Customer Service Representative for Automotive Brand (German Speaker)

You have experience in luxury customer service or the hotel industry and are based in Berlin? Our client – a luxury automotive brand – is looking for customer care agents to give customers the highest quality service. As the first point of contact for customers, you will be a true brand ambassador and can have a significant impact on the customer experience. Sounds interesting? Then what are you waiting for?

Your future company:

An innovative luxury automotive brand that is currently creating an in-house Customer Interaction Center. They have offices worldwide to cater for the needs of their international clientele. 

What´s in it for you?

• Starting date: ASAP
• Being part of the creation of the Customer Interaction Center of one of the world´s leading luxury automotive brands
• Competitive salary
• Possibility to partially work from home after the initial training months
• Working in a dynamic and inclusive work environment

Your responsibilities and impact as a Customer Service Representative will be:

• Be the friendly and empathetic first point of contact for customers by representing the company professionally
• Contribute to the growth of the Customer Interaction Center by bringing fresh ideas
• Use your communication skills to resolve customer issues and maintain a good relationship
• Most importantly: ensure that every customer walks away with a smile to reflect the company’s quality standards

Skills, qualifications and interests you need to succeed in this role:

• Native level of German with a proficient level of English
• Previous experience in luxury Customer Service or the Hotel industry (min. 2 years)
• Already based in Berlin
• Having excellent verbal and written communication skills
• Being able to quickly understand customers´ needs and empathise with them
• Structured and well-organized way of working
• Experience working in the automotive industry is a plus