Swedish-speaking Customer Support Agent to sunny Malta

Are you looking for an exciting job abroad? This one might be for you!

Customer Service is the core of our client. As a Customer Service Specialist, you will be the main point of contact for our client's customers. This means you will understand their issues from their perspective, at the same time you'll be having extensive knowledge on systems and multiple ways to solve customer's problems.

What would you be doing?

• Representing our client in all customer contacts, giving the best service via email, phone, and live chat - part of excellent customer service is building retention with customers, making them feel welcomed, and special, and ensuring that they are enjoying fully their casino experience.
• Communicating with the customers in a gentlemanly manner, in writing as well as verbally - our client expects their Specialists to show respect, honor and personal responsibility, and the ability to keep cool in every situation.
• Building and maintaining relationships with existing and new customers - our clients key goal is to establish trust with their customers. In order to do so, it is vital to listen and understand. The customer service department's goal is not only to help the players. Our clients aim is to make their players choose to play at our client over any other casino whenever they’re looking for a fun casino experience.
• Identify and report improvement areas according to company procedures. As you will be the first one handling customer's issues and understanding them from their perspective, our client wants you to forward your feedback forward to their Product & Tech departments as this enables them to constantly improve their platform in a way that clearly reflects their customers’ perspective.

Providing top-class service by:

• Helping our client's customers with all their inquiries
• Clarifying Terms and Conditions when it is needed
• Explaining how to use the games and services
• Assisting customers with ongoing marketing campaigns
• Logging tasks by company guidelines
• Helping out Payments & Fraud specialists in upholding the security of the company and preventing fraudulent activities
• Advising players on responsible gaming tools and acting proactively on players' gaming patterns
• Escalating and following up on customer cases when needed
• Helping out with translations if needed

Requirements:

• Experience in Support / Customer Services
• Fast typewriting
• Excellent written and verbal communication skills
• Native Swedish speaker and fluent in English
• Previous experience in iGaming or keen interest in sports or casino games
• Willingness to work night shifts only

Which are the benefits?

• Paid flights + 2 weeks paid accommodation to get you started
• Private health care insurance
• Wellness allowance
• Birthday leave
• Company and Team building events