TP Portugal

Technical Support for Microsoft - Italian speaker in Lisbon

TP Portugal

Full-Time
Portugal
Onsite
Italian & English
Valid through 2025-06-30

Job description

Are you Italian speaker looking for your next career path as a Technical Support for Microsoft? The cloud business interests you? Then, grab this job opportunity and apply today!

What is waiting for you:

  • Work location: Lisbon – one of the best and sunniest places to live in Europe;
  • Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments);
  • One flight per year to your home country (within Europe);
  • Health insurance from day one in the company;
  • Ongoing certification and training opportunities;
  • Refer a Friend Program with attractive incentives;
  • Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.

What you’ll be doing at TP Portugal

As a Italian-speaker Technical Support for Microsoft , you will:

  • Work with customers to resolve technical customer issues on the Partner Center Platform;
  • Support deliveries;
  • Determine technical support Pain areas while working with Customers;
  • Provide feedback and details to Technical Advisors and PG teams;
  • Achieve the CPE team goals and the time to resolution or escalation, enabling a response time similar to competitors;
  • Maintain technical skills through completion of ongoing readiness and Platform training;
  • Participate in the creation of future Microsoft support capabilities for the cloud.

There will be big smiles if you

  • Fluent level of Italian and a English (minimum B2);
  • Need previous interaction with M365 technology (SPO, EXO) (required);
  • Basic Active Directory troubleshooting skills (users, mailboxes) (required);
  • Knowledge of Basic API and Networking (required);
  • Understand Basic programming (Python, C#,) (is a plus).