TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.


Overview of tasks:

Providing support, mentorship, guidance and career development to the team
Leading a team through an exciting transition to build aspects as problem solving, critical thinking, analytical and technical capabilities
Establishing team goals and working with direct reports on strategies for results development
Delivering projects involving quantitative analysis, industry research, and development
Identifying actionable insights, suggesting recommendations, and influencing team strategy through effective communication
Managing day-to-day operations – ensure consistent quality and productivity across channels to add maximum value for advertisers
Ensure consistent performance according to the relevant service level metrics
Able to adapt quickly to changes in workflows/processes/procedures/product features
 
What we expect:

BA/BS degree preferred
Significant experience in a complex fast paced environment
Minimum 2 years of prior relevant people management experience
Strategic thinker with strong analytical and creative problem-solving skills
Excellent written and verbal communication skills
Passion for ensuring an excellent customer service
Demonstrated proficiency in multi-tasking and prioritization
High level of integrity as demonstrated personally and professionally
Good English language knowledge
Ability to work rotating shifts

What we offer:

Salary starting from 1600 € gross depending on experience + monthly bonuses
Challenging and varied activities
Opportunity to grow with us and help shape the development of a new location right from the start
Advancement opportunities in our international company
Lots of benefits, including private health insurance, complimentary drinks and snacks
Highly motivated and dedicated team with flat hierarchies and informal work culture
Modern working environment including generous leisure areas

Join our Team and apply now!
Our recruiting team will gladly answer all your questions at +371 63 99 5106.
We are looking forward to your informative application.


Haven't found what you're looking for? Further interesting job opportunities can be found here.


About us: Since our founding in 1998, excellent customer service is our passion - 2020 we went one step further and are now part of TELUS International. Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.



Overview of tasks:<ul><li>Providing support, mentorship, guidance and career development to the team</li><li>Leading a team through an exciting transition to build aspects as problem solving, critical thinking, analytical and technical capabilities</li><li>Establishing team goals and working with direct reports on strategies for results development</li><li>Delivering projects involving quantitative analysis, industry research, and development</li><li>Identifying actionable insights, suggesting recommendations, and influencing team strategy through effective communication</li><li>Managing day-to-day operations – ensure consistent quality and productivity across channels to add maximum value for advertisers</li><li>Ensure consistent performance according to the relevant service level metrics</li><li>Able to adapt quickly to changes in workflows/processes/procedures/product features</li></ul>What we expect:<ul><li>BA/BS degree preferred</li><li>Significant experience in a complex fast paced environment</li><li>Minimum 2 years of prior relevant people management experience</li><li>Strategic thinker with strong analytical and creative problem-solving skills</li><li>Excellent written and verbal communication skills</li><li>Passion for ensuring an excellent customer service</li><li>Demonstrated proficiency in multi-tasking and prioritization</li><li>High level of integrity as demonstrated personally and professionally</li><li>Good English language knowledge</li><li>Ability to work rotating shifts</li></ul>What we offer:<ul><li>Salary starting from 1600 € gross depending on experience + monthly bonuses</li><li>Challenging and varied activities</li><li>Opportunity to grow with us and help shape the development of a new location right from the start</li><li>Advancement opportunities in our international company</li><li>Lots of benefits, including private health insurance, complimentary drinks and snacks</li><li>Highly motivated and dedicated team with flat hierarchies and informal work culture</li><li>Modern working environment including generous leisure areas</li></ul>Join our Team and apply now!Our recruiting team will gladly answer all your questions at +371 63 99 5106.We are looking forward to your informative application.Haven't found what you're looking for? Further interesting job opportunities can be found here.About us: Since our founding in 1998, excellent customer service is our passion - 2020 we went one step further and are now part of TELUS International. Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.

Team Manager (m|f|d)

Welo Data works with technology companies to provide datasets that are high-quality, ethically sourced, relevant, diverse, and scalable to supercharge their AI models. As a Welocalize brand, Welo Data leverages over 25 years of experience in partnering with the world’s most innovative companies and brings together a curated global community of over 500,000 AI training and domain experts...and we'd like you to join us!

As a Web Search Evaluator, you will review and grade internet search queries to help search engines work better. In other words, you’ll tell the search engine how good or bad its results are based on the user’s keywords.

This role is great for people who:
Surf the internet daily
Use major search engines frequently
Enjoy researching topics online

Our raters are also eligible for benefits, including paid sick time and employee assistance programs.

