Customer Service Representative – French - Porto

Customer Service Representative – Porto, Portugal

(FRENCH SPEAKER)

Location: Porto, Portugal

Our client leading global customer experience solutions and technology provider is looking for Customer Support in fluent French language. Our client is offering clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and more!

They are providing full training for the role, relocation support and great benefits.

Benefits:

·      Fixed schedule: Mon-Sun, rotative shifts: 8h - 22h; 2 days off per week; onsite role

·      Salary: 950 € base + 250 € language bonus

·      Meal allowance 7.63 € per working day

·      Full-time Fixed term contract - 6 months

·      Private Health Insurance; 

·      A bright, modern, and exciting place to work; 

·      Several training and career development opportunities; 

·      Relocation support for candidates relocating internally, 2 weeks + transportation (Please note that the reimbursement of the costs of the transportation is eligible after passing the 90 days probation period - Only tickets for economy class will be eligible for reimbursement and only on presentation of all relevant receipts)

Profile:

·      Fluent, verbal and written in French & English; 

·      Excellent communication skills; 

·      Customer orientation and ability to adapt/respond to different types of characters.

Responsibilities:

·      Manage incoming phone calls from French-speaking clientele; 

·      Will answer the users' inquires via chat (until 2 chats simultaneously) and call them to reinforce the solution to their inquires;

·      Will assist with inquiries regarding sales, payments and usage of the product.

·      Identify and assess customers’ needs to achieve satisfaction;

·      Build sustainable relationships and trust with customers through open and interactive communication; 

·      Provide accurate, valid and complete information by using the right tools; 

·      Follow clients’ communication procedures and guidelines;