TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.


Overview of tasks:

Providing support, mentorship, guidance and career development to the team
Leading a team through an exciting transition to build aspects as problem solving, critical thinking, analytical and technical capabilities
Establishing team goals and working with direct reports on strategies for results development
Delivering projects involving quantitative analysis, industry research, and development
Identifying actionable insights, suggesting recommendations, and influencing team strategy through effective communication
Managing day-to-day operations – ensure consistent quality and productivity across channels to add maximum value for advertisers
Ensure consistent performance according to the relevant service level metrics
Able to adapt quickly to changes in workflows/processes/procedures/product features
 
What we expect:

BA/BS degree preferred
Significant experience in a complex fast paced environment
Minimum 2 years of prior relevant people management experience
Strategic thinker with strong analytical and creative problem-solving skills
Excellent written and verbal communication skills
Passion for ensuring an excellent customer service
Demonstrated proficiency in multi-tasking and prioritization
High level of integrity as demonstrated personally and professionally
Good English language knowledge
Ability to work rotating shifts

What we offer:

Salary starting from 1600 € gross depending on experience + monthly bonuses
Challenging and varied activities
Opportunity to grow with us and help shape the development of a new location right from the start
Advancement opportunities in our international company
Lots of benefits, including private health insurance, complimentary drinks and snacks
Highly motivated and dedicated team with flat hierarchies and informal work culture
Modern working environment including generous leisure areas

Join our Team and apply now!
Our recruiting team will gladly answer all your questions at +371 63 99 5106.
We are looking forward to your informative application.


Haven't found what you're looking for? Further interesting job opportunities can be found here.


About us: Since our founding in 1998, excellent customer service is our passion - 2020 we went one step further and are now part of TELUS International. Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.



Overview of tasks:<ul><li>Providing support, mentorship, guidance and career development to the team</li><li>Leading a team through an exciting transition to build aspects as problem solving, critical thinking, analytical and technical capabilities</li><li>Establishing team goals and working with direct reports on strategies for results development</li><li>Delivering projects involving quantitative analysis, industry research, and development</li><li>Identifying actionable insights, suggesting recommendations, and influencing team strategy through effective communication</li><li>Managing day-to-day operations – ensure consistent quality and productivity across channels to add maximum value for advertisers</li><li>Ensure consistent performance according to the relevant service level metrics</li><li>Able to adapt quickly to changes in workflows/processes/procedures/product features</li></ul>What we expect:<ul><li>BA/BS degree preferred</li><li>Significant experience in a complex fast paced environment</li><li>Minimum 2 years of prior relevant people management experience</li><li>Strategic thinker with strong analytical and creative problem-solving skills</li><li>Excellent written and verbal communication skills</li><li>Passion for ensuring an excellent customer service</li><li>Demonstrated proficiency in multi-tasking and prioritization</li><li>High level of integrity as demonstrated personally and professionally</li><li>Good English language knowledge</li><li>Ability to work rotating shifts</li></ul>What we offer:<ul><li>Salary starting from 1600 € gross depending on experience + monthly bonuses</li><li>Challenging and varied activities</li><li>Opportunity to grow with us and help shape the development of a new location right from the start</li><li>Advancement opportunities in our international company</li><li>Lots of benefits, including private health insurance, complimentary drinks and snacks</li><li>Highly motivated and dedicated team with flat hierarchies and informal work culture</li><li>Modern working environment including generous leisure areas</li></ul>Join our Team and apply now!Our recruiting team will gladly answer all your questions at +371 63 99 5106.We are looking forward to your informative application.Haven't found what you're looking for? Further interesting job opportunities can be found here.About us: Since our founding in 1998, excellent customer service is our passion - 2020 we went one step further and are now part of TELUS International. Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.

Team Manager (m|f|d)

Experience the power of a game-changing career
Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as a Customer Representative you will be part of our team of game-changers who are powering the brands of the future. 
Career growth and personal development
This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
What you will do in this role
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
As a Customer Representative on our team, you will:
- Solve any kind of customer’s doubt or complain regarding our Client
- Log call details onto call management systems and provide response and resolution within SLA
- Maintain service and product knowledge and expertise associated with applications specific to individual customers
- Escalate potential service issues
- To follow all the processes and procedures of the project
- Provide cover for other Agents in their absence, either within the same team or across teams
- Ensure contractual SLA is maintained
Your qualifications
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you:
- Are bilingual or proficient in English plus advanced Spanish
- Are goal and customer service oriented
- Have a good disposition to work in a customer service environment
- Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration.
Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.
What’s in it for you
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.
In this role, we offer benefits that help support your unique lifestyle:
- Mon to Friday 9am to 18pm with rotative weekends only Saturday. (Temporary Cntract Until Jan 21 2025)
- Salary 18 500 euros gross/year + up to 1400 euros gross/year in bonus 
- Remote from Spain, or central location in Barcelona with opportunity to work from home some days
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses
Experience the best version of you!
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. 
R1537015


