Technical Support Advisor (Italian-speaking) Audiovisual entertainment

Job description

In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility and provides service support and resolution of routine problems regarding client's products and/or services.

Reimagine your career

Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year. 

We’re on the lookout for Italian-speaking Technical Support Advisor (on-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix + Webhelp, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Technical Support Advisor on our team, you will:

- Handle technical customer contacts for a variety of products mainly inbound via different communication canals

- Give information in a practical and clear manner within the set parameters

- Answer questions concerning specific procedures and services

- Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems

- Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered

- Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position

Concentrix + Webhelp is a great match if you:

- Are proficient or bilingual in Italian and advanced English

- Preferably have a completed ICT training

- Have knowledge of network architecture and Consumer Electronics products (wireless audio, smart displays, etc.)

- Have a good understanding of the MS Office environment is essential

- Have good telephone etiquette

- Are service orientated, accurate, multitasking, analytical and communicative

It will be a plus if you have:

- A strong technical affinity, experience in technical field

- Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial

If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

- Full-time 39 hours/week contract: Monday to Friday either 09:00 to 18:00

- Salary 17 900 euros gross/year + up to 1800 euros gross/year in bonus

- Central location in Malaga

- Bring-a-friend (referral) bonus opportunities

- Full paid training on the company and the project you'll be working on

- Career development programs, specialized courses, and language classes 

Reimagine the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix + Webhelp their “employer of choice.”

Concentrix + Webhelp is an equal opportunity employer 

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Spain’s law, only applicants who are legally authorized to work in Spain will be considered for this position. 

RRQ23-008152-1-ITALY