Customer Service Representative – French - Porto
Bespoke Recruitment LTD
Job description
Customer Service Representative – Porto, Portugal
(FRENCH SPEAKER)
Location: Porto, Portugal
Our client leading global customer experience solutions and technology provider is looking for Customer Support in fluent French language. Our client is offering clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and more!
They are providing full training for the role, relocation support and great benefits.
Benefits:
· Fixed schedule: Mon-Sun, rotative shifts: 8h - 22h; 2 days off per week; onsite role
· Salary: 950 € base + 250 € language bonus
· Meal allowance 7.63 € per working day
· Full-time Fixed term contract - 6 months
· Private Health Insurance;
· A bright, modern, and exciting place to work;
· Several training and career development opportunities;
· Relocation support for candidates relocating internally, 2 weeks + transportation (Please note that the reimbursement of the costs of the transportation is eligible after passing the 90 days probation period - Only tickets for economy class will be eligible for reimbursement and only on presentation of all relevant receipts)
Profile:
· Fluent, verbal and written in French & English;
· Excellent communication skills;
· Customer orientation and ability to adapt/respond to different types of characters.
Responsibilities:
· Manage incoming phone calls from French-speaking clientele;
· Will answer the users' inquires via chat (until 2 chats simultaneously) and call them to reinforce the solution to their inquires;
· Will assist with inquiries regarding sales, payments and usage of the product.
· Identify and assess customers’ needs to achieve satisfaction;
· Build sustainable relationships and trust with customers through open and interactive communication;
· Provide accurate, valid and complete information by using the right tools;
· Follow clients’ communication procedures and guidelines;