Customer Specialist for a Social Media Brand (French Speaker)

Are you a native French speaker looking for an opportunity to work as a Customer Experience Representative for a Social Media brand? Ensure customer satisfaction and contribute to the growth of small and medium-sized businesses (SMBs).

What You’ll Do:

• Support small and medium-sized businesses (SMBs) in their growth across multiple channels, including chat, email, and phone.
• Assist SMB clients with self-service advertising products in the online and digital advertising space, providing pre- and post-sales support.
• Deliver product and tool support, enhancing the overall customer experience.
• Identify trends and address issues that impact multiple SMB clients.
• Resolve customer inquiries efficiently and proactively communicate progress.
• Offer insights to help clients optimize the use of advertising solutions.

What You’ll Need:

• Native-level proficiency in written and spoken French.
• Fluency in English at a B2 level or higher (mandatory).
• Knowledge of online advertising products and social media platforms.
• At least one year of experience in a customer service-related role is a plus.
• Strong communication skills, including verbal, written, and listening abilities.

Benefits:

• Salary Options: With free accommodation (shared flat, all bills included): €1,050 gross/month. Without accommodation: €1,250 gross/month.
• Relocation Support for International Applicants:
• Reimbursement of initial flight costs to Lisbon.
• Airport pick-up upon arrival.
• Annual return flight to your home country (within the EU).
• Assistance with paperwork, opening a bank account, and settling in.
• Health insurance from the first day of employment.
• Access to free Portuguese language courses, sports activities, and organized events.