Technical Support for Electric Bikes (German Speakers)

You want to be part of a multicultural team in a company which works alongside well-known brands? You have a passion for the technology of electric bikes? You want to relocate to the beautiful capital of Portugal – Lisbon? Then this could be the perfect opportunity for you to have your experience of a lifetime!

Your responsibilities and impact as a Technical Support Advisor for electric bikes will be:

In this position, you will be responsible for ensuring excellent customer service to the German market, creating exceptional value and solving any issues to deliver a consistent quality of service.

The main responsibilities involve:

• Manage effectively all incoming queries in a customer service environment in regards to technical issues (trouble-shooting)
• Respond to incoming calls and emails from enterprise clients
• Gather information from customers, ensure resolutions of queries
•  Maintain client relationships through product support over the phone
• Provide high-quality service
• Record all required data elements in CRM to provide a good follow-up and qualitative support
• Skill, qualifications and interests you need to succeed in this role:You have the following language skills: native level of German + fluency in English
• You preferably have a previous experience of min. 6 months in Technical Support
• You have an interest in and willingness to learn and are tech savy
• You have very good communication skills – both written and oral
• You have the ability to operate in high pressure situations
• You are a team player, enthusiastic and self-starter
• You have analytic and problem-solving skills
• You are Customer and Quality oriented
• Valid Portuguese work permit or EU citizenship required
• What’s in it for you?Long-term opportunity
• Working hours in rotative shifts depending of the project
• A package in line with the market: 1100€ gross / month x 14 months + up to 100€ / month performance bonus + 100€ complexity bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
• If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 6 months of accommodation in shared flat provided by the company (rental fee to pay)
• Opportunity to be part of a challenging and fast paced environment
• Possibility to collaborate with some of the biggest brands in the industry
• A multicultural and international environment
• Fully paid training, professional development and career evolution

Your Future Company

Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees.

• In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands.