Become a Swedish-speaking Customer Service Agent in Sunny Malta!

Looking for a new challenge in a warm and sunny location? If you’re passionate about helping people and have an interest in iGaming, a thrilling opportunity awaits you in Malta! Join a leading online casino and sports betting brand, and take your career to the next level on the Mediterranean island.

As a Customer Service Agent, your main responsibility will be to assist players with their inquiries via chat and email. You’ll help them navigate account settings, resolve payment issues, explain game details, and provide troubleshooting for any technical difficulties. Your role requires fast, empathetic communication, and a keen eye for identifying suspicious activities.

What We Offer:

Our partner company, established in 2011, has become a leader in the iGaming industry, growing to offer over 8,000 games from more than 180 providers. In just a decade, they've built a strong reputation for providing an exceptional player experience, and they’re continuing to expand!

On top of a competitive salary, you’ll receive a fantastic relocation package, private health insurance, wellness benefits, free breakfast and lunch, and a range of exciting employee perks.

Your Benefits:

• Gross monthly salary of €2,166.67.
• Monthly performance bonus of up to 10% of your salary.
• 2 weeks of free accommodation in an apartment near the office and help finding permanent housing.
• Reimbursement for flight costs.
• Annual wellness allowance of €250 (pro-rata), for gym memberships or other fitness-related expenses.
• Free transfer service home after working night shifts.
• Hybrid work model: part-time remote and part-time office-based (at least 2 days a week in the office).
• One-time €250 bonus to set up your home office.
• Private health insurance.
• 40 days per year of remote work from anywhere in the world.
• 27 paid vacation days annually.
• Free breakfast and lunch at the office.
• Team-building activities and social events.
• One day for volunteering.
• Birthday leave.
• Free fruit, coffee, and tea daily.
• Party tickets and free entry to beach clubs.

What We’re Looking For:

• Fluent in Swedish (both spoken and written).
• Strong English language skills (both spoken and written).
• A positive attitude, with flexibility in your approach.
• A genuine interest in the iGaming industry and a desire to learn more.
• An empathetic, customer-focused approach to service.
• Excellent listening, teamwork, and communication skills.
• Ability to work independently and contribute to a collaborative team environment.
• Minimum commitment of 12 months.
• Must be 18 years or older.
• EU citizenship required.

If you’re looking for an exciting new role with a great salary and benefits in a beautiful location, apply today and start your adventure in Malta!