Technical Support Representative in Lisbon (Dutch Speaker)

Ever wondered what it's like to support one of the world’s leading professional software providers?

If you're tech-savvy, solution-oriented, and thrive in a collaborative international environment — this might just be the opportunity you've been waiting for. We’re looking for someone who’s passionate about helping others and can handle technical challenges with ease. Is that you? Keep reading.

Your responsibilities and impact as a Technical Support Representative will be:

• Serving as the first point of contact for users in The Netherlands and Belgium using a cloud-based legal and accounting platform
• Creating and managing support cases in a CRM system
• Troubleshooting functional and technical issues related to performance and usage
• Independently researching solutions to client issues
• Escalating complex cases to the appropriate departments when necessary
• Delivering a professional and friendly support experience through phone and email

Skills, qualifications and interests you need to succeed in this role:

• Native-level Dutch and a good command of English (B2 or higher)
• Strong technical affinity or experience in IT/technical support
• Clear communication skills and a client-focused mindset
• Problem-solving skills and the ability to work calmly under pressure
• Organized and comfortable using digital tools, including CRM systems
• EU citizenship or a valid Portuguese residence permit

What’s in it for you?

• Contract type: 12-month fixed-term employment with the possibility of a permanent contract after 2 years
• Working hours: 40 hours per week, on rotating shifts Monday to Friday between 07:00 and 17:30
• Holiday entitlement: 22 paid vacation days per year, plus Portuguese public holidays
• Paid onboarding and product training (10 working days)
• Health insurance provided from day one

Salary conditions – two options depending on accommodation preference:

With shared accommodation provided (benefit-in-kind):

• Monthly gross salary: 1,125€ (including base salary, allowances, and housing benefit)

Without accommodation:

• Monthly gross salary: 1,384€

For international applicants:

• Reimbursement of initial flight expenses
• Support with administrative tasks (bank account, documentation, etc.)
• Access to Portuguese language courses, cooking classes, sports activities, and regular company events

About your future company:

You will be working with Teleperformance Portugal, one of the leading providers of customer service and sales solutions worldwide. Based in Lisbon at the TP Nations building, you will support a global leader in professional information and software solutions for legal, tax, finance, and healthcare professionals. You'll join a diverse international team with colleagues from over 80 nationalities.