Blu Selection

Retail Customer Service Agent in Lisbon (French Speaker)

Blu Selection

Full-Time
Portugal
Onsite
French & English
Valid through 2025-02-07

Job description

You love pets and want to share your knowledge with other people?

You are interested in being part of a multicultural team in a company which works alongside well-known brands?

You want to relocate to the beautiful capital of Portugal – Lisbon?

Then this could be the perfect opportunity for you to have your experience of a lifetime!

Your responsibilities and impact as Retail Customer Service Agent will be:

  • Answering questions from customers regarding the products, orders, payment methods or accounts while always remaining calm and polite
  • Handling complaints in an empathetic way to solve the customers' problems
  • Preparing, maintaining and reviewing purchasing files
  • Working on continuous improvement for client satisfaction

Skills, qualifications and interests you need to succeed in this role:

  • You are a native French speaker with good English skills (this is a must!)
  • Experience in this industry is a plus but not required
  • You are excited to face a new challenge such as leaving your home country and settling down somewhere new
  • You love travelling, meeting people from different countries and getting to know their culture
  • You want to work in a great team with people from all over Europe
  • You are motivated, reliable and adaptable to various situations
  • Your communication skills are flawless
  • You are willing to learn and, develop and acquire new skills
  • You are dynamic and self-motivated?

What’s in it for you?

  • 6-month temporary contract
  • Working hours: Monday to Friday, rotating shifts 8 am to 5:30 pm
  • A package in line with the market: 890€ gross / month x 14 months + 100€ / month language bonus + up to 60€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
  • If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 4 months within the company + 4 months of accommodation in shared flat provided by the company (rental fee to pay)
  • Opportunity to be part of a challenging and fast paced environment
  • Possibility to collaborate with some of the biggest brands in the industry
  • A multicultural and international environment