Payment, Risk & Fraud Manager for iGaming client in Malta

Employment Type: Full-Time

Working hours:

Reports To: Chief Operating Officer

Job Overview:

Our client is on the lookout for a dynamic and experienced Payments, Risk & Fraud Manager to spearhead their risk management, fraud detection, and payment operations. This role is crucial in ensuring smooth, secure financial transactions while providing an exceptional player experience. If you have a passion for risk mitigation, fraud prevention, and payment optimization in the iGaming sector, this is your chance to make a real impact!

You’ll be working closely with customer support and other key departments, ensuring seamless collaboration and a deep understanding of customer service challenges. Your ability to blend compliance expertise with a player-first mindset will be key to success in this role.

Key Responsibilities: Risk Management & Fraud Prevention:

• Develop and implement cutting-edge fraud prevention strategies.
• Monitor, analyze, and mitigate risk exposure across all platforms.
• Leverage fraud detection tools and manual reviews to stay ahead of suspicious activity.
• Stay on top of emerging fraud trends, ensuring our client is always one step ahead.
• Work closely with the key compliance officer to align AML and KYC procedures with regulatory standards.
• Act as the go-to expert for all risk, fraud, and regulatory escalations.

Payment Processing Oversight:

• Own and optimize the entire payment lifecycle – from deposits to chargebacks.
• Assist CEO and COO with Partner proposals with Payment Service Providers (PSPs) to drive seamless payment solutions for the company’s clients when necessary.
• Ensure all financial transactions are processed efficiently and securely.
• Troubleshoot and resolve payment-related issues in collaboration with internal and external stakeholders.
• Monitor player transactions to detect and address suspicious activities proactively.

Team Leadership & Development:

• Lead, inspire, and develop a high-performing Payments, Risk & Fraud Prevention (RFP) team.
• Conduct 1:1 coaching sessions, fostering growth and professional development.
• Champion a collaborative team culture that aligns with company values.
• Design training programs to upskill the team in fraud detection, AML, and payment processes.

Regulatory Compliance & Responsible Gaming (RG):

• Ensure strict compliance with AML, RG, and KYC policies in partnership with the Key Compliance Officer.
• Take ownership of RG escalations, supporting players facing self-exclusion and responsible gaming interventions.
• Proactively monitor player activity for problematic gambling behaviors and escalate when needed.
• Maintain accurate records for compliance audits and regulatory checks.

Operational Efficiency & Data Analysis:

• Identify areas for improvement in payment tools, risk prevention, and compliance workflows.
• Track and analyze KPIs for fraud detection, risk management, and payment operations.
• Prepare insightful reports for leadership on fraud trends, payments, and risk strategies.
• Use data-driven insights to continuously enhance risk and payment processes.
• Take ownership of special projects aimed at optimizing overall operational efficiency.
• Assist with Client onboarding

Requirements:

• 5+ years of experience in risk management, fraud prevention, or payment operations in the iGaming industry.
• Strong background in fraud detection tools, payment gateways, and transaction monitoring.
• Deep understanding of iGaming payment flows, risk assessment, and fraud techniques.
• Solid knowledge of AML, KYC, and compliance frameworks.
• Proven expertise in working with global payment methods and PSPs.
• Exceptional analytical and problem-solving skills with an eye for detail.
• Experience leading and mentoring high-performing teams.
• Strong communicator and collaborator, working seamlessly across departments.
• Proficiency in SQL, Excel, and fraud detection platforms; machine learning experience is a plus.
• Flexibility to work shifts, including on-call support when needed.
• Clear criminal record required.

Preferred Qualifications:

• Certifications in AML, RG, fraud prevention, or payment processing.
• Hands-on experience handling client communications and escalations.
• Strong familiarity with iGaming payment providers and compliance requirements.

Benefits:

• Supportive Environment: Work with an incredible team that values collaboration, innovation, and personal growth.
• Hybrid working arrangement - ability to strike the right balance between work and personal life
• Career Growth: Our client invests in your success and provides opportunities for continuous learning and advancement.
• Health insurance & Wellness Benefit

If you’re a passionate Payments and Risk Manager ready to take on a fast-paced, exciting challenge in the iGaming world, we’d love to hear from you!