Italian Customer Service positions for Imperial Brands

Be part of our Customer Service team for the brand’s new products, blu™, PULZE & iD

Teleperformance Greece in collaboration with Imperial Brands Hellas, a member of the multinational tobacco products group, is looking for talent to join a vibrant customer service team to provide customers with useful advice that meets their needs, on the new products generation, blu™, PULZE & iD.

Join a team dedicated to providing top customer experience and at the same time build your professional network, improve your communication skills, and enrich your CV with notable work experience.

Job Description

• Handle incoming calls, as well as chat, social media & email communications with customers or people interested to find out more about new products blu™, PULZE & iD
• Resolve customer inquiries, provide support on technical issues, as well as product information
• Provide advice about the products via outbound calls, to new and existing customers, aiming to optimize the use of blu™, PULZE & iD products
• Guide customers for purchases through the online store
• Stay up to date on new products, marketing initiatives, and policy/regulatory changes
• Provide excellent customer experience

Prerequisites

• High school diploma or equivalent
• Excellent knowledge of Italian (both verbal and written)
• Good English language skills
• Computer literacy (MS Windows, Internet applications, etc.)
• A positive mindset and pleasant personality
• Willingness to train and learn new skills, integrity, and passion for learning
• Accountability when handling sensitive information
• Previous working experience in a similar customer service position will be considered as an advantage

 What we offer:

• Complete relocation support (we will cover all the costs from the moment you leave your house until the moment you are ready to rent your first home in Greece)
• Competitive monthly salary + 2 extra salaries per year
• Refer-A-Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Fully remunerated training by certified instructors
• A career path within a company of more than 12.000 employees
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises, providing a great working environment with relaxing break areas
• The opportunity to work for a Great Place to Work-Certified Company

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.