Customer Support Representative for Technology Company (German Speaker)

Become a Customer Support Representative for an international Technology Company in the heart of Budapest. Join a dynamic team and embark on a rewarding journey, shaping the future of technology support while enjoying life in one of Europe’s most vibrant capitals.

What’s in it for you?

• Type of contract: Permanent contract after a 3-month probation period.
• Working hours: Full-time (40h/week) Monday – Friday 9:00 – 17:30.
• Salary conditions: 550,000 HUF gross/month + 30,000 HUF language bonus + 70,000 HUF gross bonus after probation + meal allowance after probation.
• Health insurance provided from the beginning.
• Paid professional training.
• Employee discounts.
• Fun and engaging company-wide initiatives.
• Excellent work culture.

For international candidates:

• Paid flight ticket to Budapest and 1 week of accommodation.
• Up to 30 days of annual leave according to Hungarian law.

Your responsibilities and impact working as a Customer Support Representative will include:

• Responding to customer inquiries via phone and email within given timescales, efficiently and effectively.
• Developing and maintaining a full technical understanding of the company's products and services.
• Assisting customers with product setup, troubleshooting, and providing usage guidance.
• Accurately logging all customer interactions and issues following company procedures.
• Escalating complex issues to the appropriate department or senior staff when necessary.
• Managing and updating all administration.

Skills, qualifications, and interests you need to succeed in this role:

• A native-level proficiency in German and a minimum C1 level of English.
• A valid Hungarian work permit (required).
• Living in or willing to relocate to Budapest for an international career and life experience.
• Keeping up-to-date with social media trends and practices.
• Resilience to sensitive content, demonstrating emotional maturity and professional detachment.
• Motivation and commitment to perform the assigned tasks effectively.
• Excitement about intercultural communication and embracing the expatriate lifestyle.

Your Future Company: 

Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be a member of a team behind the best experiences for over 750 of the world’s leading and digital-first brands. Their innovative solutions, technology, and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

What should you expect from living in Budapest?

• A beautiful city with stunning architecture and rich history.
• Affordable living in a European capital.
• Delicious Hungarian cuisine and a lively cafe culture.
• Friendly people, a welcoming expat community, and a high standard of living.
• A vibrant cultural scene and a well-connected location in Central Europe.

Are you ready to take the next step in your career and enjoy life in Budapest? Apply today!