We are a recruitment and staffing agency with a focus on multilingual jobs for the customer agent and tech sectors in Greece and Portugal. Speakit strives for excellence both towards their candidates and their clients, by cooperating with multinational companies such as Webhelp, Teleperformance, Ttec, Salescode, e-value, and 24-7 in touch. Our main priority is our candidates’ experience!


On behalf of our client, a leading e-commerce platform offering a wide range of products in categories such as music, film, electronics, toys, jewelry, watches, baby products, gardening, and DIY, we are looking for a talented Dutch Customer Care Agent to join their dynamic team.
As a Dutch Customer Care Agent, you will be the primary point of contact for our client’s Dutch-speaking customers, providing support and assistance via email, chat, and phone. Your goal will be to ensure customer satisfaction by handling inquiries, resolving issues, and maintaining a positive brand image.

Key Responsibilities
Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
Provide accurate information about our products, services, and policies.
Resolve customer complaints and issues efficiently, escalating to the appropriate team when necessary.
Process orders, returns, and exchanges according to company guidelines.
Maintain accurate customer records and handle sensitive data with confidentiality.
Requirements
Native or fluent in Dutch.
Proficient in English.
Previous experience in customer service is a plus.
Strong problem-solving skills.
High level of empathy, patience, and a customer-first attitude.
Flexibility to work shifts, including evenings & weekends.
Benefits
Competitive salary and benefits package.
Performance bonus.
Flexible working hours and the option for remote work all over Greece
Relocation package to Greece (flight tickets, 4 weeks of paid accommodation, real estate agency fees covered)
Private medical insurance.


On behalf of our client, a leading e-commerce platform offering a wide range of products in categories such as music, film, electronics, toys, jewelry, watches, baby products, gardening, and DIY, we are looking for a talented Dutch Customer Care Agent to join their dynamic team.As a Dutch Customer Care Agent, you will be the primary point of contact for our client’s Dutch-speaking customers, providing support and assistance via email, chat, and phone. Your goal will be to ensure customer satisfaction by handling inquiries, resolving issues, and maintaining a positive brand image.<h3>Key Responsibilities</h3><ul><li>Respond to customer inquiries via email, chat, and phone in a timely and professional manner.</li><li>Provide accurate information about our products, services, and policies.</li><li>Resolve customer complaints and issues efficiently, escalating to the appropriate team when necessary.</li><li>Process orders, returns, and exchanges according to company guidelines.</li><li>Maintain accurate customer records and handle sensitive data with confidentiality.</li></ul><h3>Requirements</h3><ul><li>Native or fluent in Dutch.</li><li>Proficient in English.</li><li>Previous experience in customer service is a plus.</li><li>Strong problem-solving skills.</li><li>High level of empathy, patience, and a customer-first attitude.</li><li>Flexibility to work shifts, including evenings &amp; weekends.</li></ul><h3>Benefits</h3><ul><li>Competitive salary and benefits package.</li><li>Performance bonus.</li><li>Flexible working hours and the option for remote work all over Greece</li><li>Relocation package to Greece (flight tickets, 4 weeks of paid accommodation, real estate agency fees covered)</li><li>Private medical insurance.</li></ul>

Dutch speaking Customer Care Agent | E-commerce - Remote in Greece

Description and Requirements
*Please note that the position is based in Sofia, Bulgaria and we will assist you to relocate.
**We can issue a work permit for non-EU citizens, which will allow you to reside and work in our country.

Are you ready to take the next step in your career and achieve your next challenge?

If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!

As a Digital Trust and Safety Specialist with Dutch and English you will: 
Review user-generated back-office information to ensure compliance with established policies 
Take prompt and appropriate action on information that violates guidelines or poses risks
Stay updated on internal policies to ensure accurate implementation
Identify and analyze patterns to proactively address potential risks

We are looking for someone with: 
High attention to detail
Comfortable processing sensitive information
Strong ability to defend decisions and provide context with logical reasoning
Ability to identify patterns in behavior to enhance decision-making
Strong organizational and time management skills to deal with shifting priorities and high volumes of work
Experience investigating fraud, spam, or other types of inappropriate information is an asset

Required Qualifications:
Fluent in Dutch  
B2 or higher English language skill

In return, we will give you:
Fully paid training
Stable job and career development opportunities
Attractive salary
Additional health insurance
50+ benefits and services to choose from
Positive international working environment
Support and learning
Employee referral bonuses
Financial support during relocation for candidates located outside of Bulgaria (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)

We care about our employees' well-being, invest in their future growth, and encourage fun and team-building projects!

Does it sound like the perfect job for you? Apply now!

About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners. 


 #LI-DNI
Additional Job Description Are you ready to take the next step in your career and achieve your next challenge? TELUS Digital Bulgaria is looking for you!

