Hotel Chain Customer Advisor in Lisbon (French Speaker)

Do you have a passion for the travel and tourism industry? Do you like traveling when everything goes the way it should? You can have an impact on making travelers´ journeys a success!

A luxury hotel chain is looking for support for its hospitality customer service team based in Lisbon.

Your responsibilities and impact as a Hotel Chain Customer Advisor will be:

• Booking management (altering, canceling, or creating new reservations)
• Assisting clients via inbound email and chat inquiries in the after-sales process by answering inquiries regarding reservations and attending to potential requests
• Managing the reservations back-office (ticket issuing, modification, and cancellation of reservations)

Skills, experiences, and interests you need to succeed in this role: 

• A native level of French and a professional level of English (C1-C2)
• Having previous experience in GDS tools (Ideally)
• Enthusiasm for traveling, tourism and hotel industry
• Knowledge of the value and impact that a good customer experience can create
• Being an attentive listener, comfortable and skilful at communicating with people
• Being energetic, innovative, and working proactively at a fast-pace
• Excitement about intercultural communication and the expatriate lifestyle
• Living in or willing to relocate to Lisbon for an international career and life experience
• Having a valid work permit for Portugal (required).

What’s in it for you?

• Type of Contract: Fixed-term contract of 6 months
• Working Hours: Monday to Friday (Monday to Friday 7h-16h or 8h-17h or 9h-18h (Including Public Holidays)
• Training on site, and after hybrid
• Salary Conditions: A package in line with the market: 890€ gross / month x 14 months + 150€gross/month complexity bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
• If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 4 months within the company + 6 months of accommodation in a shared flat provided by the company (rental fee of 280€/month to pay)
• Opportunity to be part of a challenging and fast-paced environment
• Possibility to collaborate with some of the biggest brands in the industry
• A multicultural and international environment
• Career Growth Opportunities: Various career development chances in different paths.

Your Future Company:

Started up by 2 French entrepreneurs in the 2000s, the company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees.

• In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands.