Technical Consultant (German Speaker)

Is technical support a new field that you want to gain expertise and achieve your career goals? The good news is that this company is recruiting based on soft skills, regardless of your field of studies – they will train you in every aspect of the job. Whatever your profile and experience is, you will have the opportunity to make a difference!

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Your responsibilities and impact as a Technical Consultant will be:

• Providing support to customers by responding to inbound requests and document relevant case information 
• Assisting users with pre-sales, general inquiries and technical support issues via phone/email/social media channels
• Adapting the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/e-commerce reviews) channels
• Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner

Skills, qualifications and interests you need to succeed in this role:

• A native level of German and a good level of English
• Ideally having a sales or a commercial background
• Preferably having a previous experience in customer service or credit recovery
• Being an attentive listener, comfortable and skillful at communicating with people Having a drive for excellence and professionalism
• Being a real team player and committed in your work
• Excitement about intercultural communication and the expatriate lifestyle
• Living in or willing to relocate to Portugal for an international career and life experience Having a valid Portuguese work permit (required)

What’s in it for you?

• CDI - 3 months of trial period
• Working hours: Monday to Sunday, rotating shifts 8 am to 5 pm
• A package in line with the market: 1100€ gross/month (paid 14x) + 100€ / month performance bonus + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
• If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 12 months of accommodation in shared flat provided by the company (rental fee to pay)
• Opportunity to be part of a challenging and fast paced environment
• Possibility to collaborate with some of the biggest brands in the industry A multicultural and international environment
• Fully paid training, professional development and career evolution

Your Future Company:

2 French entrepreneurs created a startup in 2000 and today they are leading a global brand. Their growth and solution-oriented services are acknowledged by the most progressive brands and leading companies they are now working with. They became one of the biggest international customer experience solution providers with more than 75.000 multilingual employees in over 50 countries around the world and they are looking for new members to join them in their journey in their Lisbon hub.

What should you expect from living in Lisbon?

• A colorful city view and a rich cultural history
• Pros of living in a European capital on a budget
• Delicious Portuguese cuisine and famous café culture
• Friendly people, good vibes and a happy-go-lucky urban life
• Warm climate all year and a sunny beach life next to the Atlantic
• A large English-speaking local community and international environment