Team Leader - social media for Beauty Brand – German speaker in Porto

Do you have a passion for beauty and cosmetics, thrive in a digital-first environment, and love building exceptional customer experiences on social media?

We’re looking for a Team Leader to join our growing customer social engagement team for a leading global beauty brand. In this role, you’ll lead a talented team engaging with customers on social media platforms assuring our client’s brand is represented with professionalism, empathy, and flair.

Apply today and help shape the beauty industry’s Social Media experience!

What you'll do 

Team Leadership

• Supervise and motivate a team of customer service agents handling social media interactions;

• Provide regular coaching and performance feedback;

Social Media Engagement

• Enhance the brand's presence and engagement through community management;

• Ensure high-quality, timely responses to customer inquiries across social platforms;

• Handle escalations and resolve complex issues with care;

Operations & Quality

• Track performance metrics and implement continuous improvements;

• Ensure adherence to brand tone and social media guidelines;

• Manage crisis situations swiftly and professionally.

What you'll need

• JUMP Certification for Supervisor completed (internal candidates only);

• Native German speaker with strong English proficiency (min B2);

• Experience in social media community management – mandatory.

• Previous team leadership or supervisory experience in customer service or digital engagement;

• Strong communication, problem-solving, and crisis management skills;

• A natural affinity for social platforms – prior influencer experience or +1K followers is a plus.

Benefits

• Dynamic role in a leading multinational company;

• You will work with one of the world’s top beauty and cosmetics brands;

• A creative, collaborative, and multicultural work environment;

• Ongoing training and development opportunities;

• Modern offices, centrally located with great transport links;

• Free healthy meals (soup, salad, bread, fruit) served in our canteens;

• Health insurance, language classes, sports activities & more.