Language ReferenceDutchEnglish
EEO Statement At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.



<h3>Description and Requirements</h3>*Please note that the position is based in Sofia, Bulgaria and we will assist you to relocate.**We can issue a work permit for non-EU citizens, which will allow you to reside and work in our country.Are you ready to take the next step in your career and achieve your next challenge?If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!As a Digital Trust and Safety Specialist with Dutch and English you will: <ul><li>Review user-generated back-office information to ensure compliance with established policies </li><li>Take prompt and appropriate action on information that violates guidelines or poses risks</li><li>Stay updated on internal policies to ensure accurate implementation</li><li>Identify and analyze patterns to proactively address potential risks</li></ul>We are looking for someone with: <ul><li>High attention to detail</li><li>Comfortable processing sensitive information</li><li>Strong ability to defend decisions and provide context with logical reasoning</li><li>Ability to identify patterns in behavior to enhance decision-making</li><li>Strong organizational and time management skills to deal with shifting priorities and high volumes of work</li><li>Experience investigating fraud, spam, or other types of inappropriate information is an asset</li></ul>Required Qualifications:<ul><li>Fluent in Dutch  </li><li>B2 or higher English language skill</li></ul>In return, we will give you:<ul><li>Fully paid training</li><li>Stable job and career development opportunities</li><li>Attractive salary</li><li>Additional health insurance</li><li>50+ benefits and services to choose from</li><li>Positive international working environment</li><li>Support and learning</li><li>Employee referral bonuses</li><li>Financial support during relocation for candidates located outside of Bulgaria (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)</li></ul>We care about our employees' well-being, invest in their future growth, and encourage fun and team-building projects!Does it sound like the perfect job for you? Apply now!About us: TELUS Digital Bulgaria is a publicly traded company (NYSE &amp; TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.  #LI-DNIAdditional Job Description Are you ready to take the next step in your career and achieve your next challenge? TELUS Digital Bulgaria is looking for you!Language ReferenceDutchEnglishEEO Statement At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.Equal Opportunity EmployerAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Digital Trust and Safety Specialist with Dutch and English

Hou je van online shoppen, en hecht je veel belang aan een kwalitatieve klantenservice? Dan is deze job misschien iets voor jou. Deze job biedt je de kans om te werken in Lissabon voor een van de toonaangevende webwinkels voor boeken, speelgoed, electronica. Of je nu op zoek bent naar een nieuwe uitdaging of gewoon het leven in het buitenland wilt ervaren, bij ons vind je vast wat je zoekt!
Jouw verantwoordelijkheden en impact als medewerker klantenservice zijn:
Een mentor zijn voor consumenten met vragen over verschillende onderwerpen
Het geven van de best mogelijke antwoorden en oplossingen voor vragen en zorgen van klanten op de manier waar jij je het meest vertrouwd in voelt: via de telefoon, via e-mail of social media
Het leveren van een rustige en vindingrijke probleemoplossing voor vragen van klanten met betrekking tot hun winkelervaring
In contact staan met andere afdelingen en gerelateerde zaken en problemen doorverwijzen naar gerelateerde afdelingen
Vaardigheden, kwalificaties en interesses die je nodig hebt om in deze functie te slagen:
Je spreekt Nederlands als moedertaal en minimaal B2 in het Engels
Kent de waarde en impact die een goede klantervaring kan creëren
Je bent een aandachtig luisteraar, comfortabel en vaardig in het communiceren met mensen
Je vindt het leuk om energiek en innovatief te zijn en proactief te werken in een hoog tempo
Enthousiast bent over interculturele communicatie en de expat levensstijl
Je woont al in Lissabon woont of bereid bent om naar Lissabon te verhuizen voor een internationale carrière en levenservaring
Wat zit er voor jou in?
Type contract: Een contract voor bepaalde tijd dat elk jaar verlengd kan worden
Werktijden: Voltijds (40u/week, 8u/dag) in roterende shifts (ma-zon, 7u - 21u)
Werken van thuis uit in geheel Portugal
Opleiding: Heb een kick-start van je carrière met de intensieve training die het bedrijf biedt aan hun nieuwe medewerkers
Salarisvoorwaarden(*): Je hebt 2 opties:
Inclusief accommodatie (gedeelde flat, g/w/l inbegrepen): 1040€ bruto/maand
Exclusief huisvesting: 1298€ bruto/maand
(*) Vergoeding tijdens de opleidingsperiode indien succesvol (5-20 werkdagen): 50% van uw uurloon (lagere belastingen).

