Customer Support Representative (Italian Speaker)

Do you like to work in a city known for its café culture and have a passion for customer service? Then continue reading!

Your responsibilities and impact as a:

Customer Service Specialist:

• Providing the best possible answers and solutions to questions and concerns from customers of the Italian market over the phone, via email or social media
• Supplying customers with the necessary information and solving any issues
• Following up of issues if needed

Skills, qualifications and interests you need to succeed in this role:

• A native level of Italian and at least a C1 level of English
• Passion for customer service, content moderation, or technical support 
• Knowledge of the value and impact that a good customer experience can create
• Being an attentive listener, comfortable and skilful at communicating with people
• Being energetic, innovative and working proactively at a fast pace
• Excitement about intercultural communication and committed to a longer stay in Portugal 
• Living in or willing to relocate to Lisbon for an international career and life experience
• Having a valid Portuguese work permit or a nationality that allows you to work in an EU-country

What is in it for you?

• Type of contract: Unfixed term contract, 30 days probation period
• Working hours: full time (40h/week), shifts 24/7 Monday to Sunday
• Salary conditions: 1050 € gross/month + performance bonus 120 € from 4th full month
• Help with acquiring the NIF and SSN
• If you are relocating to Portugal, a relocation package of 360 euros per month for the first three months can be applied
• Paid professional training
• Fun and engaging company-wide initiatives
• Excellent work culture

What should you expect from living in Lisbon?

• A colorful city view and a rich cultural history
• Pros of living in a European capital on a budget
• Delicious Portuguese cuisine and famous cafe culture
• Friendly people, good vibes and a happy-go-lucky urban life
• Warm climate all year and a sunny beach life next to the Atlantic
• A large English-speaking local community and international environment

Your Future Company:

Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.