Technical Support for Microsoft - Italian speaker in Lisbon

About Teleperformance Portugal

Teleperformance Portugal counts with a workforce of 14 000 people, serving clients in 37 languages across 67 markets. We are also one of the 25 Best Companies to Work for in Europe. Whoever you are, wherever you're from, you'll find a place for you at TP. Join us!

Are you Italian speaker looking for your next career path as a Technical Support for Microsoft? The cloud business interests you? Then, grab this job opportunity and apply today!

What is waiting for you:

• Work location: Lisbon – one of the best and sunniest places to live in Europe;
• Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments);
• One flight per year to your home country (within Europe);
• Health insurance from day one in the company;
• Ongoing certification and training opportunities;
• Refer a Friend Program with attractive incentives;
• Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.

What you’ll be doing at Teleperformance Portugal

As a Italian-speaker Technical Support for Microsoft , you will:

• Work with customers to resolve technical customer issues on the Partner Center Platform;
• Support deliveries;
• Determine technical support Pain areas while working with Customers;
• Provide feedback and details to Technical Advisors and PG teams;
• Achieve the CPE team goals and the time to resolution or escalation, enabling a response time similar to competitors;
• Maintain technical skills through completion of ongoing readiness and Platform training;
• Participate in the creation of future Microsoft support capabilities for the cloud.

There will be big smiles if you

• Fluent level of Italian and a English (minimum B2);
• Need previous interaction with M365 technology (SPO, EXO) (required);
• Basic Active Directory troubleshooting skills (users, mailboxes) (required);
• Knowledge of Basic API and Networking (required);
• Understand Basic programming (Python, C#,) (is a plus).

Teleperformance is one of the best companies to work for in Portugal, guaranteeing great conditions and career opportunities for all our team members. Join us and begin the greatest adventure of your life!