Customer Service for Holiday Platform (German Speaker)

Are you a fluent German speaker with a passion for travel and customer service? Join the dynamic team in Lisbon for a leading holiday platform, where you'll assist our German-speaking customers in creating unforgettable travel experiences. As a Customer Service Representative, you'll handle inquiries, provide expert advice, and resolve issues efficiently. Your excellent communication skills will ensure our customers enjoy a seamless booking process. Be part of a company that values excellence and customer satisfaction!

Your responsibilities and impact working as a Holiday Consultant for Customer Service for Holiday Platform:

• Providing accurate and detailed information about the company's holiday offers.
• Managing and responding to customer requests through phone and email.
• Assisting customers with managing their bookings, queries and requests.
• Ensuring excellent customer satisfaction by exceeding customer expectations

Skills, qualifications and interests you need to succeed in this role:

• Native-level proficiency in German and a minimum C1 level of English
• A valid Portuguese work permit (required)
• Living in or willing to relocate to Lisbon for an international career and life experience
• Flexibility and ability to adapt to changes with a positive mindset
• Motivation and commitment to perform the assigned tasks effectively
• Excitement about intercultural communication and embracing the expatriate lifestyle

What’s in it for you?

• Type of contract: Unfixed term contract, 30 days probation period
• Working hours: full time (40h/week) Monday- Sunday 8:00-20:00 
• Salary conditions: 1,375 € gross/month + 300 € loyalty bonus every 3 months + 3,000 € signings bonus + performance bonus 120 € from 4th full month
• Health insurance is provided from the beginning
• Paid professional training
• Employee discounts
• Fun and engaging company-wide initiatives
• Excellent work culture

For international candidates:

• Up to 200 € for the cost of a travel ticket (reimbursement after 3 months upon evidence of travel ticket)
• Up to 360 € for accommodation/ months for the first 3 months (reimbursed during 3 months)
• Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation

Your Future Company:

Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be a member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support the operational needs for clients and deliver a seamless experience to customers in the moments that matter.

What should you expect from living in Lisbon?

• A colorful city view and a rich cultural history
• Pros of living in a European capital on a budget
• Delicious Portuguese cuisine and famous cafe culture
• Friendly people, good vibes and a happy-go-lucky urban life
• Warm climate all year and a sunny beach life next to the Atlantic
• A large English-speaking local community and international environment