Blu Selection

Fashion Customer Advisor for a Clothing Company in Lisbon (French Speaker)

Blu Selection

Full-Time
Portugal
Onsite
French & English
Valid through 2025-03-27

Job description

You are passionate about fashion and want to share your knowledge with other people? You are interested being part of a multicultural team in a company which works alongside well-known brands like Calvin Klein and Tommy Hilfiger and Abercrombie & Fitch? You want to relocate to the beautiful Portugal – Lisbon?

Your responsibilities and impact as a Customer Service Agent will be:

  • Being a fashion mentor to the customers during their shopping experience
  • Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media
  • Answering questions and providing troubleshooting regarding the products, orders, payment methods or shipping, while always remaining calm and polite 
  • Transforming online credit simulations into completed files
  • Handling calls for prospects and clients
  • Being in contact with other departments and redirecting related cases and issues to responsible departments

What’s in it for you?

  • Type of contract: yearly
  • Working hours: 40h/week (8h/day) from Monday to Sunday, 7am - 9pm
  • Salary conditions* – 2 options:
  1. Including free accommodation (shared flat, all bills included): 1040€ gross/month
  2. Excluding accommodation: 1240€ gross/month
  • Relocation support for international candidates:
  • Reimbursement of your initial flight expenses
  • Airport pick up
  • yearly two-way flight ticket back to your home country (within the EU)
  • Help in paperwork
  • Free Portuguese lessons, cooking classes, sport activities and social events organized by the company
  • Real career opportunities: opportunity to enter a development program within 6 months to get access to other opportunities within the company: from different projects to QA, Team Lead or Supervisor roles

Skills, qualifications and interests you need to succeed in this role:

  • A native level of French and a good level of English
  • Enthusiasm about fashion and trends
  • Knowledge of the value and impact that a good customer experience can create Being an attentive listener, comfortable and skillful at communicating with people 
  • Living in or willing to relocate to Lisbon for an international career and life experience
  • Having a valid Portuguese work permit (required).

What should you expect from living in Lisbon?

  • A colorful city view and a rich cultural history
  • Pros of living in a European capital on a budget
  • Delicious Portuguese cuisine and famous cafe culture
  • Friendly people, good vibes and a happy-go-lucky urban life
  • Warm climate all year and a sunny beach life next to the Atlantic
  • A large English-speaking local community and international environment