Cosmetic Product Consultant in Porto (Dutch Speaker)

Unleash your passion for beauty in the heart of Porto! We are seeking a Beauty Product Consultant to join our vibrant team. In this role, you will guide customers through their beauty journeys, offering expert advice on skincare, makeup, and wellness products. You will stay ahead of the latest trends, participate in exclusive product launches, and create personalized experiences that leave a lasting impression. If you have a flair for customer service, a keen eye for detail, and a love for all things beauty, this is the perfect opportunity to shine. Help clients look and feel their best every day!

Your Responsibilities and Impact as a Beauty Customer Service Representative Will Be:

• Managing consumer inquiries regarding information and complaints through various channels.
• Providing excellent solutions, services, product recommendations, and beauty advice in a professional, precise, and timely manner.
• Communicating with other departments and redirecting related cases and issues when necessary.

Skills, Qualifications, and Interests You Need to Succeed in This Role:

• Exceptional communication skills, a strong sense of empathy, and a keen focus on ensuring customer satisfaction.
• Demonstrated customer-centric approach, problem-solving abilities, and a collaborative mindset.
• Proficiency in Dutch (minimum C1 level).
• English proficiency at B2 level.
• Solid IT skills, including the ability to efficiently use reporting tools for customer interactions.
• Willingness and availability to work flexible shifts.
• Previous experience in the cosmetics and luxury industry is advantageous.
• Knowledge and hands-on experience with digital and social media platforms.
• Prior customer service experience is a plus.

What’s in It for You?

• Type of contract: Long-term fixed-term contract, renewable yearly.
• Working hours: Full-time (40h/week), Monday to Sunday, 8 hours per day (+1 hour for lunch/dinner), on a rotational schedule (8:00-20:00).
• Salary conditions (*):
• With free accommodation (shared flat, all bills included): €950-€1100 gross/month.
• Without accommodation: €1300-€1400 gross/month.
• (*) Compensation during the training period (1-4 weeks): 50% of hourly wages (lower taxes).

For International Candidates:

• Reimbursement of initial flight expenses after 9 months.
• Airport pickup.
• Yearly round-trip flight ticket back to your home country (within the EU).
• Assistance with paperwork, bank account setup, etc., upon arrival.
• Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company.
• Real career opportunities in various career paths.

Your Future Company:

Located in Porto and Lisbon, our company takes care of your career development, language skills, accommodation, and social integration. Your prospective employer is a multinational organization recognized as one of the best sales and customer service solutions providers worldwide. Are you ready to be a valuable addition to their international team, which includes talents from over 80 nationalities? Because they are looking for you!