Customer Service for Tourism Insurance Company (German Speaker)

Are you passionate about providing exceptional customer service and looking for a career opportunity where you? We're looking for dedicated individuals to work as Customer Service Representatives for a leading Tourism Insurance Company in Portugal! 

Your responsibilities and impact as a Customer Advisor for Insurance company will be:

• You will be booking of insurance meetings on behalf of German insurers.
• You'll have the first contact with potential customers where you identify their needs and put the meeting directly into the Insurer's calendar.
• The insurer is responsible for the sale, so your task will be to offer a meeting between the insurer and the customer, and as you book meetings for Denmark's leading insurance company, you have good arguments on your hand.
• Ensuring high level of customer satisfaction.
• Identifying issues and provide solutions
• Being a team player and participate in the success of the team and project, e.g. provide cover for absent colleagues together with the team and attending regular team meetings

Skills, qualifications and interests you need to succeed in this role:

• A native level of German and an advanced level of English (C1 level)
• Previous experience in Customer Service
• Living in Portugal and having a valid work permit
• Being an attentive listener, comfortable and skillful at communicating with people
• Being a team player with high social competence
• Being energetic, innovative and working proactively at a fast pace
• Excitement about intercultural communication and the expatriate lifestyle

What’s in it for you?

• Full-time permanent contract
• 39h/week, Monday to Sunday; Early shift : 08:00 to 17:00; Late shift: 13:00 to 22:00
• competitive salary and bonus
• Opportunity to join an international company
• An open-minded and employee-oriented working environment
• Career development opportunities

Your Future Company:

2 French entrepreneurs created a startup in 2000 and today they are leading a global brand. Their growth and solution-oriented services are acknowledged by the most progressive brands and leading companies they are now working with. They became one of the biggest international customer experience solution providers with more than 75.000 multilingual employees in over 50 countries around the world and they are looking for new members to join them in their journey in their Lisbon hub.