Customer Support Representative for Technology Company (German Speaker)

Become a Customer Support Representative for an international Technology Company. Join a dynamic team and embark on a rewarding journey in the heart of Portugal's vibrant capital Lisbon, shaping the future of technology support. Your responsibilities and impact working as a Social Media Content Moderator will be:

• Providing accurate and detailed information about the company's products, features, and specifications.
• Managing and responding to customer requests through phone and email.
• Assisting customers with product setup, troubleshooting, and usage guidance.
• Processing customer orders, returns, and exchanges.
• Ensuringing excellent customer satisfaction by addressing inquiries, resolving issues, and providing technical assistance in an appropriate and friendly manner.

Skills, qualifications and interests you need to succeed in this role:

• A native-level proficiency in German and a minimum C1 level of English
• A valid Portuguese work permit (required)
• Living in or willing to relocate to Lisbon for an international career and life experience
• Keeping up-to-date with social media trends and practices
• Resilience to sensitive content, demonstrating emotional maturity and professional detachment
• Motivation and commitment to perform the assigned tasks effectively
• Excitement about intercultural communication and embracing the expatriate lifestyle

What’s in it for you?

• Type of contract: Unfixed term contract, 30 days probation period
• Working hours: full time (40h/week) Monday- Sunday 8:00-20:00 
• Salary conditions: 1,450 € gross/month + 100€/month retention bonus + 300 € loyalty bonus every 3 months + 3,000 € signings bonus + performance bonus 120 € from 4th full month
• Health insurance provided from the beginning
• Paid professional training
• Employee discounts
• Fun and engaging company-wide initiatives
• Excellent work culture

For international candidates:

• Up to 200 € for the cost of a travel ticket (reimbursement after 3 months upon evidence of travel ticket)
• Up to 400 € for accommodation/ months for 4 months
• Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation

Your Future Company:

Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

What should you expect from living in Lisbon?

• A colorful city view and a rich cultural history
• Pros of living in a European capital on a budget
• Delicious Portuguese cuisine and famous cafe culture
• Friendly people, good vibes and a happy-go-lucky urban life
• Warm climate all year and a sunny beach life next to the Atlantic
• A large English-speaking local community and international environment

Is this project not the best fit for you? Feel free to check our other opportunities for German speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities!