🇵🇹 Start your adventure in Porto as Italian-speaking Customer Support Agent

Are you ready for an exciting new challenge abroad? Have you ever dreamed of a career in customer service? Here’s your chance to do both—in the stunning city of Porto! Join a fast-growing company, build your professional skills, and experience the charm of Porto’s rich culture, scenic river views, and sunny coastal lifestyle—all in one incredible opportunity!

Vacancy

Build your dream life in Porto

Imagine waking up to the gentle sound of the Douro River, with the historic Ribeira district coming to life as the sun rises over the terracotta rooftops of Porto. Your commute takes you through narrow, winding streets adorned with colourful azulejos, past charming cafés, and the majestic Dom Luís I Bridge. As you walk through this picturesque city, the air is filled with the aroma of freshly baked Pão de Ló and Francesinha, reminding you of Porto’s rich culinary heritage.

At the office, you’ll be working as part of a global outsourcing company with over 223,000 employees and a presence in 76 countries. You’ll represent top-tier brands such as Google, Mercedes, Netflix, Pinterest, and more, offering customer service in a vibrant and multicultural environment. With Porto as your backdrop, this is more than just a job—it’s an opportunity to be part of something bigger.

Customer Service Representative

As a Customer Service Agent, your role will be to assist customers through email, social media, and phone, helping them solve their queries with the confidence gained from thorough training. You’ll ensure every interaction leaves the customer feeling satisfied and supported. During your first interview, we’ll walk you through the variety of projects and positions available, ensuring you find the perfect fit for your skills and interests.

While your daily activities will mostly be conducted in Italian, you’ll work in a dynamic, international office where English is the language of choice for connecting with colleagues. This setting will give you the perfect chance to develop your language skills while thriving in your professional life. Start your adventure in Porto, where your career dreams can flourish amidst the beauty and culture of one of Portugal’s most enchanting city.

What happens once you get the job

Moving to Porto is made easy with a seamless transition process. Your flight to Portugal will be reimbursed, and you’ll receive a warm welcome upon arrival at Porto’s airport. Your new colleagues will ensure you feel at home from the start, helping you settle into your new apartment and providing assistance with personal administration like health insurance, banking, and taxes. You’ll even have the chance to take a free Portuguese language course, which is sure to help you get by in day-to-day life, as well as impress your friends when they come to visit!

Destination information

Enjoy the Portuguese lifestyle

The Porto lifestyle is a balance of rich tradition and modern comfort. Known for its relaxed pace and stunning landscapes, Porto offers a unique blend of urban living and nature. Whether you’re exploring the city’s iconic wine cellars, enjoying a leisurely stroll along the Douro, or catching breathtaking views from the Clérigos Tower, there’s always something to discover.

The city’s nightlife, featuring cosy wine bars and lively restaurants, combined with its easy-going atmosphere, will make you feel right at home. Excellent public transport allows you to explore not only Porto but also the scenic northern coast or the nearby Douro Valley, where you can indulge in local culture and stunning views on your days off.

Living and working in Porto is more than a career step—it’s an unforgettable journey through history, culture, and the best of Portugal. Don’t miss the chance to make Porto your new home!

What do you get?

• A gross monthly salary between €1,040.68 (including accommodation) and €1,240.67 (without accommodation).
• You can use a shared apartment with colleagues for free. You will have your own room and share common areas such as the kitchen. Gas, water, electricity and internet are also included.
• Your training (2-4 weeks, depending on the project) is paid: you will receive €92.80 per week.
• You will receive an annual return flight to your home country which will be reimbursed to you.
• Your flight ticket, documents, health insurance and accommodation are paid and arranged for you.
• Interesting career opportunities.
• Free Portuguese course, kite surfing lessons, cooking lessons and much more on offer!
• A welcoming corporate environment with fun activities including Friday movie nights, company dinners and more!
• An unforgettable life experience that you will carry with you for the rest of your life

What is required?

• Fluent Italian (spoken and written).
• Be able to speak and write English at a good level.
• Availability to live and work in Lisbon for approximately 12 months.
• Be at least 18 years of age.
• You have a valid European passport or European identity card.

Does this sound like the job for you? Apply now and our recruiters will be happy to tell you more about the job, the relocation, and the city! 🤩