TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.


Are you a strategic thinker with a passion for leadership and development? Do you thrive in a fast-paced, dynamic environment? Join our team in Essen as an Senior Team Manager (m/f/d) and help us lead our teams through exciting transitions while ensuring consistent performance and growth!

Your tasks:
Support the employees during daily business
Support and enable the team managers to achieve our business goals
Leadership and steady motivation of our teams
Independent preparation of project-related content and briefings
Further development of process quality
Monitoring, reporting and analysis of project-relevant KPIs

What we expect:
2 year experience in leadership 
Excellent oral and written communication skills, specifically minimum C1 English level
Knowledge and understanding of the relevant KPIs
Very good knowledge of MS Office, especially Excel
Positive attitude and self-confident appearance
Structured and autonomous way of working
Ability to resolve conflicts
Flexibility in working hours and high resilience to stress

We will need these documents:
Cover letter, that explains your motivation and expectations for your new role
Extended Curriculum Vitae
Proof (certificates and references)

Become part of our team and apply now!
Our recruiting team is always available to answer your questions and looks forward to receiving your application. 

About us: Since founded in 1998, excellent customer service has been our passion - in 2020 we went one step further and are now part of TELUS Digital. Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.

Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Applicants with special needs will be given preferential consideration if equally qualified.


Are you a strategic thinker with a passion for leadership and development? Do you thrive in a fast-paced, dynamic environment? Join our team in Essen as an Senior Team Manager (m/f/d) and help us lead our teams through exciting transitions while ensuring consistent performance and growth!Your tasks:<ul><li>Support the employees during daily business</li><li>Support and enable the team managers to achieve our business goals</li><li>Leadership and steady motivation of our teams</li><li>Independent preparation of project-related content and briefings</li><li>Further development of process quality</li><li>Monitoring, reporting and analysis of project-relevant KPIs</li></ul>What we expect:<ul><li>2 year experience in leadership </li><li>Excellent oral and written communication skills, specifically minimum C1 English level</li><li>Knowledge and understanding of the relevant KPIs</li><li>Very good knowledge of MS Office, especially Excel</li><li>Positive attitude and self-confident appearance</li><li>Structured and autonomous way of working</li><li>Ability to resolve conflicts</li><li>Flexibility in working hours and high resilience to stress</li></ul>We will need these documents:<ul><li>Cover letter, that explains your motivation and expectations for your new role</li><li>Extended Curriculum Vitae</li><li>Proof (certificates and references)</li></ul>Become part of our team and apply now!Our recruiting team is always available to answer your questions and looks forward to receiving your application. About us: Since founded in 1998, excellent customer service has been our passion - in 2020 we went one step further and are now part of TELUS Digital. Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.Equal Opportunity EmployerAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.Applicants with special needs will be given preferential consideration if equally qualified.

 Senior Team Manager (m|f|d)

Experience the power of a game-changing career 
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.  
If you’re looking to grow and be inspired, as a Technical Support Advisor in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more. 
Career growth and personal development 
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. 
What you will do in this role  
As a Technical Support Advisor on our team, you will: 
- Provide expert support to remotely resolve hardware and/or software technical issues and application problems for our customers 
- Trigger an onsite interaction (parts and/or FSE dispatch) in case the issue cannot be fixed remotely 
- Keep customers informed of the status of their case 
- Document case history and interactions with customer. SW (CRM) to ensure proper handover to field, product/case history tracking and reporting 
- Contribute to maintain the Knowledge Mgmt. System (KMS) sharing the knowledge with the rest of the organization 
- Assist Care Center Agents and Customers on subjects such as product features, specifications, parts info and compatibility, maintenance routines, educational programs and technical aspects in general, based on customer entitlement 
- Assist Field Service Engineers during onsite troubleshooting in case of need  
Your qualifications  
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. 
Concentrix is a great match if you: 
- A native or proficient level of English. Spanish is a plus!
- Strong technical background with bachelor’s degree in Science/Engineering – preferably Mechanical, Industrial or Electrical Engineering – or equivalent 
- Can work collaboratively in an ethnically, linguistically, and culturally diverse environment 
- Excellent organizational skills; able to prioritize work in accordance 
It will be a plus if you have: 
- Experience in a customer facing role (onsite support, remote support or similar) 
- Experience in Graphics Arts products and related technologies 
- Ability to follow and read electrical / electronic diagrams 
- Experience in Additive Manufacturing technology, 3D Modeling Software - Magics (Materialise) and NetFabb (Autodesk) and/or 3D printing workflows 
If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role. 
What’s in it for you 
In this role, we offer benefits that help you support your unique lifestyle: 
- Full time 39 hours/week permanent contract: rotative between Monday and Friday, between 14.00 to 02.00 (shifts vary between 17.00 - 23.00 and 17.00 - 02.00).
- Salary 20 000 euros gross/year + up to 4000 euros gross/year in bonus
- Great location in Barcelona
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs and specialized courses 
 Experience the best version of you! 
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”  
Concentrix is an equal opportunity employer  
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. 
R1538838