Verhuispakket voor internationale kandidaten:
Vergoeding van uw initiële vliegkosten na 9 maanden
Luchthaven pick-up en transfer
Jaarlijks ticket voor een enkele reis terug naar uw thuisland (binnen de EU)
Hulp bij papierwerk, openen bankrekening, enz. bij uw aankomst.
Extra voordelen:
Particuliere ziektekostenverzekering na 6 maanden contract die een aanvulling is op de standaard verzekering
Gratis Portugese lessen, kooklessen, sportactiviteiten en sociale evenementen georganiseerd door het bedrijf
Portugese feestdagen en 22 betaalde vakantiedagen
Wat kun je verwachten van wonen in Lissabon?
Een kleurrijk stadsgezicht en een rijke culturele geschiedenis
Voordelen van leven in een Europese hoofdstad met een budget
Heerlijke Portugese keuken en beroemde cafécultuur
Vriendelijke mensen, goede vibes en een happy-go-lucky stadsleven
Het hele jaar door een warm klimaat en een zonnig strandleven aan de Atlantische Oceaan
Een grote Engelssprekende lokale gemeenschap en internationale omgeving
Jouw Toekomstige Bedrijf:
In Lissabon vind je het bedrijf dat voor je zorgt, van je loopbaanontwikkeling, talenkennis en accommodatie tot je sociale integratie. Je toekomstige nieuwe werkgever is een multinationale organisatie die erkend is als een van de beste leveranciers van verkoop- en klantenserviceoplossingen ter wereld. Ben jij klaar om een toegevoegde waarde te zijn voor hun internationale team met talenten van meer dan 80 nationaliteiten van over de hele wereld? Dan zijn zij op zoek naar jou!


Hou je van online shoppen, en hecht je veel belang aan een kwalitatieve klantenservice? Dan is deze job misschien iets voor jou. Deze job biedt je de kans om te werken in Lissabon voor een van de toonaangevende webwinkels voor boeken, speelgoed, electronica. Of je nu op zoek bent naar een nieuwe uitdaging of gewoon het leven in het buitenland wilt ervaren, bij ons vind je vast wat je zoekt!Jouw verantwoordelijkheden en impact als medewerker klantenservice zijn:<ul><li>Een mentor zijn voor consumenten met vragen over verschillende onderwerpen</li><li>Het geven van de best mogelijke antwoorden en oplossingen voor vragen en zorgen van klanten op de manier waar jij je het meest vertrouwd in voelt: via de telefoon, via e-mail of social media</li><li>Het leveren van een rustige en vindingrijke probleemoplossing voor vragen van klanten met betrekking tot hun winkelervaring</li><li>In contact staan met andere afdelingen en gerelateerde zaken en problemen doorverwijzen naar gerelateerde afdelingen</li></ul>Vaardigheden, kwalificaties en interesses die je nodig hebt om in deze functie te slagen:<ul><li>Je spreekt Nederlands als moedertaal en minimaal B2 in het Engels</li><li>Kent de waarde en impact die een goede klantervaring kan creëren</li><li>Je bent een aandachtig luisteraar, comfortabel en vaardig in het communiceren met mensen</li><li>Je vindt het leuk om energiek en innovatief te zijn en proactief te werken in een hoog tempo</li><li>Enthousiast bent over interculturele communicatie en de expat levensstijl</li><li>Je woont al in Lissabon woont of bereid bent om naar Lissabon te verhuizen voor een internationale carrière en levenservaring</li></ul>Wat zit er voor jou in?<ul><li>Type contract: Een contract voor bepaalde tijd dat elk jaar verlengd kan worden</li><li>Werktijden: Voltijds (40u/week, 8u/dag) in roterende shifts (ma-zon, 7u - 21u)</li><li>Werken van thuis uit in geheel Portugal</li><li>Opleiding: Heb een kick-start van je carrière met de intensieve training die het bedrijf biedt aan hun nieuwe medewerkers</li></ul>Salarisvoorwaarden(*): Je hebt 2 opties:<ul><li>Inclusief accommodatie (gedeelde flat, g/w/l inbegrepen): 1040€ bruto/maand</li><li>Exclusief huisvesting: 1298€ bruto/maand</li></ul>(*) Vergoeding tijdens de opleidingsperiode indien succesvol (5-20 werkdagen): 50% van uw uurloon (lagere belastingen).Verhuispakket voor internationale kandidaten:<ul><li>Vergoeding van uw initiële vliegkosten na 9 maanden</li><li>Luchthaven pick-up en transfer</li><li>Jaarlijks ticket voor een enkele reis terug naar uw thuisland (binnen de EU)</li><li>Hulp bij papierwerk, openen bankrekening, enz. bij uw aankomst.</li></ul>Extra voordelen:<ul><li>Particuliere ziektekostenverzekering na 6 maanden contract die een aanvulling is op de standaard verzekering</li><li>Gratis Portugese lessen, kooklessen, sportactiviteiten en sociale evenementen georganiseerd door het bedrijf</li><li>Portugese feestdagen en 22 betaalde vakantiedagen</li></ul>Wat kun je verwachten van wonen in Lissabon?<ul><li>Een kleurrijk stadsgezicht en een rijke culturele geschiedenis</li><li>Voordelen van leven in een Europese hoofdstad met een budget</li><li>Heerlijke Portugese keuken en beroemde cafécultuur</li><li>Vriendelijke mensen, goede vibes en een happy-go-lucky stadsleven</li><li>Het hele jaar door een warm klimaat en een zonnig strandleven aan de Atlantische Oceaan</li><li>Een grote Engelssprekende lokale gemeenschap en internationale omgeving</li></ul>Jouw Toekomstige Bedrijf:In Lissabon vind je het bedrijf dat voor je zorgt, van je loopbaanontwikkeling, talenkennis en accommodatie tot je sociale integratie. Je toekomstige nieuwe werkgever is een multinationale organisatie die erkend is als een van de beste leveranciers van verkoop- en klantenserviceoplossingen ter wereld. Ben jij klaar om een toegevoegde waarde te zijn voor hun internationale team met talenten van meer dan 80 nationaliteiten van over de hele wereld? Dan zijn zij op zoek naar jou!

