Work in Malta (hybrid) as a Swedish customer service representative

Are you looking for an exciting job in the Igaming industry? Where you get to work at a great company in a hybrid model (home and office) in Malta? Apply today for the position as Customer Service Agent and start within the next two weeks!

Customer service excellence

You will provide excellent customer service to the players on the online gaming platform through chat and email in both Swedish and English, responding professionally to a variety of queries. By actively listening, researching, and reviewing requests, you’ll uncover the underlying needs of the customers. Your communication will be swift, thoughtful, warm, and empathetic, offering immediate solutions whenever possible. Alongside ensuring player safety by monitoring suspicious activity, you’ll also identify opportunities for sales and promotions at every turn.

You will work a full-time job that requires 24/7 availability to support the team. However, the team will also include senior members who are willing to work night shifts, so working the night shift would only be occasional. You will work four days a week.

Work at one of the hottest startups in the world!

Your colleagues will live all over Malta! The company is an outsourced business with employees working both in the office and from home, and the structure is designed specifically for this. The company has lots of online training and trips abroad to meet colleagues. Support is provided, such as a teleworking budget to help cover costs such as high-speed internet access or office expenses.

Malta: Your Mediterranean oasis for work and play

Welcome to the Mediterranean gem that is Malta! The island is a vibrant blend of history, culture, and sunshine-soaked beaches awaits you in this tiny island nation. Why work here, you ask? Well, aside from the obvious perks of daily doses of Vitamin D and stunning sea views, Malta offers a work-life balance that’s the envy of the world. Imagine exploring ancient ruins on your lunch break or wrapping up a day at the office with a dip in the crystal-clear waters. Malta also offers a buzzing nightlife scene, mouthwatering cuisine (hello, pastizzi!), and a calendar packed with festivals and events that’ll keep you entertained year-round. So whether you’re dreaming of sipping cocktails by the sea after work or simply craving a change of pace, Malta is calling your name. Say yes to sunshine, adventure, and a career that feels more like a holiday!

What do you get?

• Gross annual salary of €23,000.
• Bonus of up to 10% of your salary per quarter.
• A €100 bonus for working from home.
• Private health insurance.
• Monthly budget to buy a laptop and other IT equipment.
• Moving to Malta? Get free air travel, free accommodation for two weeks and an extra €500 to help with your moving costs.
• Travel budget for business trips abroad and meetings with colleagues.
• Lots of online and face-to-face meetings.
• A really great company culture.
• Opportunity to work from both office and home.
• 26 days paid leave per year.

What is required?

• Fluent in Swedish (oral and written).
• Good command of English (oral and written).
• You must have at least one year of customer service experience (in any industry).
• You must have a EU passport/ID card.
• You are motivated and a real team player.
• Very flexible and open shift work, including night shifts.
• Availability for a minimum commitment of 12 months.
• You're 18 years or older.