Next Job Abroad

German-speaking Customer Support Agent

Next Job Abroad

Full-Time
Greece
Remote
German & English
Valid through 2024-12-31

Job description

Our client is looking for German-speaking talents who will be the primary point of contact for customer requests, representing Mercedes-Benz, the top German manufacturer of cars, buses, and trucks.

Join a team dedicated to providing top customer experience and at the same time build your professional network, improve your communication skills, and enrich your CV with notable work experience.

Your responsibilities:
  • Be the primary point of contact for customer requests, representing one of the world’s most esteemed car brands
  • Utilize phone calls, e-mails and chats in order to provide a seamless customer experience
  • Respond to inquiries about products and services, offering expert advice on a range of car-related matters
  • Resolve issues as they arise – addressing customers’ concerns in a professional and timely manner
  • Turn every customer into a happy customer!
  • Enjoy your time in Greece 😊
What you will bring:
  • Fluency in German
  • Very good use of English – both in written and spoken language
  • A profound passion for cars is a big plus
  • Work experience as a customer support/customer care representative for at least 6 months will be preferred
  • Highly developed communication skills
  • A genuine problem-solving mentality and a deep sense of ownership
  • Tech savviness and learning agility
  • A positive attitude
What our client will offer:
  • Complete relocation support (our client will cover all the costs from the moment you leave your house until the moment you are ready to rent your first home in Greece)
  • Competitive monthly salary + 2 extra salaries per year
  • Health care benefits and numerous other discounts
  • Fully remunerated training by certified instructors
  • A career path within a company of more than 11.500 employees
  • Special events
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
  • The opportunity to work for a Great Place to Work-Certified Company