of the 25 Best Companies to Work for in Europe. Whoever you are, wherever you're from, you'll find a place for you at TP. Join us!

Are you a native Italian speaker looking for a job as a Customer Delight Representative for Social Media?

Become a member of our ambitious and motivated support team.

What is waiting for you:

• Work location: Lisbon– one of the best and sunniest places to live in Europe;
• Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments);
• One flight per year to your home country (within Europe);
• Health insurance from day one in the company;
• Ongoing certification and training opportunities;
• Refer a Friend Program with attractive incentives;
• Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.

What you’llbe doing at Teleperformance Portugal

As a Italian-speaker Customer Delight for Social Media , you will:

• Provide support to high level clients to help them grow across multiple channels - chat, email and phone;
• Support and expand the self-serve advertising base for clients in the online and digital advertising domain;
• As a Customer Delight for Social Media, you'll provide pre and post-sales support for all self-service products;
• Provide product and tool support to enhance clients’ experience;
• Identify and solve problems, such as technical bugs and ads’ delivery issues;
• Resolve customer issues in a timely manner and pro-actively communicate to clients on progress;
• Pro-actively identify areas where clients can improve usage of our solutions;
• Provide vital product insights and feedback from our customers to engineering.

There will be big smiles if you

• Fluent level of Italian and a English (minimum B2);
• As a Customer Delight for Social Media, you'll need computer skills (mandatory basic skills and preferential advanced skills like coding);
• Good analytic skills and logical thinking;
• Excellent communication skills: verbal, written and listening skills;
• Proactive and quick learner;
• Able to adapt to continuously evolving needs to help clients grow their business on the advertising platform;
• Ability to multi-task and work under pressure;
• Availability Monday to Sunday, including rotating weekends.

Teleperformance is one of the best companies to work for in Portugal, guaranteeing great conditions and career opportunities for its team.