Customer Service Agent in Budapest (German Speaker)

Our client is a global leader in providing information and communications technology (ICT) infrastructure and smart devices. With expertise in telecom networks, IT, smart devices, and cloud services, the company is dedicated to bringing digital connectivity to individuals, homes, and businesses, creating a fully connected and intelligent world.

Your responsibilities and impact working as a Customer Service Agent will be:

• Assist customers with troubleshooting, offering guidance on technical issues and usability questions.
• Manage objections and complaints effectively.
• Respond to pre-sale inquiries regarding products and technology.
• Manage and prevent escalations by logging necessary details for second-line review.
• Suggest improvements to increase first contact resolution.

Skills, qualifications and interests you need to succeed in this role:

- A native-level proficiency in German and a minimum C1 level of English

- Living in or willing to relocate to Budapest for an international career and life experience

- Motivation and commitment to perform the assigned tasks effectively

- Excitement about intercultural communication and embracing the expatriate lifestyle

What’s in it for you?

• Type of contract: Permanent contract with 3 months of probation period
• Working hours: full time (40h/week) Monday – Friday, 09:00-17:30
• Competitive salary
• In compliance with Hungarian law, you will be entitled to 20 to 30 business days of annual leave.
• Relocation package: A paid flight to Budapest and one week of accommodation will be provided. This offer is subject to the candidate's location at the time of application.
• The training period is fully paid and will be included in your contract. The contract start date will align with your first day of training.

Your Future Company:

Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.