Experience the power of a game-changing careerWant to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.If you’re looking to grow and be inspired, as a Customer Representative you will be part of our team of game-changers who are powering the brands of the future. Career growth and personal developmentThis is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.What you will do in this roleIn everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.As a Customer Representative on our team, you will:- Solve any kind of customer’s doubt or complain regarding our Client- Log call details onto call management systems and provide response and resolution within SLA- Maintain service and product knowledge and expertise associated with applications specific to individual customers- Escalate potential service issues- To follow all the processes and procedures of the project- Provide cover for other Agents in their absence, either within the same team or across teams- Ensure contractual SLA is maintainedYour qualificationsWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.Concentrix is a great match if you:- Are bilingual or proficient in English plus advanced Spanish- Are goal and customer service oriented- Have a good disposition to work in a customer service environment- Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration.Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.What’s in it for youWe challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.In this role, we offer benefits that help support your unique lifestyle:- Mon to Friday 9am to 18pm with rotative weekends only Saturday. (Temporary Cntract Until Jan 21 2025)- Salary 18 500 euros gross/year + up to 1400 euros gross/year in bonus - Remote from Spain, or central location in Barcelona with opportunity to work from home some days- Bring-a-friend (referral) bonus opportunities- Full paid training on the company and the project you'll be working on- Career development programs, specialized coursesExperience the best version of you!At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”Concentrix is an equal opportunity employerWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1537015

Customer Representative(English-speaking) - Hybrid - Sport Clothing - PM01

Why US
Seeking a freelance project that will allow you to work from home while making a difference in the world of technology? If you are someone who is passionate and enjoys staying ahead of the tech curve this part-time remote project with flexible working hours might be what you are looking for!  

A Day in the Life of a Personalized Internet Ads Assessor
In this role, you will be reviewing online advertisements by rating them on their relevance to the search terms used as well as providing feedback on their language and cultural relevance in order to improve their content, quality, and layout
Your ultimate goal will be to contribute towards making internet search and online advertising more relevant and interesting for millions of users, including yourself.

Join our team today and start putting your skills to work for one of the world's leading online advertising platforms while being a part of a supportive community that offers:
Access to complimentary mental health support benefits like free EAP and Mindfulness Apps.
Dedicated, responsive well-being team proactively offering well-being education each month, as well as quarterly initiatives. 

Qualification Path:
No previous professional experience is required to apply to this role, however, working on this project will require you to pass the basic requirements and go through a standard assessment process. This is a part-time long-term project and your work will be subject to our standard quality assurance checks during the term of this agreement. 

Basic Requirements:
Working as a freelancer with excellent communication skills with full professional proficiency in English
Having familiarity with current and historical business, media, sport, news, social media, and cultural affairs in United States
Active use of Gmail, Google+, and other forms of social media and experience in the use of web browsers to navigate and interact with a variety of content
Daily access to a broadband internet connection, a smartphone (Android 4.1, iOS 8 or higher), and a personal computer with antivirus software to work on. You’ll also need a Barcode Scanner application to be installed on your smartphone to complete certain tasks.

Assessment
In order to be hired into the program, you’ll take an open book qualification exam that will determine your suitability for the position and complete ID verification. Don’t worry, our team will provide you with guidelines and learning materials before your exam. You will be required to complete the exam in a specific timeframe but at your convenience!


Equal Opportunity
All qualified applicants will receive consideration for a contractual relationship without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. At TELUS International AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community. All aspects of selection are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.


Why USSeeking a freelance project that will allow you to work from home while making a difference in the world of technology? If you are someone who is passionate and enjoys staying ahead of the tech curve this part-time remote project with flexible working hours might be what you are looking for!  A Day in the Life of a Personalized Internet Ads Assessor<ul><li>In this role, you will be reviewing online advertisements by rating them on their relevance to the search terms used as well as providing feedback on their language and cultural relevance in order to improve their content, quality, and layout</li><li>Your ultimate goal will be to contribute towards making internet search and online advertising more relevant and interesting for millions of users, including yourself.</li></ul>Join our team today and start putting your skills to work for one of the world's leading online advertising platforms while being a part of a supportive community that offers:<ul><li>Access to complimentary mental health support benefits like free EAP and Mindfulness Apps.</li><li>Dedicated, responsive well-being team proactively offering well-being education each month, as well as quarterly initiatives. </li></ul>Qualification Path:No previous professional experience is required to apply to this role, however, working on this project will require you to pass the basic requirements and go through a standard assessment process. This is a part-time long-term project and your work will be subject to our standard quality assurance checks during the term of this agreement. Basic Requirements:<ul><li>Working as a freelancer with excellent communication skills with full professional proficiency in English</li><li>Having familiarity with current and historical business, media, sport, news, social media, and cultural affairs in United States</li><li>Active use of Gmail, Google+, and other forms of social media and experience in the use of web browsers to navigate and interact with a variety of content</li><li>Daily access to a broadband internet connection, a smartphone (Android 4.1, iOS 8 or higher), and a personal computer with antivirus software to work on. You’ll also need a Barcode Scanner application to be installed on your smartphone to complete certain tasks.</li></ul>AssessmentIn order to be hired into the program, you’ll take an open book qualification exam that will determine your suitability for the position and complete ID verification. Don’t worry, our team will provide you with guidelines and learning materials before your exam. You will be required to complete the exam in a specific timeframe but at your convenience!Equal OpportunityAll qualified applicants will receive consideration for a contractual relationship without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. At TELUS International AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community. All aspects of selection are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

