Technical Support Advisor (Italian Speaking)
Blu Selection
Full-Time
Greece
Onsite
Italian & English
Valid through 2025-04-30
Job description
Today, working for a technology brands rimes with passion, energy and innovative spirit. Does this sound like you? Check this out and you might soon join the international customer service team of a big software producer in Athens!
Your responsibilities and impact as a Technical Software Support will be:
- Customer Service & Technical Support: Handle inbound calls and emails related to general customer inquiries and basic technical troubleshooting.
- Attempt to retain customers and engage in cross-selling and upselling of products and services.
- Start with basic support tasks and later receive training for premium support (e.g., virus removal, PC optimization).
- Support with subscription renewals, manual purchases, product installation/activation, and remote troubleshooting.
Skills, qualifications and interests you need to succeed in this role:
- Language Skills: C1 or native level in italian, B2 level in English for training and CRM.
- At least 1 year in customer care or technical support, preferably in the tech industry.
- Strong oral and written communication abilities.
- Good understanding of Windows, macOS, iOS, Android, security software (firewall, antivirus), and internet applications.
What’s in it for you?
- working hours: Monday- Friday (10am-7pm, fixed working hours)
- salary conditiones: 1.100 gross/month + performance bonus up to 250€ gross/month
- Help with accommodation& paperwork
- private life& health insurance
- A colorful city view and a rich cultural history
- Pros of living in a European capital on a budget