Quality Analyst in Lisbon (Flemish Speaker)

Are you detail-oriented and passionate about quality assurance? Join our team in Lisbon as a Quality Analyst and be part of an international and dynamic work environment.

As a Flemish Quality Analyst, your role will be crucial in ensuring top-tier customer service performance for one of our prestigious projects.

Your Responsibilities:

• Monitoring and evaluating customer interactions to ensure adherence to quality standards.
• Providing feedback and coaching to customer service representatives to improve performance.
• Identifying areas of improvement and working closely with management to enhance service quality.
• Conducting audits and reporting insights to optimize customer satisfaction.
• Ensuring compliance with company policies and regulatory requirements.

Skills, Qualifications & Interests:

• Native-level Flemish and a good command of English.
• Excellent analytical and problem-solving skills.
• Strong attention to detail and ability to evaluate conversations effectively.
• Experience in quality assurance or customer service is a plus.
• Willingness to relocate to Lisbon for an international career experience.
• Valid work permit for Portugal (required).

What's in it for you?

• Contract: 12-month contract with a 30-day trial period.
• Salary: €1,650 gross/month x 14 months.
• Performance Bonus: €2,400 per year (€600 quarterly).
• Meal Allowance: Meal vouchers included.
• Health Insurance: Private health insurance from day 1.
• Relocation Package: Provided for candidates coming from abroad.

Why Lisbon?

• A vibrant city with rich cultural heritage and historical landmarks.
• Affordable living in a European capital.
• Enjoy warm weather and stunning beaches all year round.
• A welcoming and diverse international community.
• Savor delicious Portuguese cuisine and world-famous coffee culture.

About the Company:

Founded in 2000 by two French entrepreneurs, our company has grown into a global leader in customer experience solutions. With over 75,000 multilingual employees across 50+ countries, we are committed to delivering top-notch customer support for industry-leading brands. Now, we are expanding our Lisbon hub and looking for talented professionals to join our team.