Customer Support Specialist • German | Fintech industry | Cork office

Join us as a German Customer Service Specialist for one of our most exciting clients, a giant in the fintech industry.

Location: on-site in our Cork office, Ireland

Hours of operation: current shift: 8.00am to 4.30 pm, 5 days a week across the full week (Mon-Sun) but subject to change

Salary: €31,500 gross per annum + €1000 gross sign on bonus + performance bonus

Relocation. We offer up to 4 weeks accommodation for candidates relocating from outside of Ireland 

What we NEED you to have:

• Fluent level of English and German
• Friendly and communicative person with strong customer focus
• Self-driven and result-orientated
• Comfortable working with computers and able to work with multiple systems, learn and adapt to new ones

What we would LOVE you to have:

• Previous customer support experience
• An interest in all things tech!

Overview of tasks:

• Investigating, researching and identifying issues faced by customers
• Direct communication with customers via email/chat and sometimes phone calls
• Helping improve process efficiencies and the overall customer experience 

What’s in it for you: 

• Competitive salary and bonus schemes, including our employee referral programme
• Relocation package for candidates based outside of Ireland - We offer up to 4 weeks accommodation as well as a €1000 gross sign on bonus! 
• In-office gym, relax and play areas, subsidised canteen and coffee stations
• Transport: Do you have a car? Car park. Would you prefer cycling? Bike to Work scheme (tax relief). Are you more likely to get the bus? Taxsaver Leap Cards
• Employee wellbeing: from day 1 you get free access to benefits like our on-site doctor, occupational health advisor, affordable GP scheme and vision eye test. 
• Private medical insurance coverage: we work with VHI to provide contributions towards your chosen medical insurance plan (tenure based)
• Stable job and growth opportunities in an internationally growing company
• The opportunity to work in a multilingual, global team
• Regular training
• Community projects - want to make the world a better place? We run CSR events(Corporate Social Responsibility) all year long

What happens next? 

Apply now and if you're successful with your initial application, our recruitment department will be in touch within 7 days. 

You are not fully sure that your profile matches all the requirements? Don’t hesitate to apply anyway! We wouldn’t like to miss the opportunity of meeting a great candidate.