Work as an Italian Customer Service Agent from anywhere in Portugal

Ready to swap your office chair for a beach towel and your morning commute for a walk along the stunning Portuguese coast? As a Customer Service Representative, you'll enjoy the freedom of working from anywhere in mainland Portugal. Join us now and make every working day feel like a holiday!

Vacancy

About the job

We’re looking for someone to give our customers a helping hand across a range of channels. You’ll be answering questions about subscriptions, invoices or technical problems, for example. Your job will be to provide first-class support for customers who need help.

Here are the main tasks you will have to carry out:

• Assisting customers through various channels – telephone, email, chat – to resolve issues relating to subscriptions, invoices and technical problems.
• Identifying customers’ needs and problems in order to respond to their requests.
• Keeping meticulous notes of all customer interactions – questions, complaints and solutions.

Do you enjoy making customers smile, have excellent communication skills and a talent for sorting out tricky situations? Then we’d love to have you on board!

What makes this job unique?

What makes this job unique is that it allows you to combine work and leisure in the breathtaking landscapes of Portugal! Instead of being stuck in a boring office, you can work from anywhere in Portugal (on the mainland). And guess what? Your flight will be reimbursed to get you started on your adventure. What’s more, you’ll be able to get a room in a comfortable flat for just €280 a month for a whole year! This will save you the hassle of looking for a place to live when you arrive. You will also receive other great benefits such as meal vouchers, performance bonuses and growth opportunities. Don’t miss this opportunity to improve your work-life balance!

Destination

About life in Portugal

Welcome to Portugal, where the sun is always shining, and where life is relaxed! Imagine spending lazy days lounging on golden beaches, interrupted only by the occasional dip in the sparkling sea. But life here isn’t just about the beach (although, let’s be real, it’s a big part of it!). It’s about savouring every sip of port wine, every bite of fresh seafood, and every twist and turn of the cobblestone streets. From the lively sounds of Fado music to the aroma of grilled sardines wafting through the air, Portugal is a feast for the senses and a paradise for the soul. Come join the party – there’s always room for one more in this sun-soaked slice of heaven! 🌞🇵🇹

What do you get?

• The freedom to work from anywhere in mainland Portugal.
• An excellent work-life balance.
• €900 gross + 2 extra salaries per year.
• Bonus of up to €100 per month.
• Your airfare is reimbursed after 6 months of work within the company.
• The possibility of living in a shared flat provided by the company for a sum of €280 deducted from your salary (including expenses and internet).
• You will get a meal allowance of €7.23 per working day and a transport allowance of €20 per month. 
• Administrative support for your accommodation in Portugal (bank account, registration...).
• Health insurance after 6 months in the company.
• Growth opportunities in this dynamic and international company.

What is required?

• You must be a native Italian speaker (spoken and written).
• A good level of English (B2).
• Customer service experience is a plus.
• Availability for at least 12 months.
• Flexibility for work shifts (you will work on different shifts: Monday to Saturday from 7 a.m. to 7 p.m.).
• Valid European passport or European identity card.

Interview Process

1. Apply for your dream job: Click on the "APPLY NOW" button to apply for your dream job and fill in the form. Don't forget to attach your CV in PDF format.
2. Expect a phone call: This will happen faster than you think, so pay close attention to your phone! Once we have your CV, we can introduce you to our client. They will review your CV and will then contact you by email or phone.
3. Forwarding your information to our client: After the telephone interview, we would like to receive a motivation letter and together with you we will determine whether you are a suitable candidate for the position. If so, we will send your details to our client abroad.
4. Complete an online test: You will be sent a test to assess your English language and computer skills.
5. Video interview with our client: Afterwards, a video interview with the client's recruiter will be scheduled. This conversation will last approximately 45 minutes.
6. Pack your things and get on the plane!: After all the steps have been completed, you will receive a phone call (fingers crossed!) with the good news that you have been hired! Throw a farewell party, pack your bags and board the plane to start your adventure!