Next Job Abroad

Bilingual Swedish & Finnish speaking Customer Support Agent

Next Job Abroad

Full-Time
Spain
Onsite
Swedish & Finnish
Valid through 2025-01-31

Job description

Important: Applicants living outside of Malaga will not be considered for the role.

Are you a problem-solver who loves helping others? Do you thrive in a fast-paced environment

and enjoy turning challenges into solutions? We’re looking for a Customer Support Specialist

to join our clients dynamic team!

Responsibilities

  • The Customer Support Team is primarily focused on providing a highly customized and personal experience for our clients end customers. This service includes:technology onboarding/walkthrough products, software, and hardware configuration, Internet-of-Things (IoT) setup, and troubleshooting, among other services.
  • Duties may include handling inbound and outbound calls to and from customers, acknowledging customers’ needs or issues, and providing helpful solutions to their challenges.
  • Document and record all activity and communication with customers over the telephone and email, in the appropriate client database.
  • The support can be performed via different channels: phone & email.
  • Attend technical and soft skills training sessions.

Requirements

  • Customer-Focused: You have a passion for delivering exceptional service and creating positive experiences for every customer.
  • Excellent Communication Skills: You can clearly communicate and empathize with customers, no matter the situation.
  • Problem Solver: You can think quickly on your feet and provide solutions with a calm, professional approach.
  • Team Player: Collaboration is key to success. You’re willing to work together to create the best outcomes for our clients customers.
  • Minimum 1-year experience in customer service/support is an advantage ·
  • Fluent in Swedish & Finnish written and spoken. Additional languages are a plus. Need to understand English as it's the internal company language.
  • Ability to communicate effectively and with empathy on all required channels.
  • Must possess excellent interpersonal skills.
  • Must be patient and flexible and have the ability to quickly analyse a problem, develop and implement and educate a solution.
  • Computer-literate.
  • The ability to stay calm when working under pressure.
  • Hybrid Work Timetable