German Speaking Customer Service Agent in Porto

Porto is calling! We are looking for Customer Service Representatives to join a dynamic and rapidly growing team in Porto. In this role, you will ensure qualitative and fast customer service via email, chat and phone to represent a famous brand.

Your responsibilities as a Customer Service Representative will include:

• Handle incoming and outgoing calls with professionalism and empathy.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues, process orders, and manage requests effectively.
• Maintain detailed records of customer interactions in the CRM system.
• Follow scripts and guidelines to ensure consistency and quality service.
• Meet performance metrics such as call resolution time and customer satisfaction.
• Stay updated on product knowledge and company policies.
• Ensure customer satisfaction by managing expectations and following up when needed.

Skills, qualifications, and interests needed for success in this role:

• native level in German + advanced English skills
• Strong critical thinking abilities
• Interest in social media
• A reliable and proactive approach to tasks
• Previous experience in customer service or content moderation is desirable but not required
• Commitment to providing high-quality, accurate information
• Willingness to work and live in Porto, Portugal

What’s in it for you?

• Full-time 6-month contract with 40 hours per week
• Rotative shifts (depending on the project)
• Competitive salary package: €950 gross/month (14 times per year) + €450 gross/month (12 times per year) + €7.63/day meal allowance + performance bonus + private health insurance
• If you live outside Portugal: reimbursement of the first flight ticket (up to €400) after 180 days + hotel stay for 28 days
• If you live within Portugal: travel reimbursement (up to €150) after 90 days + hotel stay for 15 days
• Fully paid training, professional development, and career progression
• Work in an international environment with a multinational company based in Lisbon
• An interesting work environment in a modern center with an international tea

About the company:

Founded in 2000 by two French entrepreneurs, the company has grown into an international leader in customer experience with over 50,000 employees worldwide. In its international center in Lisbon, the company handles customer experiences for some of the world’s most advanced brands.

Living in Porto: What to Expect

• Breathtaking cityscape along the Douro River
• Charming houses adorned with vibrant paints, tiles, and history
• Delicious Portuguese cuisine and the famous Port wine
• Harry Potter fans in cloaks near Lello Bookshop
• Friendly locals, positive vibes, and a lively urban lifestyle
• A large English-speaking community and international ambience

Is this project not the best fit for you? Feel free to check our other opportunities for German speakers, or send us your CV to be considered for other projects or future opportunities.