Project Details
Pay Rate: $14.50 per hour

Location: Remote/work from home, Georgia – Note: Even though the position is WFH, you must reside in the country/state that is noted in this description. This will be automatically checked during the hiring process.

Hours: Set your own schedule based on the following – Minimum commitment is 10 hours per week. You can choose to work up to 29 hours per week (if project needs allow). – Note: Data volumes can vary week to week. Some weeks there is more data to review, other weeks less.

Start Date: ASAP
Employment Type: W2 Part-Time Employee; Payment every 2 weeks
Project Duration: 12 months (with possibility of extension

Experience & Requirements
Fluent in English (written and spoken)
Strong understanding of pop culture in the US
Reliable computer system and internet connection
Familiar understanding of how to use online search engines
Sign a standard Non-Disclosure Agreement and Service Level Agreement

Benefits
Following eligibility requirements, you’ll receive:
Medical Insurance
Dental Insurance
Vision Insurance
HSA
Voluntary Life Insurance
Accident, Critical Illness, Hospital Indemnity Insurance
401(k) Retirement Plan


Federal Law Compliance
In compliance with federal law, all persons hired will be required to:
Verify identity and eligibility to work in the United States
Complete a required employment eligibility verification form


Welo Data works with technology companies to provide datasets that are high-quality, ethically sourced, relevant, diverse, and scalable to supercharge their AI models. As a Welocalize brand, Welo Data leverages over 25 years of experience in partnering with the world’s most innovative companies and brings together a curated global community of over 500,000 AI training and domain experts...and we'd like you to join us!As a Web Search Evaluator, you will review and grade internet search queries to help search engines work better. In other words, you’ll tell the search engine how good or bad its results are based on the user’s keywords.This role is great for people who:<ul><li>Surf the internet daily</li><li>Use major search engines frequently</li><li>Enjoy researching topics online</li></ul>Our raters are also eligible for benefits, including paid sick time and employee assistance programs.Project DetailsPay Rate: $14.50 per hourLocation: Remote/work from home, Georgia – Note: Even though the position is WFH, you must reside in the country/state that is noted in this description. This will be automatically checked during the hiring process.Hours: Set your own schedule based on the following – Minimum commitment is 10 hours per week. You can choose to work up to 29 hours per week (if project needs allow). – Note: Data volumes can vary week to week. Some weeks there is more data to review, other weeks less.Start Date: ASAPEmployment Type: W2 Part-Time Employee; Payment every 2 weeksProject Duration: 12 months (with possibility of extensionExperience &amp; Requirements<ul><li>Fluent in English (written and spoken)</li><li>Strong understanding of pop culture in the US</li><li>Reliable computer system and internet connection</li><li>Familiar understanding of how to use online search engines</li><li>Sign a standard Non-Disclosure Agreement and Service Level Agreement</li></ul>BenefitsFollowing eligibility requirements, you’ll receive:<ul><li>Medical Insurance</li><li>Dental Insurance</li><li>Vision Insurance</li><li>HSA</li><li>Voluntary Life Insurance</li><li>Accident, Critical Illness, Hospital Indemnity Insurance</li><li>401(k) Retirement Plan</li></ul>Federal Law ComplianceIn compliance with federal law, all persons hired will be required to:<ul><li>Verify identity and eligibility to work in the United States</li><li>Complete a required employment eligibility verification form</li></ul>

AI Web Search Evaluator 

Your benefits:
Competitive Salary: Starting from EUR 1,380 gross during probation period. Afterward, monthly earnings can reach up to EUR 1,700 gross, based on performance.
Bonuses: Enjoy appealing bonuses for weekend and public holiday work. Plus, performance-based bonuses after 3 months of employment.
Comprehensive Training: A fully paid training period will set you up for success.
Health Coverage: Private health insurance after 3 months of probation.
Modern Workspace: Work in a great office in Jaunā Teika, featuring modern workspaces and much more in one of Riga's most attractive areas.
Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.
Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.
Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.
Team Spirit: Participate in social gatherings, sports events, team-building activities and receive a bonus for referring new employees.
Career Development & Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.

Your responsibilities:
Client Understanding: Grasp the advertiser's profiles, needs, and expectations to provide tailored solutions.
Expert Support: Answer advertisers' questions with professional advice, guiding them to success.
Business Impact: Play a crucial role in helping achieve the company’s business targets.
Customer Satisfaction: Engage in end-user support through outbound phone, email, and other channels to ensure exceptional customer service.

