Customer Service Representative for Spotify - French speaker in Porto

About Teleperformance Portugal

Teleperformance Portugal counts with a workforce of 12 000 people, serving clients in 37 languages across 67 markets. We are also one of the 25 Best Companies to Work for in Europe. Whoever you are, wherever you're from, you'll find a place for you at TP. Join us!

Are you looking for your next career move working in the music area? Teleperformance is recruiting a Customer Service Representative for Spotify with French!

What is waiting for you:

• Work location: Porto – one of the best and sunniest places to live in Europe;
• Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments);
• One flight per year to your home country (within Europe);
• Health insurance from day one in the company;
• Ongoing certification and training opportunities;
• Refer a Friend Program with attractive incentives;
• Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.

What you’ll be doing at Teleperformance Portugal

As a French-speaker Customer Service Representative for Spotify you will:

• Provide first level support to unmanaged advertisers placing ads via Ad Studio,customer contact via voice, e-mail and chat;
• Manage all queries, requests and feedback received via chat to ensure a timely resolution and an overall positive client experience;
• Identify sales opportunities that can either be passed onto our sales;
• Leverage internal systems to log issues and escalate technical queries to our internal support teams;
• Identify fraudulent activity and take action to mitigate risk;
• Assist with general billing queries and process refunds for eligible advertisers.

There will be big smiles if you

• Fluent level of French and a B2-level in English;
• Good communication skills and ability to provide world class service to new and returning customers;
• Strong web-based navigation skills;
• Flexible and quick learner, able to adapt continuously;
• Experience with Salesforce case management is a plus.

Teleperformance is one of the best companies to work for in Portugal, guaranteeing great conditions and career opportunities for its team.