Experience the power of a game-changing career Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.  If you’re looking to grow and be inspired, as a Technical Support Advisor in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more. Career growth and personal development We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. What you will do in this role  As a Technical Support Advisor on our team, you will: - Provide expert support to remotely resolve hardware and/or software technical issues and application problems for our customers - Trigger an onsite interaction (parts and/or FSE dispatch) in case the issue cannot be fixed remotely - Keep customers informed of the status of their case - Document case history and interactions with customer. SW (CRM) to ensure proper handover to field, product/case history tracking and reporting - Contribute to maintain the Knowledge Mgmt. System (KMS) sharing the knowledge with the rest of the organization - Assist Care Center Agents and Customers on subjects such as product features, specifications, parts info and compatibility, maintenance routines, educational programs and technical aspects in general, based on customer entitlement - Assist Field Service Engineers during onsite troubleshooting in case of need  Your qualifications  We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: - A native or proficient level of English. Spanish is a plus!- Strong technical background with bachelor’s degree in Science/Engineering – preferably Mechanical, Industrial or Electrical Engineering – or equivalent - Can work collaboratively in an ethnically, linguistically, and culturally diverse environment - Excellent organizational skills; able to prioritize work in accordance It will be a plus if you have: - Experience in a customer facing role (onsite support, remote support or similar) - Experience in Graphics Arts products and related technologies - Ability to follow and read electrical / electronic diagrams - Experience in Additive Manufacturing technology, 3D Modeling Software - Magics (Materialise) and NetFabb (Autodesk) and/or 3D printing workflows If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role. What’s in it for you In this role, we offer benefits that help you support your unique lifestyle: - Full time 39 hours/week permanent contract: rotative between Monday and Friday, between 14.00 to 02.00 (shifts vary between 17.00 - 23.00 and 17.00 - 02.00).- Salary 20 000 euros gross/year + up to 4000 euros gross/year in bonus- Great location in Barcelona- Bring-a-friend (referral) bonus opportunities- Full paid training on the company and the project you'll be working on- Career development programs and specialized courses  Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”  Concentrix is an equal opportunity employer  We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1538838

Technical Support Advisor (English-speaking) On-site HD01

Experience the power of a game-changing career 
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. 
If you’re looking to grow and be inspired, as an Account Manager in Malaga (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech where you will drive the sales cycle, nurture client relationships and showcase your expertise in advanced cloud technologies. 
Career growth and personal development 
This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. 
What you will do in this role 
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. 
As an Account Manager on our team, you will: 
- Be the first contact point for many customers, deliver a strong first impression, cultivate and expand a portfolio of clients, leveraging your sales expertise 
- Serve as a trusted advisor, guiding businesses in adopting advanced cloud technologies 
- Drive revenue growth by identifying and capitalizing on opportunities to fulfil small and medium sized businesses needs of our client's leading cloud technologies 
- Maximize up-sell and cross-sell opportunities collaborating with Solution Specialists and Partner Connection Managers 
- Collect feedback from customers and articulate it back to the business: “Voice of customer.” 
Your qualifications 
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. 
Concentrix is a great match if you: 
- Are bilingual or proficient in English 
- Have 1-2 years’ experience in IT sales with a proven track record of success and/or sales account management or customer management experience 
- Have experience using Microsoft Office Suite applications and Client Relationship Management systems such as Dynamics 365, Salesforce, etc. 
It would be a plus if you: 
- Have experience working with or selling MS Azure, Office 365, Dynamics 365 or similar solutions 
- Have Microsoft Fundamentals certification on MS Azure, Modern Workplace and/or BizApps 
Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. 
What’s in it for you 
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. 
In this role, we offer benefits that help support your unique lifestyle: 
- A competitive salary package that you will live well on in Spain; OTE 40,000 euros gross/year
- Relocation support*
- Full-time Spanish contract: 39h/week, Monday to Friday, from 09.00 to 18.00
- We also help you with what you need to start working and living in Spain
- Full paid training for the company and the products you will be working on
- A modern centrally placed office in Benalmadena, right next to the beach area
 
Experience the best version of you! 
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. 
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” 
Concentrix is an equal opportunity employer 
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. 
R1548759