Your skills:
Language Proficiency: Excellent communication skills in English, written and verbal.
Customer Service Experience: Prior experience in Customer Service, preferably in B2C or B2B environments.
Problem-Solving Abilities: Demonstrated capability to effectively tackle and resolve challenges.
Professional Approach: A solutions-driven mindset and a genuine passion for helping customers.
Marketing Knowledge: Experience in online advertising is a significant plus. Education or experience in online sales or marketing is highly valued.
Eagerness to Learn: Passionate about continuous learning and research.
Eligibility: EU citizenship or Latvian Residence Permit is required.
Join Us and Be the Voice that Drives Success!


Your benefits:<ul><li>Competitive Salary: Starting from EUR 1,380 gross during probation period. Afterward, monthly earnings can reach up to EUR 1,700 gross, based on performance.</li><li>Bonuses: Enjoy appealing bonuses for weekend and public holiday work. Plus, performance-based bonuses after 3 months of employment.</li><li>Comprehensive Training: A fully paid training period will set you up for success.</li><li>Health Coverage: Private health insurance after 3 months of probation.</li><li>Modern Workspace: Work in a great office in Jaunā Teika, featuring modern workspaces and much more in one of Riga's most attractive areas.</li><li>Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.</li><li>Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.</li><li>Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.</li><li>Team Spirit: Participate in social gatherings, sports events, team-building activities and receive a bonus for referring new employees.</li><li>Career Development &amp; Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.</li></ul>Your responsibilities:<ul><li>Client Understanding: Grasp the advertiser's profiles, needs, and expectations to provide tailored solutions.</li><li>Expert Support: Answer advertisers' questions with professional advice, guiding them to success.</li><li>Business Impact: Play a crucial role in helping achieve the company’s business targets.</li><li>Customer Satisfaction: Engage in end-user support through outbound phone, email, and other channels to ensure exceptional customer service.</li></ul>Your skills:<ul><li>Language Proficiency: Excellent communication skills in English, written and verbal.</li><li>Customer Service Experience: Prior experience in Customer Service, preferably in B2C or B2B environments.</li><li>Problem-Solving Abilities: Demonstrated capability to effectively tackle and resolve challenges.</li><li>Professional Approach: A solutions-driven mindset and a genuine passion for helping customers.</li><li>Marketing Knowledge: Experience in online advertising is a significant plus. Education or experience in online sales or marketing is highly valued.</li><li>Eagerness to Learn: Passionate about continuous learning and research.</li><li>Eligibility: EU citizenship or Latvian Residence Permit is required.</li></ul>Join Us and Be the Voice that Drives Success!

Customer Service Specialist with English (m[f[d)

Come and join the fun at our new Pragmatic Play Sofia studios!!

No experience is required, we will train you. An example monthly salary if you would have an average bonus up to 1200 BGN net, 1 weekend shift and 1 official holiday would be around 3100 BGN net.  
In addition to this we are now offering a 'day 90 bonus' of BGN 600 net, after your 3rd month of employment.  

The basic starting salary is a minimum 1800 BGN net;
There is extra pay for bonuses and working on night shifts, holidays, weekends (see above an example);
Additional bonuses up to 1200 BGN net per month;
"90 days" bonus after your 3rd month of employment;
Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses and more);

Pragmatic Play is a leading provider of online casino games, mobile gaming content and live dealer games. The company was founded in 2015 and has since grown to become a major player in the online gaming industry with over 4000 staff, in over 8 countries.

Driven by our persistence to craft immersive experiences and responsible thrills, our professional team consistently deliver best in class services to our partners worldwide with a dedication to creating games that players love time and time again. The company in Sofia has a rapidly growing team of highly skilled business professionals from the industry, who work together to create innovative and exciting content.

To support our continuous growth worldwide, we need enthusiastic and presentable game presenters to host our popular games like Blackjack.

