Customer Delight for Social Media - Italian speaker in Lisbon

Are you a native Italian speaker looking for a job as a Customer Delight Representative for Social Media?

Become a member of our ambitious and motivated support team.

What is waiting for you:

• Work location: Lisbon– one of the best and sunniest places to live in Europe;
• Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments);
• One flight per year to your home country (within Europe);
• Health insurance from day one in the company;
• Ongoing certification and training opportunities;
• Refer a Friend Program with attractive incentives;
• Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.

What you’llbe doing at TP Portugal

As a Italian-speaker Customer Delight for Social Media , you will:

• Provide support to high level clients to help them grow across multiple channels - chat, email and phone;
• Support and expand the self-serve advertising base for clients in the online and digital advertising domain;
• As a Customer Delight for Social Media, you'll provide pre and post-sales support for all self-service products;
• Provide product and tool support to enhance clients’ experience;
• Identify and solve problems, such as technical bugs and ads’ delivery issues;
• Resolve customer issues in a timely manner and pro-actively communicate to clients on progress;
• Pro-actively identify areas where clients can improve usage of our solutions;
• Provide vital product insights and feedback from our customers to engineering.

There will be big smiles if you

• Fluent level of Italian and a English (minimum B2);
• As a Customer Delight for Social Media, you'll need computer skills (mandatory basic skills and preferential advanced skills like coding);
• Good analytic skills and logical thinking;
• Excellent communication skills: verbal, written and listening skills;
• Proactive and quick learner;
• Able to adapt to continuously evolving needs to help clients grow their business on the advertising platform;
• Ability to multi-task and work under pressure;
• Availability Monday to Sunday, including rotating weekends.