Experience the power of a game-changing career Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as an Account Manager in Malaga (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech where you will drive the sales cycle, nurture client relationships and showcase your expertise in advanced cloud technologies. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As an Account Manager on our team, you will: - Be the first contact point for many customers, deliver a strong first impression, cultivate and expand a portfolio of clients, leveraging your sales expertise - Serve as a trusted advisor, guiding businesses in adopting advanced cloud technologies - Drive revenue growth by identifying and capitalizing on opportunities to fulfil small and medium sized businesses needs of our client's leading cloud technologies - Maximize up-sell and cross-sell opportunities collaborating with Solution Specialists and Partner Connection Managers - Collect feedback from customers and articulate it back to the business: “Voice of customer.” Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: - Are bilingual or proficient in English - Have 1-2 years’ experience in IT sales with a proven track record of success and/or sales account management or customer management experience - Have experience using Microsoft Office Suite applications and Client Relationship Management systems such as Dynamics 365, Salesforce, etc. It would be a plus if you: - Have experience working with or selling MS Azure, Office 365, Dynamics 365 or similar solutions - Have Microsoft Fundamentals certification on MS Azure, Modern Workplace and/or BizApps Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. What’s in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle: - A competitive salary package that you will live well on in Spain; OTE 40,000 euros gross/year- Relocation support*- Full-time Spanish contract: 39h/week, Monday to Friday, from 09.00 to 18.00- We also help you with what you need to start working and living in Spain- Full paid training for the company and the products you will be working on- A modern centrally placed office in Benalmadena, right next to the beach areaExperience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1548759

Account Manager (English-speaking) - On-site - Cloud Solutions MV02

Your benefits:
Competitive Salary: The salary is EUR 2, 500 gross (plus the government-mandated supplement for work during night hours and public holidays).
Health Coverage: Private health insurance after 3 months of probation.
Modern Workspace: Work in a great office in city center of Riga, featuring modern workspaces with fun floor, PlayStation, table tennis, and many more.
Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.
Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.
Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.
Team Spirit: Participate in social gatherings, sports events, and team-building activities. Receive a bonus for referring new employees.
Career Development & Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.

Your responsibilities:
Client Understanding: Design, schedule and lead psycho-educational group sessions/workshops. Lead projects or activities assigned by the wellbeing team manager.
Expert Support: Lead informational wellbeing activities for newhires. Support the Talent Acquisition department by advising on potential employee suitability for the project. 
Customer Satisfaction: Conduct Individual and group sessions with employees. Provide employees with tools to build emotional intelligence and resilience. Deliver crisis intervention services when required.

Your skills:
Language Proficiency: Very good knowledge of English language, written and verbal. Additional language skills are highly desirable.
Experience: Have completed at least 3 years with clients and patients. Proficiency in conflict and crisis management. Proficient user of the common office software applications.
Education: Master's degree in Clinical and Health Psychology.
Professional Skills: Outstanding communication skills and high level of discretion and confidentiality. Comfortable to work independently and a strong team worker. Creative out of the box thinking and a high level of motivation.
Eligibility: 

We will need these documents:
Cover letter and resume.

Join Us and Be the Voice that Drives Success!



Your benefits:<ul><li>Competitive Salary: The salary is EUR 2, 500 gross (plus the government-mandated supplement for work during night hours and public holidays).</li><li>Health Coverage: Private health insurance after 3 months of probation.</li><li>Modern Workspace: Work in a great office in city center of Riga, featuring modern workspaces with fun floor, PlayStation, table tennis, and many more.</li><li>Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.</li><li>Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.</li><li>Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.</li><li>Team Spirit: Participate in social gatherings, sports events, and team-building activities. Receive a bonus for referring new employees.</li><li>Career Development &amp; Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.</li></ul>Your responsibilities:<ul><li>Client Understanding: Design, schedule and lead psycho-educational group sessions/workshops. Lead projects or activities assigned by the wellbeing team manager.</li><li>Expert Support: Lead informational wellbeing activities for newhires. Support the Talent Acquisition department by advising on potential employee suitability for the project. </li><li>Customer Satisfaction: Conduct Individual and group sessions with employees. Provide employees with tools to build emotional intelligence and resilience. Deliver crisis intervention services when required.</li></ul>Your skills:<ul><li>Language Proficiency: Very good knowledge of English language, written and verbal. Additional language skills are highly desirable.</li><li>Experience: Have completed at least 3 years with clients and patients. Proficiency in conflict and crisis management. Proficient user of the common office software applications.</li><li>Education: Master's degree in Clinical and Health Psychology.</li><li>Professional Skills: Outstanding communication skills and high level of discretion and confidentiality. Comfortable to work independently and a strong team worker. Creative out of the box thinking and a high level of motivation.</li><li>Eligibility: </li></ul>We will need these documents:<ul><li>Cover letter and resume.</li></ul>Join Us and Be the Voice that Drives Success!

Senior Team Manager (m|f|d)

TELUS Digital

Job description

Other open English speaking jobs

Technical Support Advisor (English-speaking) On-site HD01

Account Manager (English-speaking) - On-site - Cloud Solutions MV02

Mental Health Professional (m|f|d)