What you will be doing following training (and plenty of practicing with lots of friendly support!):   

Opening, maintaining and closing a game by introducing players and game rules, dealing cards and maintaining friendly conversations with players;
Presenting all games with the required professionalism in accordance with the Company’s performance, grooming and brand requirements;
Being presentable and confident when facing the camera while remaining at a high level of technical competence in all games;

What makes you a strong candidate:   

Flexibility of working hours and ability to commit to different shifts (we run 24/7);
An enthusiastic and positive attitude accompanied by an outgoing personality;
Presenting skills;   
Ability to maintain high energy levels for the duration of the games (that require more animated performance);
Good time management skills;
Attention to details and excellent people skills are essential;
Prompt decision making;
Read, understand and speak English;

What we give you in return:   

A competitive start salary of minimum 1800 BGN;
Extra pay for bonuses, work on night shift, holidays, weekends;
"90 days" bonus after your 3rd month of employment;
An example monthly salary if you would have an average bonus up to 1200 BGN net, 1 weekend shift and 1 official holiday would be around 3100 BGN net;
Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses and more)
Public transportation cards;
Multisport Card 100% covered by the employer;
Workplace suited a few steps away from a subway line;
Extensive growth opportunities for development in a large, fast-paced international company;
Company training to the highest industry standards;
Flexible working time;
The opportunity to work in a friendly and supportive environment;

If we already won your interest, do not hesitate to apply for this opportunity.

We are excited to find YOU!  


Come and join the fun at our new Pragmatic Play Sofia studios!!No experience is required, we will train you. An example monthly salary if you would have an average bonus up to 1200 BGN net, 1 weekend shift and 1 official holiday would be around 3100 BGN net.  In addition to this we are now offering a 'day 90 bonus' of BGN 600 net, after your 3rd month of employment.  <ul><li>The basic starting salary is a minimum 1800 BGN net;</li><li>There is extra pay for bonuses and working on night shifts, holidays, weekends (see above an example);</li><li>Additional bonuses up to 1200 BGN net per month;</li><li>"90 days" bonus after your 3rd month of employment;</li><li>Additional health insurance (outpatient &amp; hospital medical care, dental care, coverage of dioptric glasses and more);</li></ul>Pragmatic Play is a leading provider of online casino games, mobile gaming content and live dealer games. The company was founded in 2015 and has since grown to become a major player in the online gaming industry with over 4000 staff, in over 8 countries.Driven by our persistence to craft immersive experiences and responsible thrills, our professional team consistently deliver best in class services to our partners worldwide with a dedication to creating games that players love time and time again. The company in Sofia has a rapidly growing team of highly skilled business professionals from the industry, who work together to create innovative and exciting content.To support our continuous growth worldwide, we need enthusiastic and presentable game presenters to host our popular games like Blackjack.What you will be doing following training (and plenty of practicing with lots of friendly support!):   <ul><li>Opening, maintaining and closing a game by introducing players and game rules, dealing cards and maintaining friendly conversations with players;</li><li>Presenting all games with the required professionalism in accordance with the Company’s performance, grooming and brand requirements;</li><li>Being presentable and confident when facing the camera while remaining at a high level of technical competence in all games;</li></ul>What makes you a strong candidate:   <ul><li>Flexibility of working hours and ability to commit to different shifts (we run 24/7);</li><li>An enthusiastic and positive attitude accompanied by an outgoing personality;</li></ul>Presenting skills;   <ul><li>Ability to maintain high energy levels for the duration of the games (that require more animated performance);</li><li>Good time management skills;</li><li>Attention to details and excellent people skills are essential;</li><li>Prompt decision making;</li><li>Read, understand and speak English;</li></ul>What we give you in return:   <ul><li>A competitive start salary of minimum 1800 BGN;</li><li>Extra pay for bonuses, work on night shift, holidays, weekends;</li><li>"90 days" bonus after your 3rd month of employment;</li><li>An example monthly salary if you would have an average bonus up to 1200 BGN net, 1 weekend shift and 1 official holiday would be around 3100 BGN net;</li><li>Additional health insurance (outpatient &amp; hospital medical care, dental care, coverage of dioptric glasses and more)</li><li>Public transportation cards;</li><li>Multisport Card 100% covered by the employer;</li><li>Workplace suited a few steps away from a subway line;</li><li>Extensive growth opportunities for development in a large, fast-paced international company;</li><li>Company training to the highest industry standards;</li><li>Flexible working time;</li><li>The opportunity to work in a friendly and supportive environment;</li></ul>If we already won your interest, do not hesitate to apply for this opportunity.We are excited to find YOU!

Team Manager (m|f|d)

TELUS Digital

Job description

Other open English speaking jobs

AI Web Search Evaluator

Customer Service Specialist with English (m[f[d)

Game Presenter with English