Retail Customer Service Agent in Lisbon (French Speaker)
Blu Selection
Full-Time
Portugal
Onsite
French & English
Valid through 2025-02-07
Job description
You love pets and want to share your knowledge with other people?
You are interested in being part of a multicultural team in a company which works alongside well-known brands?
You want to relocate to the beautiful capital of Portugal – Lisbon?
Then this could be the perfect opportunity for you to have your experience of a lifetime!
Your responsibilities and impact as Retail Customer Service Agent will be:
- Answering questions from customers regarding the products, orders, payment methods or accounts while always remaining calm and polite
- Handling complaints in an empathetic way to solve the customers' problems
- Preparing, maintaining and reviewing purchasing files
- Working on continuous improvement for client satisfaction
Skills, qualifications and interests you need to succeed in this role:
- You are a native French speaker with good English skills (this is a must!)
- Experience in this industry is a plus but not required
- You are excited to face a new challenge such as leaving your home country and settling down somewhere new
- You love travelling, meeting people from different countries and getting to know their culture
- You want to work in a great team with people from all over Europe
- You are motivated, reliable and adaptable to various situations
- Your communication skills are flawless
- You are willing to learn and, develop and acquire new skills
- You are dynamic and self-motivated?
What’s in it for you?
- 6-month temporary contract
- Working hours: Monday to Friday, rotating shifts 8 am to 5:30 pm
- A package in line with the market: 890€ gross / month x 14 months + 100€ / month language bonus + up to 60€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
- If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 4 months within the company + 4 months of accommodation in shared flat provided by the company (rental fee to pay)
- Opportunity to be part of a challenging and fast paced environment
- Possibility to collaborate with some of the biggest brands in the industry
- A multicultural and international environment