Remote Bol.com Webshop Medewerker (Vlaams Sprekend)

Do you love online shopping, and do you value high quality customer service? Then this job forBol.com might be your cup of tea! This job offers you to work for one of the leading web shops for a variety of products like books, toys and electronics. Whether you are looking for a new challenge to take on or just experience life abroad, with us you surely will find what you're looking for.

Your responsibilities and impact as Client Service will be:
Providing professional customer service solutions to customers over the phone and emails
Assisting customers with their inquiries and issues by offering the right answers and solutions
Being client-oriented and assuring client satisfaction and a high level of service quality
Answering incoming queries from customers
Being a team player and participate in the success of the team and project

Skills, qualifications and interests you need to succeed in this role:
You are a native Dutch speaker
You have a business proficiency level of English
You are looking for a job opportunity abroad
You are motivated and committed to your work
You have excellent communication and listening skills
You are a team player and you are willing to work with many other nationalities
What’s in it for you?
Type of contract: a long-term fixed term contract, renewable every year
Remote work from anywhere in Portugal mainland
Working hours: full time (40h/week)
Monday to Friday, availability to work between 7am - 10pm, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule
Salary conditions (*) – 2 options:
Including free accommodation (shared flat, all bills included): 1040€ gross/month
Excluding accommodation: 1298€ gross/month
For international candidates:
Reimbursement of your initial flight expenses after 3 months
Help in paperwork, opening bank account, etc. upon your arrival
Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
Real career opportunities in different career paths
(*) Compensation during training period if successful (from 1 to 4 weeks): nearly fully paid
Your Future Company:

Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!
​


Do you love online shopping, and do you value high quality customer service? Then this job forBol.com might be your cup of tea! This job offers you to work for one of the leading web shops for a variety of products like books, toys and electronics. Whether you are looking for a new challenge to take on or just experience life abroad, with us you surely will find what you're looking for.<h2>Your responsibilities and impact as Client Service will be:</h2><ul><li>Providing professional customer service solutions to customers over the phone and emails</li><li>Assisting customers with their inquiries and issues by offering the right answers and solutions</li><li>Being client-oriented and assuring client satisfaction and a high level of service quality</li><li>Answering incoming queries from customers</li><li>Being a team player and participate in the success of the team and project</li></ul><h2>Skills, qualifications and interests you need to succeed in this role:</h2><ul><li>You are a native Dutch speaker</li><li>You have a business proficiency level of English</li><li>You are looking for a job opportunity abroad</li><li>You are motivated and committed to your work</li><li>You have excellent communication and listening skills</li><li>You are a team player and you are willing to work with many other nationalities</li></ul><h2>What’s in it for you?</h2><ul><li>Type of contract: a long-term fixed term contract, renewable every year</li><li>Remote work from anywhere in Portugal mainland</li><li>Working hours: full time (40h/week)</li><li>Monday to Friday, availability to work between 7am - 10pm, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule</li></ul>Salary conditions (*) – 2 options:<ul><li>Including free accommodation (shared flat, all bills included): 1040€ gross/month</li><li>Excluding accommodation: 1298€ gross/month</li></ul>For international candidates:<ul><li>Reimbursement of your initial flight expenses after 3 months</li><li>Help in paperwork, opening bank account, etc. upon your arrival</li><li>Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company</li><li>Real career opportunities in different career paths</li></ul>(*) Compensation during training period if successful (from 1 to 4 weeks): nearly fully paid<h2>Your Future Company:</h2>Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!​

Dutch speaking Customer Care Agent | E-commerce - Remote in Greece

Speakit

Job description

Key Responsibilities

Requirements

Benefits

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