Sr. Sales Team Leader (French-speaking) - On-site HS03

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. 

If you’re looking to grow and be inspired, as a Sr. Sales Team Leader in Barcelona (Hybrid), you will be part of our team of game-changers who are powering the brands of the future in tech. 

Career growth and personal development 

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. 

What you will do in this role 

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. 

As an Sr. Sales Team Leader on our team, you will: 

- Lead French Market Team Members, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperation

- Coach direct reports on their performance on a regular basis to ensure performance metrics are achieved

- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment

- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations

- Provide subject matter expertise in handling escalated customer calls as needed

- Manage team metrics and retention goals

- Participate in discussions about reasons for attrition and root cause

- Supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements

- Promote the Company's values through both behavior and attitude, including being an advocate for your team members

Your qualifications 

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. 

Concentrix is a great match if you: 

- Have a proficient or bilingual level of French and English

- Have an Associate's degree in related field with four to six years of experience (with at least one year of Progressive Management Experience) preferred

- Have strong communication skills, both written and verbal

- Can demonstrate the ability to lead, mentor and coach a team,

- Have the ability to multi-task, prioritize, and meet timelines on deliverables

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. 

What’s in it for you 

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. 

In this role, we offer benefits that help support your unique lifestyle: 

- Full time 39 hours/week permanent contract: Monday to Thursday, from 09:00 to 18.00, Friday from 09:00 to 17:00

- Competitive salary package

- Friendly office location in Barcelona, with opportunity for a hybrid work model

- Friends hunting (referral) bonus 

- Full paid training about the company and the project you will be working on 

- Career development program and specialized courses 

Experience the best version of you! 

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. 

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” 

Concentrix is an equal opportunity employer 

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. 

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