Earn Money Online - Join Internet Ads Assessor

Experience the power of a game-changing career 
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. 

If you’re looking to grow and be inspired, as a Trainer/CRM Lead (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech where you will drive the sales cycle, nurture client relationships and showcase your expertise in advanced cloud technologies. 

Career growth and personal development 
This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. 
What you will do in this role 
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. 

As an Trainer/CRM Lead on our team, you will: 
- Prepare and provide trainings on call handling, sales techniques, CRM management etc
- Create & update training schedule
- Deliver (or facilitate where applicable) trainings for new starters, upskill, product launches and system changes.
- Provide written feedback of each trainee to the Team Leads after training completion
- Collect feedback from trainees 2 weeks after training to discover possible improvement points
- Liaise on a regular basis with SV and CRM SME to ensure that training needs are met on the floor
- Be the point of contact for all training related matters. This includes attending all training meetings
- Liaise with other departments for any additional training needed
- Identify areas of improvement and provide structured and timely recommendations (verbal and/or written)
Your qualifications 
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. 
Concentrix is a great match if you:
- Are bilingual or proficient in English
- Have strong organization skills
- Have excellent communication skills, can manage relationships across all levels of the company
- Are able to easily transmit enthusiasm and positive energy
- Are data-driven individual, confident in analysing data to derive insights and recommend improvements to CRM strategies
- Are proficient in using CRM reporting tools to generate dashboards, track KPIs etc
It will be a plus if you: 
- Have 2-5 years of solid CRM experience, preferably Microsoft Dynamics
-  Have additional language skills
- Have international experience
What’s in it for you 
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. 

In this role, we offer benefits that help support your unique lifestyle:
-  Competitive salary
-   Relocation support*
-   Full-time permanent Spanish contract: Monday to Friday, from 09.00 – 18.00
-   Excellent office location in Barcelona
-   We also help you with what you need to start working and living in Spain
-   Full paid training for the company and the products you will be working on
Experience the best version of you! 
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. 

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” 

Concentrix is an equal opportunity employer 
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
R1537052


Experience the power of a game-changing career Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Trainer/CRM Lead (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech where you will drive the sales cycle, nurture client relationships and showcase your expertise in advanced cloud technologies. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As an Trainer/CRM Lead on our team, you will: - Prepare and provide trainings on call handling, sales techniques, CRM management etc- Create &amp; update training schedule- Deliver (or facilitate where applicable) trainings for new starters, upskill, product launches and system changes.- Provide written feedback of each trainee to the Team Leads after training completion- Collect feedback from trainees 2 weeks after training to discover possible improvement points- Liaise on a regular basis with SV and CRM SME to ensure that training needs are met on the floor- Be the point of contact for all training related matters. This includes attending all training meetings- Liaise with other departments for any additional training needed- Identify areas of improvement and provide structured and timely recommendations (verbal and/or written)Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you:- Are bilingual or proficient in English- Have strong organization skills- Have excellent communication skills, can manage relationships across all levels of the company- Are able to easily transmit enthusiasm and positive energy- Are data-driven individual, confident in analysing data to derive insights and recommend improvements to CRM strategies- Are proficient in using CRM reporting tools to generate dashboards, track KPIs etcIt will be a plus if you: - Have 2-5 years of solid CRM experience, preferably Microsoft Dynamics-  Have additional language skills- Have international experienceWhat’s in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle:-  Competitive salary-   Relocation support*-   Full-time permanent Spanish contract: Monday to Friday, from 09.00 – 18.00-   Excellent office location in Barcelona-   We also help you with what you need to start working and living in Spain-   Full paid training for the company and the products you will be working onExperience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.R1537052

Team Manager (m|f|d)

TELUS Digital

Job description

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Customer Representative(English-speaking) - Hybrid - Sport Clothing - PM01

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